Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Mountain Biking Mountain biking is one of the fastest growing sports in the world. Check out this forum to discuss the latest tips, tricks, gear and equipment in the world of mountain biking.

User Tag List

Reply
 
Thread Tools Search this Thread
Old 05-20-05, 11:04 PM   #1
Mikey_C
Junior Member
Thread Starter
 
Join Date: Mar 2005
Bikes:
Posts: 16
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Screwed by LBS..Again?

I try to support my LBS as much as possible. I have a few in my area(where i live...theres too much of everything) but I have been utilizing one particular shop for all my repairs and although they have switched owners I have gone to them for everything. I sent my bike in for a tune up, get a call the day after they assured me it would be done in the first place and they asked if they can put an new chain on as well as some cables. Understanding its beyond the realm of a tune up and as well as the fact that after 2+ years of riding it may need it, so my 59.99 tune up just went up $40(including brake cables).

Turned out to be a sram chain, on a full shimano ride, no complaints, till i ride it and it never wants to get out of the middle ring.

Do i have a problem to bring up with my LBS??

Oh and the again thing. Well the previous owner(of the LBS) offered to upgrade my brakes when I was a virgin to Cycling in general. Showed me catalog, told me "that will run bout x if you go with y levers to make it stop nice". Turned out that x when up about 10% the charged me 40% above msrp for levers plus mechanic rates to install along w/ cables(ended up about 4x what I thought it would be. Needless to say that I "maintained" my own ride for a good 2 years
Mikey_C is offline   Reply With Quote
Old 05-20-05, 11:10 PM   #2
Maelstrom 
Wood Licker
 
Maelstrom's Avatar
 
Join Date: Apr 2002
Location: Whistler,BC
Bikes: Transition Dirtbag, Kona Roast 2002 and specialized BMX
Posts: 16,885
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thats a pretty common setup. That shouldn't be the problem. I did that on all my bikes until I dumped shimano completely.
Maelstrom is offline   Reply With Quote
Old 05-20-05, 11:14 PM   #3
MadMan2k
Canon fiend
 
MadMan2k's Avatar
 
Join Date: May 2004
Location: San Diego, CA
Bikes: old peugot frankenbike
Posts: 3,914
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I'd bring it up with them in a second, if it doesn't work right after you get it back.

Sounds like a crappy shop, maybe you should suggest to them they lower prices a bit and think about where their income comes from (customers). The worst that can happen is they get upset and you don't go back there. Do this after you pick up the bike from them fixing it, of course.
__________________
jonbuder.com
MadMan2k is offline   Reply With Quote
Old 05-21-05, 05:43 AM   #4
Wheel Doctor
Ride it, don't fondle it!
 
Wheel Doctor's Avatar
 
Join Date: Feb 2005
Location: Grand Junction, CO
Bikes: Raleigh M80, Bacchetta AERO, Bacchetta GIRO, BikeE, 83' TREK 970, Catrike Speed, IRO Fixie/SS
Posts: 413
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I don't know about the shop. However, I have used SRAM chains since they were Sedisport. They work fine with Shimano. Just what is it you get specifically for a $59.99 tuneup?
Wheel Doctor is offline   Reply With Quote
Old 05-21-05, 08:22 AM   #5
Killer B
THIS BIKE'S 4 U !!!!
 
Killer B's Avatar
 
Join Date: Sep 2004
Location: Western, NC .... (Pisgah, Bent Creek, DuPont)
Bikes: HARO Xtreme X2, K2 Lithium 3.0, K2 Beast, K2 Flyin' Monkey, DiamondBack Accent EX, DiamondBack Axis TR
Posts: 1,272
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
LBS's are usually either real good or real bad.... Funny why that is, huh?
Yes they will almost always charge more than mailorder prices for stuff. They have rent, utilities, wages & other costs that are sometimes (if not always) overlooked by the customer.
I buy 99% of my items online, but sometimes it's best to buy local, especially in a pinch.
Tune-up's are a hard call, but when they say one thing and then charge another, that's illegal. It's called "Bait & Switch". And yes, it can pertaining to services as well as items they sell....

There's alot to be learned from the saying:

Fool Me Once, Shame On You...
Fool Me Twice, Shame On Me...
Killer B is offline   Reply With Quote
Old 05-21-05, 02:02 PM   #6
bbreikss
Junior Member
 
Join Date: May 2005
Bikes:
Posts: 8
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I have two local shops owned by the same people that do free tune-ups for the life of the bike. It is great to have that kind of support.

Brian
bbreikss is offline   Reply With Quote
Old 05-21-05, 02:09 PM   #7
LowCel 
Throw the stick!!!!
 
