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Old 10-02-06, 01:28 PM   #1
SteveCooley
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Suspension fork arrived with oil stains on box

I just received a brand new Rock Shox Tora through the mail and when I opened the package I noticed that the box around the crown and the area where the stanchions go into the bottom part of the fork is stained with oil. Is it normal for a fork to leak oil due to resting on its side or even being upside down as can occur during shipping? I called the vendor and they said it's normal for the fork to leak a little during shipping and that even a small amount of oil can stain a large area on the packaging. Does anyone else have experience with something like this? Is this fork damaged? I'm attaching a photo of the box as it arrived. Thanks!
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Old 10-02-06, 01:30 PM   #2
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I wouldn't know, but all I can tell you is the fork I ordered a month ago came prestine with no oil leakage what so ever.
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Old 10-02-06, 01:57 PM   #3
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Judging by the size of the dent in the cardboard, it looks like it took quite the hit when in transit

I'd contact the carrier and tell them that you found hidden damage when you opened the box.

Why didn't the shipper add some protective material and leave some float to cushion the fork when in transit?
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Old 10-02-06, 02:31 PM   #4
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Quote:
Originally Posted by jm01
Why didn't the shipper add some protective material and leave some float to cushion the fork when in transit?
Unfortunately that is how pretty much all forks are shipped. I have recieved forks from White Bros, Rock Shox, Marzocchi, and Fox all shipped that way.
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Old 10-02-06, 02:35 PM   #5
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Wow...if I received my fork this way...it would be a shock

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Old 10-02-06, 02:45 PM   #6
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Yeah, that's a lot of oil. I think I'd exchange it. Any reputable dealer shouldn't have a problem swapping it out The faster you get it back to them, the better. If you install it and it blows out, they may claim user error.
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Old 10-02-06, 02:49 PM   #7
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Quote:
Originally Posted by jm01
Judging by the size of the dent in the cardboard, it looks like it took quite the hit when in transit

I'd contact the carrier and tell them that you found hidden damage when you opened the box.

Why didn't the shipper add some protective material and leave some float to cushion the fork when in transit?
The manufacturer's box was inside another larger shipping box which did not show any damage. The vendor suggested I take it to a LBS and ask them if it's okay to use. In their defense they did say they would replace the fork but if this is a normal occurance during shipping then I wouldn't want the hassle to return something only to have the replacement fork have some leakage also. So I take it by the repsonses thus far that no one has had an experience like this and that an oily box indicates there may be something wrong with the fork?
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Old 10-02-06, 03:05 PM   #8
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Quote:
Originally Posted by jm01
Wow...if I received my fork this way...it would be a shock

I'm sorry, I should have clarified. I meant the way they package them. I did not mean that most forks I recieve have oil on the box.
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Old 10-02-06, 05:47 PM   #9
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Quote:
Originally Posted by Curtis_Elwood
Yeah, that's a lot of oil. I think I'd exchange it. Any reputable dealer shouldn't have a problem swapping it out The faster you get it back to them, the better. If you install it and it blows out, they may claim user error.
+1
When I got my fork in the mail, it leaked a little bit, but enough to soak the whole box. You should sit the fork in the upright position for a day or so and if it continues to leak, then contact the company.
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Old 10-02-06, 06:07 PM   #10
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I bought 10 forks that came from overseas and there was no oil what so ever.
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Old 10-02-06, 06:18 PM   #11
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I would phone them and then send it back.
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Old 10-02-06, 06:54 PM   #12
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Thanks to all who responded. I just felt inside the bag that's wrapped on the fork and it's coated in oil. So I'm a little concerned. I most likely will send this fork back to the vendor and hope they give me a full refund.
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Old 10-03-06, 08:26 AM   #13
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Quote:
Originally Posted by SteveCooley
Thanks to all who responded. I just felt inside the bag that's wrapped on the fork and it's coated in oil. So I'm a little concerned. I most likely will send this fork back to the vendor and hope they give me a full refund.
I'd talk to them first...if it was damaged in transit they may want you to file an insurance claim with the carrier

