My bike just came in yesterday from the manufacturer. I'll withold the manufacturer's name, but it's a major brand and their highest-end steel frame. The retail price is nearly $2,000. It was purchased as an employee purchase bike. (I teach kayak classes part time for an outdoor shop that sells bikes) The head mechanic just e-mailed me saying that the frame needs to be warrantied and that the new frame will be here in about a week. He didn't specify the problem, but you'd think they'd catch these kinds of things at the factory. So, my question to you bike mechanics is how often are brand new bikes sent to shops with defects that render them unridable?
I've been looking forward to getting out riding again since I had my ride stolen this Spring. Looks like another week or so. Just hope everything else is ok with the bike.