Realistic expectations from LBS?
Hey all, been lurking for a while but finally have to ask a question. Recently picked up a base Rockhopper and spent a couple of weeks having some fun on pavement and a local singletrack. Took it back to the LBS to get my free 30 day adjustment. My breaks were a little loose, forks were squeaking like baby squirrels, chain was popping off the bottom ring when hitting the trail. Little things. Got it back, did not have a chance to ride it last night (rained hard). Hopped on it to ride to work this morning, going pretty slow I go over a curb, 4-5 inches, step on the pedals to get going and bite it. Chain popped from the large ring but not all the way to the middle, but the crank spun when I stepped on it and that is why I bought it, (crash).
Is this me? Is something still need tightened? Should I need to be this cautious going over a curb that I need to check things before I start pedaling? I am not being sarcastic, well, maybe a little because I did take this through an ok single track and had few issues with the bike. I don't have the experience to know what I should expect from my LBS and my bike. Do I need to shorten my chain? Just picked up a sram 68 to replace my chain anyway, should I make it a little shorter? I know that for 499 plus tax I did not just by a miracle on wheels but I think it should be more ridable than it is now. Right? Wrong?
Originally Posted by PoorBehavior
Bring it back, tell them what happened. May be replicate your situation it the parking lot (sans crashing) if they don't believe you. If your chain needs to be shortened, they should figure it out and do it for you. and give you the new chain for free.
At $499 or whatever price, your bike should work flawlessly for a pretty long time. Don't fall into the thinking that since you bought a less expensive model, it should not work properly. A Rockhopper is a really nice bike. My wife has one and it is a-ok.
If you bought a toyota tercel you would want it to work as perfectly as some guy who bought a landcruiser right?
Are you standing on the pedals and shifting at the same time? That's a no-no, and you should just about always take a little pressure off of the cranks as you shift, especially if it's a "too late"-style uphill shift. Also, as much as I hate to say it, up to a certain point, the more money you spend on components, the better your shifting. I just junped from Sora to 105 on my main ride, and it's a BIG difference. I am of course assuming that the Rockhopper has Acera-level components. That's my two cents; read a couple online articles on proper shifting, and if that's not the problem, think about making a few simple component upgrades.
Originally Posted by Bikeforums
Wow, you guys respond quick, thanks.
Maud Dib, it was a non-shifting thing, just went over a curb. I understand the component issue, my diamondback sorento was just fine for pavement and light trails but once I took the RH out on what is considered an advanced trail in Columbus Ohio, I realized that my diamondback would have been destroyed after a few circuits. Frame is nice but I would be scared to push the forks and rims. One reason I decided to get a new bike.
Unsuspended, thanks for the info. I am not real happy with their apathetic style and wanted to make sure I was not confusing their service style with their service. I need to learn how to work on my bike myself anyway and I am pretty mechanically inclined. I will do some searches and try to figure out if I can make an easy adjustment. It may have been a just a weird thing. I will hit a few curbs and see if it continues to happen before I let myself get too much of an attitude.
* - Cranky - *
You should get the same treatment whether you paid $3000 or $500 on a bike, go back to the LBS and tell him to fix it, that shouldn’t happen on a new bike. Because if your having problems only after a month, the bike wont last.
After he fix’s it take it for a ride close to the LBS and if you still have problems take it back and have him fix it, and don’t accept the bike till everything is fixed.
Thanks for the input guys. I just put on my sram 68 chain and I have my national guard two week thing (AT) so I will have to hold off taking it back right away. I'll ride it a bit and see if I can duplicate the problem without breaking anything, especially me.