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Old 09-14-05, 09:24 PM   #1
pedalboy
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busted fork, busted wallet?

hey guys.
im a newb to the forum. my name is justin, im 16 and i ride a haro x1. i've had this bike for just under a year. it came stock with a marzzocchi comp fork. anyways, i was riding down a phat hill about two weeks ago and i took a digger at about 30. when i got up, i did a bike check and noticed the part on the fork that connects the legs together snapped and the wheel is totally wobbly. so i walked all the way back to the truck (uphill)and took it to the local bike shop. the price on the 2005 comp is 280 bucks, i only paid 650 for the whole bike! the guy at the shop called marzzocchi for me to see about a warranty, and this is what they said,... they can't replace my fork b/c they are not making that model for 2006 and there are no 2005 models left to give me. what they will do is sell me a 2006 dirt jumper 3 fork at dealer price which is still 280 bucks. ... i am completely frustrated b/c i think the fork should be under warranty but marzzocchi doesn't agree. do you think it is worth calling haro? i'm not sure what they would be able to do, but i dont think i should have to pay, b/c the fork shouldn't have broke. the bike is less than a year old and i dont ride it that much. any advice is appreciated.
thanx- justin
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Old 09-14-05, 09:33 PM   #2
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I don't Haro can do much with your problem. Sorry dude.
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Old 09-14-05, 09:34 PM   #3
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Quit your belly aching. It isn't a warranty issue. You rode beyond your abilities, stacked it, crashed and broke your bike. Deal with it. It's called PERSONAL RESPONSIBILITY.

You admitted it yourself. YOU BROKE YOUR BIKE.

Don't go crying to Marzocchi or Haro.

Yeah it sucks. I can't tell you how many bike parts, frames, wheels, my own body parts I've broken. It's the price you pay to play the game. It's a risky sport, that's probably what attracted you to the sport. With risk, there are consequences.

It really pisses me off when people break their stuff and then cry to the manufacturer's for replacement. Why? Well, guess how the manufacturer's recoupe the profit's lost due to warranty replacement? That's right, they raise the cost of their products. That's why a new fork will cost you $280.00. It probably only costs Marzocchi (insert whatever manufacturer or product here) a tiny portion to actually make the product, but that's what they have to charge to make up the money they lost by giving away a replacement for an obvious "user error" issue.

Sorry to be so harsh, but you're only 16, better to learn sooner than later in life what Personal Responsibility is all about. Especially if you're going to stick with this sport.
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Old 09-14-05, 09:57 PM   #4
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i think you are an arrogant dick, although this is just my opinion. i just felt that i should voice mine, since you so openly and harshly voiced yours. how would you know what my abilities are, and/or if i rode beyond them? there is a huge margin in the price, and retail is not what it is because of warranty deals alone.
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Old 09-14-05, 10:05 PM   #5
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Hey Pedalboy, first of all obscenities and name calling are not allowed. And probably not recommended especially to a Moderator.

Secondly, you admitted to riding 30 and crashing. I didn't say you sucked, just that you rode beyond your abilities. Truth hurts.

Thirdly, I been working in bike shops for longer than you've been alive, so I know the problems that false warranty claims have done to the cost of bikes and bike part.

The problem is you and many people like you in this country refuse to accept any personal responsibility for your own actions. That is why my insurance premiums keep going up, that is why my bikes cost so much, that is why we live is a litigious society where everyone is affraid of being sued.

Grow Up!
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Old 09-14-05, 10:06 PM   #6
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Originally Posted by pedalboy
i think you are an arrogant dick, although this is just my opinion. i just felt that i should voice mine, since you so openly and harshly voiced yours. how would you know what my abilities are, and/or if i rode beyond them? there is a huge margin in the price, and retail is not what it is because of warranty deals alone.
You rode something you weren't able to do yet, thus you crashed and broke the fork on your bike, it's not a warranty issue, it's rider error when rider error occurs, they don't have to replace a damn thing free of cost.

