I've been alluding in other posts to the fact that I'm getting a TT bike. The process was: I went to my fitter, had a prepurchase TT fit, got a list of candidate bikes, reviewed the list with my coach and decided on the Fuji Norcom Straight 2.5. Part of the decision process is that I don't want to spend a ton of $ on the TT bike for usual reasons- I'm going to be spending a lot on TT equipment. And also in my case because I'm new to this whole thing, pretty sure I'm going to like it but you never know. Runner up bike was the Cervelo P2. The Fuji was $1900, the Cervelo would be $2200.
I ordered the Fuji on Thursday from Performance, which means ordering online and then having the bike delivered to a local shop, in this case a shop I'm unfamiliar with about 40 minutes from my house. When I call them during the process, no one in the shop sounds too knowledgable, which doesn't seem to matter much, they're just going to be assembling the bike and handing it to me. I have a written fit report and will ultimately go back to my fitter to make sure everything is set up ok.
When I get to the shop to pick the bike up, they seem a little surprised that I'm planning on taking it for a spin before taking possession. Off I go with the bike in the big ring up front. Seems noisy right from the get-go, I'm trying to figure out what the noise is and shifting through the gears. Eventually I get it cross-chained and there's a huge racket from the drivetrain, something is very obviously wrong.
I get it back to the shop and go in to tell them about the problem and their response is "well you have it cross-chained" but this is not your typical cross-chain noise, it's a huge racket. They say the just need to adjust the front deraileur. They take it to the back for about 40 minutes and then hand it off to me again, saying all is well. I shift through all the gears. Same noise.
Upon closer inspection (which is done by myself and my husband rather than the shop's mechanic), when crosschained, the chain is rubbing on the inside of the big chain ring. Upon even closer inspection, the inside of the little chainring is rubbing on the brake cable. The shop's response is something to the effect of "oh that's weird, we'll have our 'good' mechanic take a look at it on Tuesday". Supposedly the cranks came already installed on the bike, so whatever issue the bike has must have happened at the factory, although no one in the shop seems to really know who put the cranks on the bike. I guess I'm willing to let the shop take a look and I've told them they have to replace the affected brake cable before I take possession. I also plan to call Fuji directly tomorrow if possible. But I really do not have a warm and fuzzy feeling about this particular bike and this shop. (There were some other issues with the assembly, the grips on the bars for example were so loose that they rotated downward when I was just holding the bike up for husband to install the pedals for the test ride.)
I like the bike and still would rather have it over the P2. The $ aspect of this is not huge for me, I can spend a little more on whatever bike I get. As I see it I currently have three options:
1. Let the process play out with the current shop and see what happens and how ok I feel about what they say
2. Call Performance, tell them I want an entirely new bike shipped out and have them send it to a different shop, see if I have better luck with that. There is another Performance shop about an hour from my house.
3. Abandon the Fuji idea and go with the P2. The shop I'd be getting that from is the BMC dealer I currently use, they are excellent, it's very doubtful any similar issue would have happened with them, they would have picked up on the noise before I did. They are unfortunately a 2 hour drive for me. Willing to do that to get things right however.
There is some timeliness to all this as well, my next TT is mid-September and I'd like to spend some quality time of the bike before that. And lots of gear decisions to muddle through as well, as a newby that takes me way longer than it would take most of you.
Also: Any ideas as to what could be wrong with the Fuji? It seems to me like somehow the crank is installed too close to the frame, maybe there is some kind of spacer that was missed during the assembly process?
Thanks, appreciate any help I can get, just not sure what to do at this point. If it helps, the crankset is coming off the bike anyway, will be replaced with Shimano stuff (cranks are too short & I want compatibility in cranksets because of the power meters).