Advertise on Bikeforums.net



User Tag List

Results 1 to 22 of 22
  1. #1
    NCAA - DUAL CHAMPIONS! a2psyklnut's Avatar
    Join Date
    Mar 2000
    Location
    From Sarasota, FL sitting in front of a computer spewing random thoughts!
    My Bikes
    Intense Uzzi SL, Masi Speciale, Trek 3700 Nashbar Single Speed, Old Cilo Road frame
    Posts
    7,965
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Just got my Damaged Frame.

    I just opened the box of my new frame, and to my dismay, the headtube is smashed. GOING BACK!

    It's really a hassle because now I have to take it to the shipping location and wait even longer.

    For those who don't know, I bought a $35 frame from Nashbar and I'm planning to build it up as a Single speed.

    The quality isn't too bad. There is a spot on the seatube where the paint is rough, but also not too bad.

    No stickers, I like that. It's steel, so definately NOT light.

    No disc tabs. Wasn't planning on running discs anyways, but it does have tabs for a rear rack! This may become my commuter bike! Throw some 1.25 slicks on it!

    L8R
    "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming, "WOW, What a Ride!" - unknown
    "Your Bike Sucks" - Sky Yaeger

  2. #2
    NCAA - DUAL CHAMPIONS! a2psyklnut's Avatar
    Join Date
    Mar 2000
    Location
    From Sarasota, FL sitting in front of a computer spewing random thoughts!
    My Bikes
    Intense Uzzi SL, Masi Speciale, Trek 3700 Nashbar Single Speed, Old Cilo Road frame
    Posts
    7,965
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Didn't mention, called Nashbar and they said, "No problem send it back and we'll credit your account or send another frame".

    They're being pretty cool about it so, "No Complaints"......YET!

    L8R
    "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming, "WOW, What a Ride!" - unknown
    "Your Bike Sucks" - Sky Yaeger

  3. #3
    Senior Member
    Join Date
    Aug 2001
    Location
    Houston
    Posts
    495
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    man that sucks!!!!!! but it's good that you can return it NQA and get a replacement with no hassel.
    MtbPhreek

  4. #4
    Off like a prom dress... Ba-Dg-Er's Avatar
    Join Date
    May 2000
    Location
    Arizona
    Posts
    350
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Sounds like you're having a better experience then anyone I know or anytime I have had to deal with them. I refuse to do business with Nashbar or Performance because it I have had problems with returning damaged items, I have gotten numerous damaged items from them, and recently it seemed like anytime I ordered something that was anywhere near a good price I would get an e-mail confirming it and then another telling me it was out of stock. This often resulted in them telling me that they would be more then happy to upgrade me to something more expensive, and giving me no discount or any incentive whatsoever. It's just easier to do business with places I know I can trust and have good customer service.

    Good luck dealing with them, I hope it all turns out well for you!

  5. #5
    Mercrudgeon Bikedud's Avatar
    Join Date
    Nov 2002
    Location
    NW, Georgia
    My Bikes
    Favorites- Giant TCR Advanced SL, Torelli Corsa Strada, Schwinn Paramount Titanium, Fat Chance Wicked, Lemond Zurich, Specialized Allez SE, Trek 930, others
    Posts
    597
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Bummer.

    Keep us posted. Did you happen to notice the rear axle spacing?
    The ability to quote is a serviceable substitute for wit.
    Somerset Maugham

  6. #6
    Senior Member
    Join Date
    Aug 2002
    Location
    NoVa
    Posts
    68
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    how about the weight? > 6lbs?

  7. #7
    Kev
    Kev is offline
    Senior Member
    Join Date
    Nov 2001
    Posts
    1,652
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I've had very good experiences with Nashbar, alwasy got things fairly quickly nothing damaged so far and good prices. I did return somethign one time and no problems their either. Cambria I have not had one order with everything in stock yet, and I don't find out till i get it partial order delivered to my house so not ordering from them again.

  8. #8
    DiL
    DiL is offline
    Senior Member DiL's Avatar
    Join Date
    Mar 2003
    Location
    US:AZ
    Posts
    362
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I'm a big fan of Nashbar. They, unlike so many online vendors, have great customer service.

    But selling someone a damage frame.... damage to this extent even, it makes me question my loyalty.
    Give a man a fire, and he'll be warm for a night. Light a man on fire, and he'll be warm for the rest of his life.