Also you should watch who you are calling names, you happened to call a moderator here a dick, we frown upon that here. You need to get over yourself in a major way now and bite the bullet to buy a new fork. And once you do get out on it ride something that is to your ability, you just don't pick up a bike and start at harder trails expecting that you can handle it. One needs to learn how to crawl before they can run.
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Old 09-14-05, 10:08 PM   #7
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Read this: My interesting day of 'firsts'

AND LEARN!
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Old 09-14-05, 10:17 PM   #8
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okay, i'm gonna shut my face now. without kissing any a**, i apologize for calling the moderator a dick. but still, what makes you people so sure that i was in over my head on this trail? i've ridden down single track way steeper and technical than the one i broke my fork on.without sounding arrogant myself, here are some examples: i ride a yz250f on which i clear 130 foot triples, i ride an s&m at all the local trails and can bust more tricks than anyone i know. i'm not a complete idiot, and this was not a serious trail.. everyone takes diggers, stuff happens.
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Old 09-14-05, 10:28 PM   #9
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Quote:
Originally Posted by pedalboy
okay, i'm gonna shut my face now. without kissing any a**, i apologize for calling the moderator a dick. but still, what makes you people so sure that i was in over my head on this trail? i've ridden down single track way steeper and technical than the one i broke my fork on.without sounding arrogant myself, here are some examples: i ride a yz250f on which i clear 130 foot triples, i ride an s&m at all the local trails and can bust more tricks than anyone i know. i'm not a complete idiot, and this was not a serious trail.. everyone takes diggers, stuff happens.
Agreed, apology accepted and returned with no hard feelings.

How do I know? Been there, Done that! It's what makes this sport so great. Riding on the edge of out of control (Days of Thunder quote). It's the thrill that in an instant you can be on the ground spitting blood. That RISK is what we enjoy. It's why we do what we do. If we didn't enjoy it, we'd all be roadies.

We all crash, it's part of the sport. I started racing BMX when I was eleven or twelve, I'm now 36. I still crash. If you're not crashing you're not trying. If you're not trying, you're not improving.

My issue is that when you break something, and you will. Learn to fix it yourself, and/or be ready to buy a replacement component.

That is why I tell beginners to not buy top of the line, you will break it sooner or later. When you break it, then upgrade it.

A DJ3 is a much better fork. $280 for it isn't bad. Sure you could find some deals online or ebay, but do you know how to swap out the fork. If not, ask to watch when they do it. Pay attention and learn from it. Think of the cost of your new fork as tuition.
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Old 09-14-05, 10:35 PM   #10
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kool. i understand where you are coming from now and, yes i think i can handle swapping out a fork. what an interesting first couple of posts in a new forum! i didn't mean to come across as an a**hole or some conceded punk kid, but your reply to my original post was somewhat offensive.
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Old 09-14-05, 10:38 PM   #11
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Quote:
Originally Posted by pedalboy
okay, i'm gonna shut my face now. without kissing any a**, i apologize for calling the moderator a dick. but still, what makes you people so sure that i was in over my head on this trail? i've ridden down single track way steeper and technical than the one i broke my fork on.without sounding arrogant myself, here are some examples: i ride a yz250f on which i clear 130 foot triples, i ride an s&m at all the local trails and can bust more tricks than anyone i know. i'm not a complete idiot, and this was not a serious trail.. everyone takes diggers, stuff happens.
First off, tricks are kind of a false sense of skills rating. It's how you flow the trails you ride on, bmx'rs and motocrossers don't have any idea on exactly how to flow a DH trail. Anytrail is rideable for anyone, but it takes a knowledge of the line. Get a kid like Paul B on a UCI level DH course, let's say Les Gets for example, that kind of riding is way over his head, and he would likely get hurt badly, but on a slopestyle course or skate park would own it, put the 2004 and 2005 World Champ Fabien Barel or Steve Peat on that same Les Gets Course and they'd pin it and make it look effortless. You were over your limit, and you bit it, sometimes the steeper trails are easier than the less steep, look at the Kamikaze course at Mammoth, sure it's up there in height, but it's not that steep in angle, the high speeds there are due to a long consistent down slope throughout the course. The Kamikaze course is one of the most dangerous dh course ever built.
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Old 09-14-05, 10:41 PM   #12
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I agree, and I apologize. You just hit my pet peeve on your first shot out of the gate.

