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Manufacturer, Retailer, Survey and Consumer Feedback As a manufacturer or retailer, do you want opinions and feedback on your products or services? Members, do you have an open letter to publish? Here's a place for both sides of the industry to communicate. Also, surveys and Student Data Colllection projects go in here.

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Old 06-06-14, 12:32 PM   #1
Plant
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How ThorUSA saved Father's Day

For Father's Day, my wife bought me a Dahon MU P8 cloud, brand new, still in the manufactures box from a bike store that is not an authorized Dahon dealer. The bike store had acquired the MU P8 in a trade in. Unpacking the MU P8, I found a part for the seat post clamp quick release missing. Since the bike shop is not a Dahon Dealer they could not help me get the part and since I'm the second owner the warranty is apparently void. I was unable to call the Dahon manufacture by phone. Local Dahon Dealers did not seem interested in helping me out since I had not bought the MU P8 from them. I then searched online and found ThorUSA. I made one phone call to ThorUSA and talked to Thor and he shipped me the missing bike part FREE OF CHARGE. Two days later I received the correct part and I was riding my new MU P8. Thank you Thor, for your time and generosity helping out a stranded biker. I can highly recommend ThorUSA. Thor did not ask me to write this post!
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Old 06-06-14, 12:39 PM   #2
RPK79
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Originally Posted by Plant View Post
Thor did not ask me to write this post!
With a name like Plant that's hard to believe.

Seriously though, it's good to see good customer service even when the customer isn't a customer since later they might become a customer... or something.
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Old 06-06-14, 01:42 PM   #3
Plant
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Thanks for the reply. Good customer service seems so rare! I was so delighted in dealing with ThorUSA after days of frustration trying find the replacement part. I took it upon myself to write about my experience here.


Sorry about the name.
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Old 06-06-14, 10:34 PM   #4
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Moved from Folding Bikes.
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