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  1. #1
    I drink your MILKSHAKE Raiyn's Avatar
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    Fox Rebuild Service

    Ok here's the short version. I just got off the phone with my LBS. They have to send my Fox Float R back in to Fox for a rebuild, so I'm off the dirt for a couple weeks. (Unless I slap the knobbies on the commuter.) Have any of you had this done? If so did it come back FIXED? The reason I'm being a little edgy is I've actually had opportunity to really ride this thing 3 times (not counting puttering around stuff) and it's already had the external seals replaced. This doesn't speak well of their product at all. The LBS swears up and down that when it comes back it'll be better than NEW, if not I'll get a new shock out of the deal. The thing is, I'm starting to wonder if I should have pushed the coil-over a bit harder when I bought the bike. Ideas?

    One thing buying a new shock ISN"T an option at the moment, so none of that .

  2. #2
    NCAA - DUAL CHAMPIONS! a2psyklnut's Avatar
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    Raiyn, I've met you, you should push for the coil over! Not to be mean, but you're a big guy and big guy + air shocks = constant problems and blown seals!

    I've had a shock rebuilt, and it did come back better than new, but it cost me $50 and was gone for nearly 4 weeks.

    I'm surprised the LBS didn't suggest a coil-over for you from the beginning!

    L8R
    "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming, "WOW, What a Ride!" - unknown
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  3. #3
    I drink your MILKSHAKE Raiyn's Avatar
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    I was surprised as well, but the guy who sold it to me is my size and he swore it would be fine. If it screws up again I'm going to insist on getting a coil-over Probably a Fox Vanilla so the LBS can claim customer satisfaction from Fox. <shakes head> The sad thing is I sent it in after our ride, and this was the first ride after. (been putting in road miles)

  4. #4
    Wood Licker Maelstrom's Avatar
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    I'll second a coil over...a2 is on the ball lately ...

    Sorry about your loss hopefully Fox service is going to be great.

  5. #5
    I drink your MILKSHAKE Raiyn's Avatar
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    UPDATE: Fox STILL hasn't returned my shock to the LBS! On a bright note the LBS did a very nice thing for me. They put a new Float R off of a bike they hadn't assembled yet on my baby. So far It's holding air. If this one blows I've got the OK from them (the LBS) to swap it for a coil-over
    Last edited by Raiyn; 04-29-03 at 03:22 PM.

  6. #6
    Chi
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    Why would you even consider getting another Fox? I mean, after all this crap I'd rather be looking elsewhere for a coilover.

  7. #7
    Zippy Engineer Waldo's Avatar
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    Fox service is an oxymoron. The last fork we sent in took about 5 weeks to get back and they sent the wrong parts with it as well. One of our shop guys blew the seals on a nearly new fork and cannot even get a response from them. He's emailed and phone numerous times over the past few weeks and they still have yet to respond. Just say no to Fox.

  8. #8
    I drink your MILKSHAKE Raiyn's Avatar
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    Originally posted by Chi
    Why would you even consider getting another Fox? I mean, after all this crap I'd rather be looking elsewhere for a coilover.
    Because I'm dealing with all of this under the shock's warranty. I somehow don't think that Fox will buy me someone else's shock. They aren't Old Spice and this ain't a stick of Red Zone Deodorant we're talking about. That's why. Believe me I'm not happy about it but hopefully it won't come to that.

  9. #9
    Kev
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    I just got a fox Talas fork, after I ordered it I started reading these horror stories about Fox and their customer service etc.. But since it is on my bike now guess will see how it does.

  10. #10
    hors category TandemGeek's Avatar
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    We had a leaky Fox Float R's on our Ventana El Conquistador [http://home.att.net/~mark.livingood/...2/ecdm221c.JPG] and I had them send the seal replacement kit to me.

    It took about 30 minutes to do the entire repair, including removing and reinstalling the shock on the bike. Anyone who feels comfortable working on their own bike (e.g., bottom bracket replacement, cassette removal/reinstall, etc...) should be able to follow the very good instructions that come with the kit and successfully replace the seals. It has been fine ever since (8 months ago).

    More bike pics: http://home.att.net/~mark.livingood/...a2/02ecdm.html
    Note: These were taken when it was new and and unblemished.

  11. #11
    I drink your MILKSHAKE Raiyn's Avatar
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    It wasn't the seals. The seals were replaced on the first go-round. It was something internal unrelated to the seals

  12. #12
    hors category TandemGeek's Avatar
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    Originally posted by Raiyn
    It wasn't the seals. The seals were replaced on the first go-round. It was something internal unrelated to the seals
    Whoops. Sorry about that -- I misread.