I've been working in shops since I was 14 (highly recommend it) and have seen so many busted frames, wheels..etc. that the manufacturer's will accept as warranty to not loose a customer. Personally, I think it hurts us all. (Not just in bikes either, all things we buy)

Really I'm not such a jerk, your topic just set me off and I'm edgy tonight.
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Old 09-14-05, 10:44 PM   #13
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I agree, and I apologize. You just hit my pet peeve on your first shot out of the gate.

I've been working in shops since I was 14 (highly recommend it) and have seen so many busted frames, wheels..etc. that the manufacturer's will accept as warranty to not loose a customer. Personally, I think it hurts us all. (Not just in bikes either, all things we buy)

Really I'm not such a jerk, your topic just set me off and I'm edgy tonight.

The post set me off as well. Nothing to get upset about going out of one's personal limits either, since it's only a really thin line that has to be balanced on.
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Old 09-14-05, 11:07 PM   #14
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i dont think they will replace it if it was user caused. It sucks but yeah thats how it goes.
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Old 09-14-05, 11:18 PM   #15
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ok, any ways back to your problem... you call marzocchi, (its always better to do things yourself) 1-661-257-6630, ask about their crash replacement policy. tell them the make and model... and they can hook you up with a better fork for a discounted price. look into a dj 3. i got $200 knocked off the price of one, and just had to send in the fork.

as for the wheel, take it to the shop and see if it can be trued... if not, you'll need a new one. look into a sun rhyno lite.
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Old 09-15-05, 12:07 AM   #16
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It's a good thing A2 and Kona got to him first......
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Old 09-15-05, 03:35 AM   #17
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Well no, some products are under warranty no matter how it was broken for a certain period of time. Whether it was abused or not, isn't an issue in this case.
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Old 09-15-05, 06:32 AM   #18
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wow dude. I can't say I blame the kid. I would at least shoot for a free replacement, but if it's turned down, well hey that's life.

I was racing NORBA at Mt. Snow in 1997 on my Proflex bike, hit a rock, snapped the headset and had to hoof it the last 3 miles to the finish. Brought it to the proflex booth, they fixed it for me for zilch.

Guess that's why I'm still riding the bike after all these years. Mountain bikes take lots of abuse, and stuff happens, but a manufacturer who stands behind their products, to me anyways, earns a repeat customer. That doesn't mean that everyone who busts their products should get a replacement... i'm not even saying I should have had a free replacement. Oh well, it does stink when you are 16, just getting a job, trying to pay for a fork. $300 can be like a month or two's worth of work at that age!
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Old 09-15-05, 11:28 AM   #19
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the shop i think is trying to screw you. marzocchi's crash replacment for its low end forks is a dj3 for 150 bucks plus the return of your broken fork. it should not bd 280 bucks. or go searching around ebay and other classifieds for a used fork.
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Old 09-15-05, 11:40 AM   #20
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wow.. where to start on this.

Handlebars - a shop marks up the price of products. It's how they can stay in business. If they didn't - they would be charging 50% more for labor, and shipping.

Pedalboy - it sounds like you snapped the lower leg sanction. If its the "m" part of the fork, you can usually order it and have the fork rebuilt.
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Old 09-15-05, 12:07 PM   #21
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wow.. where to start on this.

Handlebars - a shop marks up the price of products. It's how they can stay in business. If they didn't - they would be charging 50% more for labor, and shipping.

Pedalboy - it sounds like you snapped the lower leg sanction. If its the "m" part of the fork, you can usually order it and have the fork rebuilt.
I'm thinking pedalboy snapped the arch, I could be wrong though.
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Old 09-15-05, 12:09 PM   #22
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On most forks the arch and lower legs are replacable.