LowCel's Avatar
 
Join Date: Apr 2003
Location: Charleston, WV
Bikes: GMC Denali
Posts: 17,588
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
If it were me I wouldn't say anything about the brand of chain. SRAM chains are commonly used with Shimano drivetrains. Personally I prefer the SRAM chains mainly because of the power link.

I would say something to them about the bike not shifting though. Most likely it shifted fine on the workstand when they were working on it. When you take the bike back in they shouldn't give you a hassle about it, they will probably take the bike around the parking lot, say you are right and fix the problem.
__________________
I may be fat but I'm slow enough to make up for it.
LowCel is offline   Reply With Quote
Old 05-21-05, 02:52 PM   #8
Dirtbike
Giggity giggity!
 
Dirtbike's Avatar
 
Join Date: Nov 2004
Location: Danville, Ca
Bikes: Yeti DJ Custom build. X.9, Marzocchi, RaceFace, Gamut, DT, Truvativ, Michelin, Hope.
Posts: 1,800
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Sounds like you need a new shop and/or learn how to service your bike yourself. If you learn how to do your own work, you will save youself money, and know what to do when something breaks on a trail. And if you ever have to go to a shop, you can avoid getting shafted.
Dirtbike is offline   Reply With Quote
Old 05-22-05, 01:07 PM   #9
seely
The Rabbi
 
seely's Avatar
 
Join Date: Apr 2004
Bikes:
Posts: 5,088
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
When you say MSRP, are you talking the prices printed in the shop's catalogues, or actual MSRP? If you saw a price in the shop's catalogue, thats what they pay, not what the consumer pays. Markup for some items is around 40% at some shops.

We only stock SRAM chains. In my experience they are quite superior to Shimano chains, to the point when I buy a new bike, first thing I do is put a SRAM chain on it. The chain not coming out of the middle ring is a derailleur adjustment, nothing to do with the chain... if they replaced the front derailleur cable it may have just stretched or settled in a bit and thrown the shifting off, though they should have prestretched the cable on the bike and given it a good test ride to prevent settling after you picked it up.
seely is offline   Reply With Quote
Old 05-22-05, 05:36 PM   #10
paintballdude
Fight THE MAN
 
paintballdude's Avatar
 
Join Date: Aug 2004
Location: NY
Bikes: specialized hardrock sport
Posts: 138
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I have two LBS...One is good...and one is bad...My good one is awesome b/c they do like everything for free...and are freindly...The bad one..I went into to buy a helmet, It cost 44 bucks. Some how the tax brought it up to $63. Never going back there again.
paintballdude is offline   Reply With Quote
Old 05-22-05, 07:42 PM   #11
liv_rong
Senior Member
 
liv_rong's Avatar
 
Join Date: Mar 2005
Location: Chicago's Northwest suburb
Bikes: It has two wheels
Posts: 351
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Usually if your already getting a tune-up they dont charge for labor on extra parts, unless its a lot of extras. That sucks for what you paid, go back and tell them your problem and Im sure they will fix it no problem.
liv_rong is offline   Reply With Quote
Old 06-01-05, 07:10 PM   #12
joelsp
Wildman
 
joelsp's Avatar
 
Join Date: May 2005
Location: Pennsylvania
Bikes: 2005 Trek 4500 Disc
Posts: 138
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
my LBS does repairs and maintenance for free if you bought the bike from them, for the life of the bike. Tune-ups, any adjustments, Anything that goes from normal use gets replaced free. I mean, a bent rim that resulted from a huge drop or something doesn't count, but most parts are covered, that's how an LBS should be.
joelsp is offline   Reply With Quote
Old 06-02-05, 11:05 AM   #13
kttan2
Confused
 
Join Date: May 2005
Bikes:
Posts: 37
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Over at my area, the LBS just behaves like a proprietary professor that bull dozes customers to accept their recommendations. Worst, some even tell me Shimano never manufacture rims, and keep talking like a monolingual pro! Asked me what is my budget, and I countered him "what do you have to offer".

Not being snobbish, but I felt they should realize that it is the fundamentals of salesmanship to ascertain the actual concerns of a customer, than to bulldoze their way to sell something that turns the customer away - i.e. simple thing like mtb frame colour!

Honestly, I am intending to buy my mtb from some LBS who offer me better and more patient service, with reasonable price. However, they are very far away for my recurring service in the future. I reckon I would rather take a cab and transport my mtb to a good attitude LBS, than to scrutinize myself to pay the hard earned money for bad attitudes and sleazy profiteering propaganda!

Apologies for the frustrations, but LBS ought to realize the global competition with the Internet, and stop smoking customers tactically.
kttan2 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 09:44 AM.