    The seals I had to replace were internals -- the air sleeve seal & body seal -- and required full disassembly of the shock body from the air sleeve assembly. Never got into the internals of the shock body itself.

    http://www.foxracingshox.com/mountai.../manual26.html

  13. #13
    I drink your MILKSHAKE Raiyn's Avatar
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    Nope again. There is a dealer serviceable area (that you are talking about) and a section you HAVE to send back to Fox. My problem was in the area that was NOT dealer serviceable. That's what I mean by internal. The Air sleeve and body seals while being technically "internal" really considered the external seal.

  14. #14
    hors category TandemGeek's Avatar
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    Originally posted by Raiyn
    Nope again. There is a dealer serviceable area (that you are talking about) and a section you HAVE to send back to Fox. My problem was in the area that was NOT dealer serviceable. That's what I mean by internal. The Air sleeve and body seals while being technically "internal" really considered the external seal.
    Well that just plain sucks... hope they get it squared soon. At least it sounds like you have a good LBS that's taking care of you.

  15. #15
    I drink your MILKSHAKE Raiyn's Avatar
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    If this one holds I'm keeping it. I think the other one is cursed or something.

  16. #16
    DiL
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    If you put your ear up to one of the stanchions you can hear the wailing of tortured souls?
    Give a man a fire, and he'll be warm for a night. Light a man on fire, and he'll be warm for the rest of his life.

  17. #17
    Chi
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    Originally posted by Raiyn
    Because I'm dealing with all of this under the shock's warranty. I somehow don't think that Fox will buy me someone else's shock. They aren't Old Spice and this ain't a stick of Red Zone Deodorant we're talking about. That's why. Believe me I'm not happy about it but hopefully it won't come to that.
    Well, best of luck then. I'm sure that if you ever get a chance to get out of this deal, you will.

  18. #18
    I drink your MILKSHAKE Raiyn's Avatar
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    Originally posted by DiL
    If you put your ear up to one of the stanchions you can hear the wailing of tortured souls?
    <whispering> DiL it's not a fork

  19. #19
    DiL
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    Here's an idea, lets play a game called Step All Over DiL's Jokes With Technicalities! We'll call it SAODJWT for short.

    *mutters*
    Give a man a fire, and he'll be warm for a night. Light a man on fire, and he'll be warm for the rest of his life.

  20. #20
    I drink your MILKSHAKE Raiyn's Avatar
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    If it makes you feel better everytime I hit a bump on the old shock it made a noise like "FaTSSSSsssO"



    I'm not fat just really big Just ask A2

  21. #21
    Senior Member Brian's Avatar
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    OkK, let's reopen Raiyn's thread from 2 Double Oh 3. So what finally happened? I'm asking because I have an older Fox Vanilla R air shock, and it's been leaking air. Never had any problems when I beat on it, but now that my wife who weighs a lot less than me is riding the bike, it holds air for only a few hours. Suggestions? I can't return it, as there's no place here to return it to. I have plenty of new spares, but this one probably has less than 500 miles on it, so I'm not about to replace it unless I have to.

  22. #22
    I drink your MILKSHAKE Raiyn's Avatar
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    Quote Originally Posted by Expatriate
    OkK, let's reopen Raiyn's thread from 2 Double Oh 3. So what finally happened? I'm asking because I have an older Fox Vanilla R air shock, and it's been leaking air. Never had any problems when I beat on it, but now that my wife who weighs a lot less than me is riding the bike, it holds air for only a few hours. Suggestions? I can't return it, as there's no place here to return it to. I have plenty of new spares, but this one probably has less than 500 miles on it, so I'm not about to replace it unless I have to.
    You're killing me. I'd think you'd know better.

    Now to the question:
    If you were stateside I'd suggest a PUSH industries rebuild. This may still be an option contact them for info. .Also the seals may have gone. Try the LBS


    Two years later the shock is perfectly fine, I have no complaints, but I do intend on getting the rebuild, as they offer a platform dampening upgrade

  23. #23
    Senior Member Brian's Avatar
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    I searched first, and this was all I found. I don't know what a rebuild costs, as I have several spares and just whack a new one on there when one goes bad. But this one has seen so little use, seems a bit early to replace it. Oh well.

  24. #24
    I drink your MILKSHAKE Raiyn's Avatar
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    Quote Originally Posted by Expatriate
    I searched first, and this was all I found. I don't know what a rebuild costs, as I have several spares and just whack a new one on there when one goes bad. But this one has seen so little use, seems a bit early to replace it. Oh well.
    Could have started fresh....

    Take it to the shop have them service the seals.

  25. #25
    Senior Member Brian's Avatar
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    I don't have a competent LBS here. When I got the frame, it came with a box of about 10 new spare shocks. I'll put a new one on, and maybe someday find a shop that can service this one. And maybe a shop that can service my Headshok as well.

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