Don't know exactly on his model.
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Old 09-15-05, 12:41 PM   #23
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Quote:
Originally Posted by a2psyklnut
Hey Pedalboy, first of all obscenities and name calling are not allowed. And probably not recommended especially to a Moderator.

Secondly, you admitted to riding 30 and crashing. I didn't say you sucked, just that you rode beyond your abilities. Truth hurts.

Thirdly, I been working in bike shops for longer than you've been alive, so I know the problems that false warranty claims have done to the cost of bikes and bike part.

The problem is you and many people like you in this country refuse to accept any personal responsibility for your own actions. That is why my insurance premiums keep going up, that is why my bikes cost so much, that is why we live is a litigious society where everyone is affraid of being sued.

Grow Up!
Hey!! Your telling me that a warrenty is not a racing sponsorship???!! Now I'm depressed
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Old 09-15-05, 12:41 PM   #24
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Originally Posted by a2psyklnut
Hey Pedalboy, first of all obscenities and name calling are not allowed. And probably not recommended especially to a Moderator.

Secondly, you admitted to riding 30 and crashing. I didn't say you sucked, just that you rode beyond your abilities. Truth hurts.

Thirdly, I been working in bike shops for longer than you've been alive, so I know the problems that false warranty claims have done to the cost of bikes and bike part.

The problem is you and many people like you in this country refuse to accept any personal responsibility for your own actions. That is why my insurance premiums keep going up, that is why my bikes cost so much, that is why we live is a litigious society where everyone is affraid of being sued.

Grow Up!
Hey!! Your telling me that a warrenty is not a racing sponsorship???!! Now I'm depressed
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Old 09-15-05, 03:30 PM   #25
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Originally Posted by NoF3ar
Well no, some products are under warranty no matter how it was broken for a certain period of time. Whether it was abused or not, isn't an issue in this case.
Hmm considering that Marzocchi specifically tells you NOT to abuse them......
Quote:
3. Do Not Misuse or Abuse Your Forks

Do not misuse or abuse your forks. Learn how to ride, and always ride within your abilities. An out-of-control ride puts the equivalent of years of hard use on your forks after only a few rides.

Learn how to properly flow around obstacles on the trail. Hitting obstacles such as rocks, trees or holes straight on puts forces on your fork it was not designed to absorb.

Landing improperly after a jump or drop also puts forces on your fork it was not designed to absorb. You should only perform jumps or drops when a transition or down ramp is available to help your bicycle absorb the impact forces generated during the landing, and both wheels should smoothly make contact with the transition or down ramp at the same time. Any other type of landing is dangerous, as it could result in a component part failure and an accident. The steepness and length of the transition or down ramp depends on the height from which you jump or drop. Every situation is different for every rider; consult with an experienced rider before attempting any jump or drop.

Danger! WARNING!

Failure to properly flow around obstacles on the trail, or failure to properly land after a jump or drop could cause your forks to fail, resulting in a loss of bicycle control and, possibly, serious injury or death to the rider.

Your forks require regular maintenance and repair. The harder you ride, the more often you must inspect and maintain your forks. If your forks are bent, deformed, cracked, chipped, or creaking, no matter how slight, immediately have a Certified Marzocchi Repair Center inspect and repair the forks before you ride again.

ATTENTION FREE RIDERS, EXTREME FREE RIDERS, DIRT JUMPERS AND URBAN RIDERS

If you have misused or abused your forks, or if you have landed improperly in the past, Marzocchi will upgrade:
- Z3, Z3.5 or Z5 forks (30mm MY 2001-2002) to new model year 2005 DJI or DJIII forks
- Z1 30mm (MY 2001-2002) to new model year 2005 Z1 FR 32mm
at a discounted price, regardless of whether your forks show any signs of fatigue, damage, impacts, cracking, creaking, leaking, etc.

Contact Marzocchi or see your nearest authorized Marzocchi retailer for additional information.
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