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-   -   I hate ProBikeKit - axe to grind (http://www.bikeforums.net/manufacturer-retailer-survey-consumer-feedback/916639-i-hate-probikekit-axe-grind.html)

SpeshulEd 10-07-13 07:34 AM

Quote:

Originally Posted by Nihilum (Post 16138478)
If you're waiting more than 10 business days for any orders from the UK, simply put a stop payment on your card. Or dispute it by filing a claim of unreceived merchandise with your CC company. Secondly, no the government shutdown does not include customs, they are considered essential personnel since every imported item goes through customs (or is supposed to).

Warning: If you stop payment, many CC carriers will flag the company so that you can't use your card to purchase from them again.

If I did this, I wouldn't be able to shop at any online UK retailers.

FLvector 10-07-13 11:14 AM

Quote:

Originally Posted by Looigi (Post 16136931)
I've run into variable delivery times from several different vendors in the UK shipping by mail. Though they ship within a day, the items get hung up at the US port of entry for variable lengths of times ranging from a couple of days to a couple of weeks. It's not the vendor in these cases but clearing US customs. I often get items in a week to 10 days, but almost as often they can take 2-3 weeks. If I'm in a hurry for something, I don't order it from the UK.

This has been my experience as well. The item was shipped the day after order, but it gets hung up in customs. I'm not sure if the same happens with other UK websites, but PBK did their job, so don't blame them. I never order anything I need within a month, but it does get a bit frustrating when it goes beyond 3 weeks. Shipping times seem to slow down at the major holidays, so if ordering for xmas, do it well in advance.

FLvector 10-07-13 11:17 AM

Quote:

Originally Posted by rjones28 (Post 16137424)
Does anyone even own an axe anymore?

I ordered one from a UK site, but it hasn't arrived yet.........

himespau 10-07-13 11:45 AM

Quote:

Originally Posted by datlas (Post 16137420)
Too much axe grinding of late.

It is winter after all. Some of us need firewood.

WhyFi 10-07-13 11:59 AM

Quote:

Originally Posted by KantoBoy (Post 16137231)
Once it took long for my items to arrive. I thought they got lost/stolen so I asked for a refund. They did refund me, but when the items arrived a week later after the refund, I told them I was sending the money back (I'm an honest person). All I got from them was an invoice and not even a "thank you".

You didn't do the wrong thing... and you're upset that you didn't get a pat on the back?

KantoBoy 10-07-13 12:04 PM

Quote:

Originally Posted by WhyFi (Post 16140131)
You didn't do the wrong thing... and you're upset that you didn't get a pat on the back?

Would it really hurt to say "Thanks" on the invoice? Wouldn't you say "thanks" to anyone that's been honest to you? Say you lost your phone and someone returned it?

I wasn't asking for a free gift or a coupon code neither.

It's called courtesy, WhyFi.

Jakedatc 10-07-13 01:28 PM

Invoice was probably sent by a base pay office monkey.. they are paid to get ordered shipped and packed so the OP won't *****.. not to customize every invoice.

ovoleg 10-07-13 01:43 PM

Quote:

Originally Posted by Slackerprince (Post 16137169)
I've had orders ship from the UK to Florida in 5 days.
The recent average is 2 weeks.
I got my last pair of bib shorts from them for $32.
I just ordered a pair of bib tights for $45.
When you hit it right, their prices are awesome.
I'd never order tubes or any other immediately necessary
item from them, but they are good for certain things.
Heck, it takes a week+ by UPS from Bike Tires Direct to
get to my house.
I wish more sellers would use USPS, like Cateye.

S

Bib tights for Florida? wtfmang?

WhyFi 10-07-13 02:13 PM

Quote:

Originally Posted by KantoBoy (Post 16140150)
It's called courtesy, WhyFi.

Ah, gotcha - you shop online with overseas sellers for the courtesy.

FLvector 10-07-13 02:51 PM

Quote:

Originally Posted by ovoleg (Post 16140487)
Bib tights for Florida? wtfmang?

Off topic, but it does occasionally drop into the 30's in the winter months. For those not acclimated to these temps it makes life more enjoyable in the saddle.

Slackerprince 10-07-13 03:12 PM

Quote:

Originally Posted by ovoleg (Post 16140487)
Bib tights for Florida? wtfmang?

I know, sounds ridiculous, but it does get cold here.
Often, we get the Canadian cold down here.
Don't know if I'll use them much, but I got the Elite for $45.
When I moved to Florida from Oregon, I thought I would never
need long pants or a coat again, but such is not the case.

