Sorry, this is kind of long. I bought my Gary Fisher Marlin the second week in July for about $500 (full price, no deals) from my LBS. The total was more like $750 after getting a nice helmet and other gear. It was my first real MTB in years. This a shop that I used to work at. It's a privately owned mountain sports type shop with skis, backpacking, climbing gear, etc. I worked for two years tuning skis and selling other goods, but not in the bike shop area. A week after purchasing my bike, it was missing shifts on the front ring. I took it in for an adjustment since it was free and they told me that I bent my two inner front chain rings. I was kind of ticked that it happened so fast. I must have laid it down somewhere, but I don't remember crashing it. They wouldn't consider warranteeing it, so I took the opportunity to order a better crankset. They wouldn't even cut me a deal on the parts. I thought about ordering one on the web for cheaper, but I wanted to support my LBS. Three and a half weeks later my crankset comes in. They call me and tell me that it doesn't fit my bike b/c it has a square-taper BB and the set was splined. They ordered the damn thing. I paid them for their expertise to get me the right part. Then they tried another set that was on-hand. The clearances were too tight. So, they ordered another one. The same Bontrager POS that came stock. I was hoping that I could upgrade the parts as needed and eventually have a nice bike, as I really like the frame. It's been 2 and a half weeks and my new one still isn't in. I have a voicemail in with the store manager. If he doen't give me a good resolution, I'm going to the owner since we're on a first name basis.
I've lost my ability to train for a ride that I wanted to do next weekend. It's 26 miles and one of the "Epic" trails. I'm not in shape for it since I have no bike, so my friends are going without me. That sucks.
What kind of resolution should I ask for/expect? I have bought thousands of dollars from this shop over the last 15 years and continue to purchase all of the gear for the university kayak club that I run. It's disappointing that I get this kind of service. Any suggestions?