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  1. #1
    Newbie
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    Jun 2014
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    How ThorUSA saved Father's Day

    For Father's Day, my wife bought me a Dahon MU P8 cloud, brand new, still in the manufactures box from a bike store that is not an authorized Dahon dealer. The bike store had acquired the MU P8 in a trade in. Unpacking the MU P8, I found a part for the seat post clamp quick release missing. Since the bike shop is not a Dahon Dealer they could not help me get the part and since I'm the second owner the warranty is apparently void. I was unable to call the Dahon manufacture by phone. Local Dahon Dealers did not seem interested in helping me out since I had not bought the MU P8 from them. I then searched online and found ThorUSA. I made one phone call to ThorUSA and talked to Thor and he shipped me the missing bike part FREE OF CHARGE. Two days later I received the correct part and I was riding my new MU P8. Thank you Thor, for your time and generosity helping out a stranded biker. I can highly recommend ThorUSA. Thor did not ask me to write this post!

  2. #2
    Senior Member RPK79's Avatar
    Join Date
    May 2013
    Location
    SE MN
    My Bikes
    Fuji Roubaix Pro
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    Quote Originally Posted by Plant View Post
    Thor did not ask me to write this post!
    With a name like Plant that's hard to believe.

    Seriously though, it's good to see good customer service even when the customer isn't a customer since later they might become a customer... or something.

  3. #3
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    Thanks for the reply. Good customer service seems so rare! I was so delighted in dealing with ThorUSA after days of frustration trying find the replacement part. I took it upon myself to write about my experience here.


    Sorry about the name.

  4. #4
    Super Moderator no1mad's Avatar
    Join Date
    Apr 2008
    Location
    NE OK
    My Bikes
    '06 Kona Smoke
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    Moved from Folding Bikes.
    Quote Originally Posted by Cyril View Post
    Ride what and in what manner pleases you. Those that mind don't matter, and those that matter don't mind. srsly.
    Community guidelines

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