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  1. #1
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    Jun 2014
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    How ThorUSA saved Father's Day

    For Father's Day, my wife bought me a Dahon MU P8 cloud, brand new, still in the manufactures box from a bike store that is not an authorized Dahon dealer. The bike store had acquired the MU P8 in a trade in. Unpacking the MU P8, I found a part for the seat post clamp quick release missing. Since the bike shop is not a Dahon Dealer they could not help me get the part and since I'm the second owner the warranty is apparently void. I was unable to call the Dahon manufacture by phone. Local Dahon Dealers did not seem interested in helping me out since I had not bought the MU P8 from them. I then searched online and found ThorUSA. I made one phone call to ThorUSA and talked to Thor and he shipped me the missing bike part FREE OF CHARGE. Two days later I received the correct part and I was riding my new MU P8. Thank you Thor, for your time and generosity helping out a stranded biker. I can highly recommend ThorUSA. Thor did not ask me to write this post!

  2. #2
    Senior Member RPK79's Avatar
    Join Date
    May 2013
    Location
    SE MN
    My Bikes
    Fuji Roubaix Pro & Fuji Track Classic
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    Quote Originally Posted by Plant View Post
    Thor did not ask me to write this post!
    With a name like Plant that's hard to believe.

    Seriously though, it's good to see good customer service even when the customer isn't a customer since later they might become a customer... or something.

  3. #3
    Newbie
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    Thanks for the reply. Good customer service seems so rare! I was so delighted in dealing with ThorUSA after days of frustration trying find the replacement part. I took it upon myself to write about my experience here.


    Sorry about the name.

  4. #4
    Thunder Whisperer no1mad's Avatar
    Join Date
    Apr 2008
    Location
    NE OK
    My Bikes
    '06 Kona Smoke
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    Moved from Folding Bikes.

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