They sell open box/used items as new and are difficult to deal with for returns.
I purchased a Shimano 7 speed freewheel listed as new. Got the correct packaging but the part was a 6 speed freewheel in the box. Been going back and forth for days with the seller where they basically are asking me the same questions that I already answered and have not offered any resolution.
Should have read feedback on seller because they have a track record of selling used items as new
They are also a brick and mortar store Berman's Bicycle in Keene, NH