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Old 06-03-05, 07:56 PM   #1
CaseyLS
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Am I getting the shaft?

Let me start out by saying I am very pleased I am getting my frame warrantied by Kona, but I can't help thinking I am somehow getting screwed. I cracked my frame a couple weeks ago and everyone that has looked at it has said its obviously a bad weld. The frame was not cracked because I was hucking or jumping the bike, it was a bad weld. I heard back from Kona today and they said I had two option. The first was take a King Kikapu frame that would cost me an extra $350 or take an 05 Kikapu and have to buy a new shock. I have talked to my shop and the low end Vanilla costs 225. So after tearing the bike down, shipping it, buying the shock, shipping the frame back and then putting it back together I am looking at around $400. That doesnt seem very fair to me when you consider it was a manufacturers defect.
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Old 06-03-05, 07:59 PM   #2
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What happened to your old shock?
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Old 06-03-05, 08:02 PM   #3
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I doesnt fit on the new frame
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Old 06-03-05, 08:07 PM   #4
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I'd ***** Kona out. They are sending you a frame that you immediately have to put more money into because of a flaw on their end. They should at least give you the shock for cost in my opinion.
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Old 06-03-05, 08:10 PM   #5
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I dunno... dosen't sound right to me. Some years ago my daughter's giant had a defective weld that failed and they replaced the whole bike with a new one even though hers was a few years old, AND we bought it used.
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Old 06-03-05, 08:13 PM   #6
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Come to think of it, make sure the shop isn't screwing you. I've dealt with Kona extensively on warranty issues and that doesn't sound like something they would do.
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Old 06-03-05, 08:15 PM   #7
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Sounds strange to me too. Ive dealt with Haro a couple of times and they always things right.
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Old 06-03-05, 08:38 PM   #8
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A buddy of mine had a Gary Fisher that he broke the frame on. This guy was heavy, probably 240 or so. The frame was a couple of years old and no longer available. What Gary Fisher did was to replace it with the next model up frame and pay all costs associated with doing so. It didn't cost my buddy a cent.
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Old 06-03-05, 09:01 PM   #9
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Seems like you need to be a little more assertive with Kona. They are probably trying to resolve the issue in the cheapest way, for them, and hoping you'll just go along with it.
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Old 06-03-05, 09:16 PM   #10
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Say you talked to three people that had frame problems, and Giant, Haro, and Gary Fisher all stepped up to the plate, they sent new bikes or new frames at no cost to them.
Companies don't like to hear that another company is doing better PR than them.
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Old 06-03-05, 09:44 PM   #11
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Quote:
Originally Posted by CaseyLS
and they said I had two option... The first was take a King Kikapu frame that would cost me an extra $350 or take an 05 Kikapu and have to buy a new shock. I have talked to my shop and the low end Vanilla costs 225. So after tearing the bike down, shipping it, buying the shock, shipping the frame back and then putting it back together I am looking at around $400. That doesnt seem very fair to me when you consider it was a manufacturers defect.
What was the other option?
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Old 06-03-05, 09:45 PM   #12
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Tell them you posted your dilemma on the internet bike forums and now thousands of people are reading about it and just let them know how bad that is for their business.

They're in the wrong here, especially considering it's a manufacturing defect.
A lot of people will choose to go with a Specialized, Trek, and other companies that have better warranties.

BAD BUSINESS MOVE.
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Old 06-03-05, 09:46 PM   #13
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To be honest, I would be interested to see how you figured out this was a bad weld. I have dealt with Kona in the past and have had no issues with them. How old was the frame that broke?
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Old 06-04-05, 06:34 AM   #14
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Quote:
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To be honest, I would be interested to see how you figured out this was a bad weld. I have dealt with Kona in the past and have had no issues with them. How old was the frame that broke?
My issue with Haro was a bad weld( crack right in the center of a weld in the swingarm).They just sent a new swingarm. A weld without good penatration will crack in the bead.A bad weld is pretty easy to spot.
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Old 06-04-05, 10:07 AM   #15
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Kona makes a certain amount of frames that they use stricly for warranty. If for some reason they run out of those then they offer you a newer frame of the same modle or an upgrade both of which will use a different size shock.

I would get in touch with Kona and ask what their policy is concerning the work done to prepare the frame for shipment. I have had them warranty a couple of frames but I do all the work my self. See what they say before getting upset. If they are not willing to work with you and it was because of faulty materials or craftsmanship they should cover it unless your original warranty has run out.

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Old 06-04-05, 11:47 PM   #16
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I smell a BIG rat and it ain't Kona
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Old 06-05-05, 08:47 AM   #17
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Contact Kona here

"For warranty questions, please send a note to: warranty-usa@konaworld.com (for USA questions) or
warranty-canada@konaworld.com (Canada)."

They ususually reply very quickly. Tell them your bike was sent in for warranty and you would like to know if they are going to send you the same frame. If not then ask what your options are. You can also give them a call to get a faster answer. I would not mention what the shop told you just incase it is different then what Kona offered.

You posted your first thread on the 21st. How long after that did you take the bike to the shop? When did the shop find out what Kona offered as a replacement? I ask because Kona will not do anything until they inspect the frame. Once the bike gets to the shop they need to strip it and ship it. Where are you located? From So.Cal. it takes about 3 or 4 days to get to their factory then it may take Kona a day or two before they get to it.

When I warrantied my 2000 Stinky they sent me a 2003 StinkyPrimo frame and I paid 150$ U.S. for the new shok (which was also an upgrade to the best modle at the time) since my old one would not fit.

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Old 06-05-05, 01:21 PM   #18
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I think the dilemma is, they're out of his frame, and since they only warrant the frame, and not the shock, he's going to deal with replacing the shock himself, which is quite a shaft, but I can understand how they do it
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