  9. #9
    Senior Member druhl's Avatar
    Join Date
    Jan 2003
    Location
    Southwestern Pennsylvania
    Posts
    63
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I've gotta say, I've dealt with Performance (primarily) but also Nashbar, Excel Sports and Colorado Cyclist with only one minor complaint.

    I ordered a 'combo' deal from Performance knowing that part of the combo was out of stock. I specifically asked if the other part (that was in stock) would be shipped with the rest of my order. The sales person said "Sure, no problem" or words to that effect. The order arrives...none of the stuff from the combo deal was there. I called to complain - they credited my Team Performance account with 1000 points ($10.00).

    I've found Performance in particular to be very good about accepting returns regardless of the reason.

    The only 'local' bike shop I genuinely trust is 70 miles away - literally. I support them but sometimes it's just much more practical to order.
    Bicycle trail only runs so far, this is a place you can't get by car..."Mercury" by The Clarks

    Wherever you are...be ALL there.

  10. #10
    NCAA - DUAL CHAMPIONS! a2psyklnut's Avatar
    Join Date
    Mar 2000
    Location
    From Sarasota, FL sitting in front of a computer spewing random thoughts!
    My Bikes
    Intense Uzzi SL, Masi Speciale, Trek 3700 Nashbar Single Speed, Old Cilo Road frame
    Posts
    7,965
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I checked the spacing, and due to me being at work, I do not have the venier caliper. I just used a standard ruler and converted, but I came up with 134.62 mm.

    Weight? It's heavy, don't have a scale, but easily 6 lbs.

    L8R
    "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming, "WOW, What a Ride!" - unknown
    "Your Bike Sucks" - Sky Yaeger

  11. #11
    BFSSFG old timer riderx's Avatar
    Join Date
    Apr 2001
    Location
    Fredrock
    Posts
    1,913
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Got a friend who bought the same frame last year and built it up SS. A bit heavy, but who cares for that price. Heard rumor that it is a Kona frame (overstock or production over run or something). Rear spacing is standard mtb, 135mm.


    DiL - don't think they sold him a damaged frame. I'm pretty sure it was damaged in shipping.
    Single Speed Outlaw
    Riding Bikes and Drinking Beer.

  12. #12
    0^0 fubar5's Avatar
    Join Date
    Feb 2001
    Location
    Rolla, MO
    My Bikes
    Redline Monocog,Surly Crosscheck, Lemond Reno
    Posts
    4,056
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Yeah, my bet is it was bent during shipping. I seriously doubt a retailer like Nashbar would send out something like that.
    Booyah!!

  13. #13
    Member Draft's Avatar
    Join Date
    May 2003
    Location
    Iron Mountain, MI
    Posts
    46
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I'm with most everyone else in this thread. I really like Nashbar. The only LBSs around here are expensive and carry NO parts. If I want a part, I order it from Nashbar.

    My only complaint with Nashbar is their website information. I usaully go to other websites to find more information on the parts because they don't have very good or detailed descriptions. I ALWAYS come back when I'm ready to order, though.

    Draft

  14. #14
    DiL
    DiL is offline
    Senior Member DiL's Avatar
    Join Date
    Mar 2003
    Location
    US:AZ
    Posts
    362
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Where will you get the parts for the frame a2? Gonna hit some LBS bargain bins?
    Give a man a fire, and he'll be warm for a night. Light a man on fire, and he'll be warm for the rest of his life.

  15. #15
    Hucker Extraordinare BigHit-Maniac's Avatar
    Join Date
    Nov 2002
    Location
    Lenexa, KS
    Posts
    585
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    If it's Mail Order...


    Jenson USA or Pricepoint is where it's at for me.

    I've ordered from Colorado Cyclist, Jenson, Pricepoint, Nashbar, Go-Ride, and Performance... and outta all of them, I got the quickest service & the best prices with Jenson & Pricepoint.

    Both sites are EASY to work with and find goods, and the selection is stellar.


    Got Nine Inches ? Cuz I do. http://67.19.50.55/forums/images/smilies/eviltongue.gif

    AIM: MtnBikeHucker

  16. #16
    NCAA - DUAL CHAMPIONS! a2psyklnut's Avatar
    Join Date
    Mar 2000
    Location
    From Sarasota, FL sitting in front of a computer spewing random thoughts!
    My Bikes
    Intense Uzzi SL, Masi Speciale, Trek 3700 Nashbar Single Speed, Old Cilo Road frame
    Posts
    7,965
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Frame was definately damaged during shipping. I will say, the packing for the frame was pitiful. There was only some foam around the tubes, and it was loose in the box. You can see where the frame slid around and where either the box got dropped or something hit it. Right where the damage is, there is a hole in the box.

