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Old 04-13-07, 10:41 AM   #1
tisa
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Metal Failed on Fork

Hi -

My son who is 13 had a nasty spill off of his Specialized Hard Rock disc a couple of days ago. He was riding to school and the front fork completely snapped off of the bike. He is ok but very cut up and bruised. Stitches etc. My question - have you ever heard of this happening? - this is the type of fork -

Adjustable RST Gilla Plus-T6 disc 100mm suspension fork with 30mm Cr-Mo stanchions

It did not break off where it connects to the bike - the metal actually failed - like a stress break. He has had the bike less then a year. he does ride hard.

Would like to hear from anyone who may have had similar issues

Thanks
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Old 04-13-07, 10:50 AM   #2
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Can you show us a picture or provide more details. I can't tell from your post whether the head tube of the frame snapped, the steerer tube broke, or whether the stanchions broke.

You son didn't take any large drops on his way to school, did he? While not a high-end fork, the model in question isn't known to spontaneously snap without a good bit of provocation.
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Old 04-13-07, 10:50 AM   #3
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i can't get a clear picture of what happened in my mind... would you happen to have a picture of said break?

having said that, the fork isn't exactly a quality fork. it's rigid at the best of times, and it weigh a LOT. this kind of break however, shouldn't have occured unless your son cases a lot. i rode my Gila T5 for over a year before i replaced it, never had any problems with the fork besides the fact that it never worked to begin with.
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Old 04-13-07, 11:25 AM   #4
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pictures of fork

I still have the bike in my car so here are the pics - hopefully they upload ok
Attached Images
File Type: jpg bike2.JPG (24.2 KB, 193 views)
File Type: jpg bike3.JPG (26.3 KB, 191 views)
File Type: jpg bike1.JPG (6.3 KB, 228 views)
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Old 04-13-07, 11:28 AM   #5
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Dayum!
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Old 04-13-07, 11:31 AM   #6
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yes he did do a hard drop

He was actually coming down 3 stairs doing a wheely when this happened - still I don't think that this should have happened.
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Old 04-13-07, 11:39 AM   #7
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HOLY CRAP. I can only imagine how painful that was.
Even this entry level fork should be able to do three stairs. In all likelihood though, it was probably the proverbial feather that broke the camel's back, unless the fork was brand new. Has he been riding aggressively for a while?
Spez, has a 1 year warranty on thier parts. Get it replaced/upgraded.
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Old 04-13-07, 11:39 AM   #8
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Quote:
Originally Posted by tisa
He was actually coming down 3 stairs doing a wheely when this happened
no handed and backwards?


I don't think that fork is designed for urban assault. Its a good thing he isn't really injured.
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Old 04-13-07, 11:57 AM   #9
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You should call the RST Warranty Service Center in Portland, OR at 1-971-255-0399 right away. Aaron will be the man to talk to. This should also be reported to the CPSC, as it may eventually need to go to a general product recall.
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Old 04-13-07, 11:59 AM   #10
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He rides very agressively - I believe he needs a more durable bike that can take the punishment - well of course this is an understatement. Thanks for the tip about the warranty. His uncle purchased the bike for him last April 20 so I better check into this. there have been a lot of upgrades to the bike since - do you think they will still honor the warranty if the bike is not totally stock? Also any suggestions on a more durable bike for under $1000?
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Old 04-13-07, 12:05 PM   #11
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I called the number that you gave thanks - they are out of the office until the 16th - left a message.
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Old 04-13-07, 12:12 PM   #12
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They should still honor the warranty as this looks like it's a case of stanchion failure (or was it crown? Picts are a little small to see it clearly) - -which should NEVER happen in any case. Granted it is probably more than a JRA (just riding along) thing, but pieces like this are overengineered to sustain over-and-above abuse from adventurous kids. Should not make a difference that the bike is not stock, as long as goofy things were not altered with the frame/fork juncture itself.

If they balk at all, play the CPSC card; but be prepared to report it anyway, as CPSC should be made aware of this (and may already be building a case file).
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Old 04-13-07, 12:14 PM   #13
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Quote:
Originally Posted by tisa
I called the number that you gave thanks - they are out of the office until the 16th - left a message.
Probably took the day off to ride Post Canyon. Call them on Monday if they do not return your message. Stay on them about this. Good luck.
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Old 04-13-07, 12:16 PM   #14
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Looks like crown failure! Persue it.

I'm glad you son wasn't hurt more seriously.
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Old 04-13-07, 12:17 PM   #15
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What is the CPSC?
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Old 04-13-07, 12:18 PM   #16
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Consumer Product Safety Commission
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Old 04-13-07, 01:31 PM   #17
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According to a fork recall bulletin on the CPSC web site - RST is out of business. I did file an injury/unsafe product report though. This Fork comes stock on this bike.
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Old 04-13-07, 01:56 PM   #18
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Upgraded component's won't affect the warranty at all. Call up the shop it was purchased from. If they're unresponsive, call specialized. They have a really good warranty dept.
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Old 04-13-07, 02:55 PM   #19
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Quote:
Originally Posted by tisa
According to a fork recall bulletin on the CPSC web site - RST is out of business. I did file an injury/unsafe product report though. This Fork comes stock on this bike.
They are incorrect. The number I gave you is current and valid. I will doublecheck it against the number Aaron gave me to be sure, though.

RST's North American warranty service ceter was moved out of Answer-Manitou's facility in Valencia, CA a few months ago when Hayes Group bought A-M. They have opened up a new facility in Portland, OR near the river staffed by people hired by RST, rather than the "lowest-man-on-the-totem-pole" A-M staffer. They are dedicated to improving RST's image and customer service and should repond quickly.
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Old 04-13-07, 03:16 PM   #20
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Gosh thanks - you have been very helpful! I will definitely pursue this.
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Old 04-13-07, 03:23 PM   #21
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Another question: What sort of fork would be best for this bike? If we are going to replace it I will have to have some sort of idea as to what fork will be able to stand up to aggressive riding. I'm getting the drift that bikes don't necessarily stay in the stock condition when used for mountain biking and that maybe this bike will be ok with a few more upgrades?
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Old 04-13-07, 03:26 PM   #22
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As a safe, and relatively cheap bet, I would look towards the marzocchi dirt jumper series.
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Old 04-13-07, 03:32 PM   #23
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Damn, that's a hell of a break. I'd hang those one the wall prominently!
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Old 04-13-07, 04:02 PM   #24
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As a safe, and relatively cheap bet, I would look towards the marzocchi dirt jumper series.
I second this opinion. Manitou gets a bad rap on this forum, but there are a few worthy lower-priced forks in their stable too.
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Old 04-13-07, 04:14 PM   #25
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Your son is very lucky, people generally get hurt pretty bad when a failure like that happens.
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