S

Slackerprince 10-07-13 03:20 PM

On topic:
Last PBK item ordered on 9/20
"Despatched" on 9/22
Received on 10/7

I'll let you decide it that's fast, or not. ;)

S

tagaproject6 10-07-13 04:17 PM

3 days at its fastest and 21 days is the longest. I'm not in too much a hurry since retirement. All good.

Short Circuit 10-07-13 06:20 PM

Quote:

Originally Posted by evtee (Post 16138734)
Their shipping to Canada is extremely consistent from my experience. Items usually arrive in less than 2 weeks.

I just got a shipping confirmation from PBK today with an estimated delivery date on or before Oct 25.
It's the first time I have ordered from there so we'll see how it goes.

Mark

merlinextraligh 10-07-13 06:35 PM

Quote:

Originally Posted by AristoNYC (Post 16138912)
Shipping is slow but prices are always good on stuff I buy. I know that I am getting slow free shipping from the UK. If you can accept the slow shipping I don't see the problem. If you can't, spend more money and buy domestic distributor.

Isn't this pretty much the deal. Pick your priority.

gc3 10-07-13 08:10 PM

Here's the PBK policy on standard US shipping - 3 to 8 business days. So maybe I shouldn't have any expectations, but I unfortunately do expect them to follow their stated policy. However, if delivery exceeds 8 business days, you have to wait the whole 30 calendar days before they'll even consider taking any action. And who knows how long that'll take. Trust me, the money isn't the issue for me. I'm one of those people that thinks "hey, you say you're gonna do something, then either do it or eff off..."

PBK shipping standards

thump55 10-08-13 12:24 PM

Quote:

Originally Posted by rjones28 (Post 16137444)
Chainsaws and log splitters around here.

You still need an axe to split the real big chunks into liftable halves.

It should be noted that some folks cut the big chunks in halves with their chainsaws, but that is the equivalent of wearing a helmet mirror in the wood splitting community.

RT 10-08-13 12:30 PM

The solution remains to buy within your borders. Doubtful U.S. distribution points are the issue as delivery is always prompt from North Carolina, Utah or California.

rjones28 10-08-13 01:05 PM

Quote:

Originally Posted by thump55 (Post 16143432)
You still need an axe to split the real big chunks into liftable halves.

It should be noted that some folks cut the big chunks in halves with their chainsaws, but that is the equivalent of wearing a helmet mirror in the wood splitting community.

Karate chop.

RT 10-08-13 01:11 PM

I recommend Proaxekit. Didn't read the other posts, hoping this isn't a duplicate.

telebianchi 10-08-13 01:24 PM

There's a wood splitting community? What is their version of the 41? Do they buy equipment from PWSK (pro wood splitting kit) and complain about shipping times?

thump55 10-08-13 01:34 PM

Quote:

Originally Posted by telebianchi (Post 16143610)
There's a wood splitting community? What is their version of the 41? Do they buy equipment from PWSK (pro wood splitting kit) and complain about shipping times?

I believe I am the only member of that community hooked up the interwebs.

We are easy to spot though...usually missing a fingertip, finger, and/or have a nasty chainsaw scar right above the knee from that "one time".

Full disclosure: I've never ordered from PBK, but I do cut, split, and stack 7-8 cords a year. I can't help you with the slow shipping, but if you have any questions on wood, I'm your guy.

Leukybear 10-08-13 02:47 PM

I usually get my packages within a week. That is until my last package of gp4ks which took a week and a half because they used a supply depot in Belgium as opposed to the UK. Never had a lost package.

Knowing international shipping as PBK does, they usually have a set protocol as any company who has a lot of international orders does. They know there are delays that are out of their hands and that's why they always wait past their estimated period for your order to arrive before taking action/ giving your case priority.
If you're angry you should be at the USPS (who handles all of PBK's packages in the US) who's in a money rut and has most recently cut back on people and depots.

I expect my $30 pro4's too. :)

Brian Ratliff 10-08-13 03:15 PM

This all is why I prefer to buy local, or at least US. Prices are closer than people realize once you add up all these little (sometimes large) inconveniences. I will pay money for consistency.

There is never a free lunch. A supplier willing to vastly undercut another in the same market is cutting corners someplace.

rebel1916 10-08-13 05:23 PM

Quote:

Originally Posted by thump55 (Post 16143638)
I believe I am the only member of that community hooked up the interwebs.

I can't help you with the slow shipping, but if you have any questions on wood, I'm your guy.

IDK man, I have a friend whose dad has his own sawmill. You are gonna have to step it up to displace him as my guy!


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