Manitou has bar non the worst service I have evern incountered. I have a 98 Xvert fork which is an elastomer type of fork. 8 years of jumps and hard trail riding trashed it. Manitou will not answer emails, and their phone line seems to make it sound like their phone line got disconnected. The one time I got through they tolds me to go to a dealer to get it rebuilt, and I told them **** you and hung the phone up. Later I went to a manitou dealer, and they told me it was a lost cause. Several BF members also said it was a lost cause.
I was quite close to getting a Rock Shox fork yesterday when I was at cycle and fitness, and the manager informed me that all I had to do was look through their old elastomer bin, find one of the proper width, cut it down to the maximum size that will fit (for maximum springiness), and install it. If they didn't have the proper sized elastomer, he told me to go to the hardware store and get a dowel to cut down and add tension that way, but they did have the right kind so it wasn't an issue. The other side he told me to just to fill to taste with 10 weight motor oil. More oil= more tension and less means softer. Basicaly I was ready to spend 500 bucks, and with less than 10 minutes of very easy work, my fork is still beat up looking, but now functioning as new.
The moral of this story is that if you have an old elastomer fork that everybody tells you is garbage, all is not lost.