    Yes, I did take pictures of the damage and the box in case they dispute the claim.

    L8R
    "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming, "WOW, What a Ride!" - unknown
    "Your Bike Sucks" - Sky Yaeger

  17. #17
    Senior Member
    Join Date
    Mar 2003
    Posts
    349
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    nashbar has great customer service. They forgot to ship something with an order and I got it the next day. A+
    06 Trek 5200
    03 Stumpjumper FSR Comp
    90 GT Pro Series

  18. #18
    Senior Member Jim311's Avatar
    Join Date
    Dec 2002
    Location
    Gainesville, Florida
    Posts
    1,791
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Was it shipped UPS?
    My money pits:

    Cannondale Jekyll 500 with Avid Mechs and Sun DS2 rims with XT disc hubs.

    Cannondale F900 with SRAM XO shifters/derailler, Mavic X3.1 tubeless wheels, Avid Mechs, Race Face Next LP cranks, Time ATAC pedals, SRAM levers.

  19. #19
    NCAA - DUAL CHAMPIONS! a2psyklnut's Avatar
    Join Date
    Mar 2000
    Location
    From Sarasota, FL sitting in front of a computer spewing random thoughts!
    My Bikes
    Intense Uzzi SL, Masi Speciale, Trek 3700 Nashbar Single Speed, Old Cilo Road frame
    Posts
    7,965
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    No, not UPS, but USPS.

    I'm not in any sort of dispute, I've just got to take it down and have it shipped back. Pay for shipping, and Nashbar reimburses me shipping charges.

    I'm planning on doing that today at lunch. The worst part is that I waited a good week to get the frame, now I have to send it back, and wait another week for its' replacement.

    L8R
    "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming, "WOW, What a Ride!" - unknown
    "Your Bike Sucks" - Sky Yaeger

  20. #20
    Senior Member Jim311's Avatar
    Join Date
    Dec 2002
    Location
    Gainesville, Florida
    Posts
    1,791
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    It just seems hard to believe that the frame could be so badly damaged in shipping. It would take alot of force to crush the head tube like that. They must have run over it with a truck or something!
    My money pits:

    Cannondale Jekyll 500 with Avid Mechs and Sun DS2 rims with XT disc hubs.

    Cannondale F900 with SRAM XO shifters/derailler, Mavic X3.1 tubeless wheels, Avid Mechs, Race Face Next LP cranks, Time ATAC pedals, SRAM levers.

  21. #21
    NCAA - DUAL CHAMPIONS! a2psyklnut's Avatar
    Join Date
    Mar 2000
    Location
    From Sarasota, FL sitting in front of a computer spewing random thoughts!
    My Bikes
    Intense Uzzi SL, Masi Speciale, Trek 3700 Nashbar Single Speed, Old Cilo Road frame
    Posts
    7,965
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Nope, I've seen it done lots of times when it's just a frame being shipped.

    The frame drops into the box and the downtube goes to the bottom of the box, (so it's parrallel) and the top of the headtube is the part of the frame sticking out. Then, all you have to do, is put the box on its' end and drop it from any given distance. SMASH!

    A good packer (not GB type) will tape a tall box to the underside of the frame so the frame sits in the box with the chainstays parrallel. Of course they also put a wee bit more packaging material in there!

    This is the extent of what came with the frame. (see pic)
    "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming, "WOW, What a Ride!" - unknown
    "Your Bike Sucks" - Sky Yaeger

  22. #22
    Senior Member Jim311's Avatar
    Join Date
    Dec 2002
    Location
    Gainesville, Florida
    Posts
    1,791
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I pack at a warehouse, and if he packed it like that he was asking for trouble!
    My money pits:

    Cannondale Jekyll 500 with Avid Mechs and Sun DS2 rims with XT disc hubs.

    Cannondale F900 with SRAM XO shifters/derailler, Mavic X3.1 tubeless wheels, Avid Mechs, Race Face Next LP cranks, Time ATAC pedals, SRAM levers.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •