I learned the value of my LBS this weekend. I decided to go for a longer ride than usual on Sunday, alot of it on roads and managed to pick up a nail in my back tire. I had done the right thing and bought a patch kit and frame-mounted pump just for this occasion. However, by the time I got the patch on and the tire on, i realized through the sound of rushing air I didn't patch it right. I couldn't find the other hole and figured I could just air it up as I rode to the bike shop. But the pump broke. The first time I use the pump, it breaks. I managed to walk the 3 or 4 miles to the bike shop and told them what happened and they changed the tube for me without charging any labor(I know it isn't much, but its the principle) and changed out the pump for me so I wouldn't have to deal with the manufacturer. I just know now I'm glad i went through the bike shop instead of some catalog since I would have been stuck if I did. I just wanted to share my fun weekend.