Sucks when this happens
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Old 10-03-06, 09:05 AM   #14
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Sounds like you've already talked to them and they're willing to take care of you. I'd let them. Dealing with shipping damage claims and such is a hassle and can take a while. Since they're willing to exchange it, I'd do that ASAP. Just call them, explain the situation, get an RA (return authorization) number and send it back with a note that contains your contact info and RA number. It's pretty simple. You'll probably have to pay for shipping it back, but they'll pay for shipping on your new one.
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Old 10-03-06, 09:08 AM   #15
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A few months ago I bought a Marzocchi Dropoff, came in a cardboard box with no leaks whatsoever.
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Old 10-03-06, 12:27 PM   #16
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Well, I just returned the shock today via UPS. I had to pay for return shipping but the vendor reimbursed me for the original shipping and it evens out. They sent another shock out right away. They did repeat their claim that it is very common for shocks to leak oil while sitting in warehouses, during shipping, etc. But their rep was very cool and simply said "let me just send another fork if you are hesitant about using this one." So I guess the only bummer is that I have to wait a little longer..... by the way, in case anyone is interested the vendor was JensonUSA.
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Old 10-03-06, 12:32 PM   #17
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Quote:
Originally Posted by SteveCooley
by the way, in case anyone is interested the vendor was JensonUSA.
In my opinion it is always a plus to mention when you recieve good customer service from a shop. People are always quick to mention bad service but you rarely hear about good service these days.
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Old 10-03-06, 12:42 PM   #18
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Jensonusa, has amazing customer service.
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Old 10-03-06, 12:44 PM   #19
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Jensonusa, has amazing customer service.
They also sell Blackspire stuff.
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Old 10-10-06, 12:17 PM   #20
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Follow up for anyone interested: The replacement fork arrived today with nary a trace of oil on the box or the bag. I'll never know if the original fork was not damaged or defective but I'm glad I went ahead and had it replaced. Kudos to JensonUSA for being so pleasant to deal with!
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Old 10-10-06, 12:23 PM   #21
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thanks for the update
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Old 10-10-06, 12:30 PM   #22
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Sweet, now get out there and break it in for a few days and give us a review!
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Old 10-10-06, 02:09 PM   #23
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Jensonusa, has amazing customer service.
+1!!!
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Old 10-10-06, 05:51 PM   #24
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Looks like you made a good call. I like the part where they told you to take it to your LBS. That's funny.

Imagine...

Steve walks into LBS carrying fork.

LBS owner: Hi steve, what can we do for ya?

Steve:Well I bought this fork online because i figured you were too high priced. Anyway, when i got it, it was leaking oil all over the box like a mutha'. I was wondering if you would check it out and tell me if it will be ok?

LBS Owner: Sure, no problem Steve. I like having customers buy online and than bring there stuff in here for me to look at. I have nothing better to do.
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Old 10-11-06, 08:18 PM   #25
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Looks like you made a good call. I like the part where they told you to take it to your LBS. That's funny.

Imagine...

Steve walks into LBS carrying fork.

LBS owner: Hi steve, what can we do for ya?

Steve:Well I bought this fork online because i figured you were too high priced. Anyway, when i got it, it was leaking oil all over the box like a mutha'. I was wondering if you would check it out and tell me if it will be ok?

LBS Owner: Sure, no problem Steve. I like having customers buy online and than bring there stuff in here for me to look at. I have nothing better to do.
I love it. That's too funny. If I took an online purchase to my LBS I'd be prepared to pay for the service fee. That's a given. Whether they'd ask for it or not depends on the nature of the service and how much beer I have on me.

After years of dealing with the same LBS I know they provide better deals and service than I can get online. When I come across a sick deal I'll run it by them and they'll tell me whether or not I should jump on it. I guess that's what you get when you work with the same people long enough.
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