Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Mountain Biking Mountain biking is one of the fastest growing sports in the world. Check out this forum to discuss the latest tips, tricks, gear and equipment in the world of mountain biking.

User Tag List

Reply
 
Thread Tools Search this Thread
Old 05-16-07, 04:52 PM   #1
J4$0N
Senior Member
Thread Starter
 
Join Date: Aug 2006
Bikes:
Posts: 54
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Bs

I picked up the Norco Ryde about a week ago, in 1 week the crank came loose and the teeth or something on the center part of the crank got worn down b/c the left part was rubbing on it, i payed about 1100 for this bike (CAD) and now a week later they want me to pay 200 dollars for something that was wrong with it when they handed it to me, i rode it hard once on about an hour trail, and tops 4 other times, and still they want 200 for the parts, we're still sorting things out, but thats how my sutuation is right now
J4$0N is offline   Reply With Quote
Old 05-16-07, 05:11 PM   #2
J4$0N
Senior Member
Thread Starter
 
Join Date: Aug 2006
Bikes:
Posts: 54
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Update: we have negotiated the price down to $50 but we still think we shouldn't have to pay anything because its only a week old and i really rode it once, so we're still negotiating
J4$0N is offline   Reply With Quote
Old 05-16-07, 05:14 PM   #3
mtnbiker66
Old School Rad
 
mtnbiker66's Avatar
 
Join Date: Sep 2004
Location: The old Mountains
Bikes: Blur LT
Posts: 8,212
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
It should be taken care of by the LBS. A good shop will take care of their customers.
__________________
Like a circus monkey on a stolen Harley......
mtnbiker66 is offline   Reply With Quote
Old 05-16-07, 05:20 PM   #4
Raiyn
I drink your MILKSHAKE
 
Raiyn's Avatar
 
Join Date: Jul 2002
Location: St. Petersburg, FL
Bikes: 2003 Specialized Rockhopper FSR Comp, 1999 Specialized Hardrock Comp FS, 1971 Schwinn Varsity
Posts: 15,061
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by mtnbiker66
It should be taken care of by the LBS. A good shop will take care of their customers.
Considering that we haven't seen the damage in question (nor is his description detailed enough to figure it out) we can't make presumptions as to who should do what. If it was damaged caused by something that a lay person would recognize as being wrong, but kept riding it then I damn sure wouldn't fix it for free. Call it a Dee Dee Dee tax
__________________
Raiyn is offline   Reply With Quote
Old 05-16-07, 05:22 PM   #5
Maelstrom 
Wood Licker
 
Maelstrom's Avatar
 
Join Date: Apr 2002
Location: Whistler,BC
Bikes: Transition Dirtbag, Kona Roast 2002 and specialized BMX
Posts: 16,885
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
1st month, their fault.
Maelstrom is offline   Reply With Quote
Old 05-16-07, 05:43 PM   #6
probable556
pedal head
 
Join Date: May 2006
Bikes:
Posts: 1,004
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by J4$0N
in 1 week the crank came loose and the teeth or something on the center part of the crank got worn down b/c the left part was rubbing on it,
What exactly does this mean?
probable556 is offline   Reply With Quote
Old 05-16-07, 05:45 PM   #7
Raiyn
I drink your MILKSHAKE
 
Raiyn's Avatar
 
Join Date: Jul 2002
Location: St. Petersburg, FL
Bikes: 2003 Specialized Rockhopper FSR Comp, 1999 Specialized Hardrock Comp FS, 1971 Schwinn Varsity
Posts: 15,061
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by probable556
What exactly does this mean?
Exactly. He wants us to make a judgment based on that.
__________________
Raiyn is offline   Reply With Quote
Old 05-16-07, 06:00 PM   #8
J4$0N
Senior Member
Thread Starter
 
Join Date: Aug 2006
Bikes:
Posts: 54
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
it's a three piece crank, so the left part, where the pedal screws into came loose from the center part, the teeth that are on the center part that hold onto the left part got worn down. and yes once i realized that it came loose i tightened it and then it was fine, i rode it again then it loosened again so i stopped riding it then took it in
J4$0N is offline   Reply With Quote
Old 05-16-07, 06:17 PM   #9
TH3ESC4PE
WOOO WOOOOOO!
 
TH3ESC4PE's Avatar
 
Join Date: Mar 2007
Location: Tennessee
Bikes: Haro Escape, Mongoose (Wal-Mart old school w00t w00t)
Posts: 16
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
My bike did the same thing.. was a Truvativ crank and the left crank arm kept coming loose off the BB, came loose once, I tightened it, came loose again. I then brought it back to the LBS and put on a Shimano Deore crankset for free. I dont know if its any better but it also came loose and I tightened back up, been fine since.
TH3ESC4PE is offline   Reply With Quote
Old 05-16-07, 06:19 PM   #10
misterC
That's how I roll..
 
Join Date: Mar 2007
Bikes:
Posts: 140
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I think he stripped the bb splines?
misterC is offline   Reply With Quote
Old 05-16-07, 06:26 PM   #11
J4$0N
Senior Member
Thread Starter
 
Join Date: Aug 2006
Bikes:
Posts: 54
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
yea i think so
J4$0N is offline   Reply With Quote
Old 05-16-07, 06:28 PM   #12
Raiyn
I drink your MILKSHAKE
 
Raiyn's Avatar
 
Join Date: Jul 2002
Location: St. Petersburg, FL
Bikes: 2003 Specialized Rockhopper FSR Comp, 1999 Specialized Hardrock Comp FS, 1971 Schwinn Varsity
Posts: 15,061
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by misterC
I think he stripped the bb splines?
After doing a bit of digging.......If they're still using the Truvativ Ruktion I got your answer. http://www.mtbr.com/reviews/Crankset...t_125948.shtml
The crank sucks
__________________
Raiyn is offline   Reply With Quote
Old 05-16-07, 06:28 PM   #13
wvxc
Montani Semper Liberi
 
wvxc's Avatar
 
Join Date: Oct 2005
Location: Southern WV
Bikes: Specialized Hardrock
Posts: 248
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by TH3ESC4PE
My bike did the same thing.. was a Truvativ crank and the left crank arm kept coming loose off the BB, came loose once, I tightened it, came loose again. I then brought it back to the LBS and put on a Shimano Deore crankset for free. I dont know if its any better but it also came loose and I tightened back up, been fine since.
Somebody needs to show your LBS mechanic how to install cranks.
wvxc is offline   Reply With Quote
Old 05-16-07, 06:47 PM   #14
mtnbiker66
Old School Rad
 
mtnbiker66's Avatar
 
Join Date: Sep 2004
Location: The old Mountains
Bikes: Blur LT
Posts: 8,212
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by Raiyn
Considering that we haven't seen the damage in question (nor is his description detailed enough to figure it out) we can't make presumptions as to who should do what. If it was damaged caused by something that a lay person would recognize as being wrong, but kept riding it then I damn sure wouldn't fix it for free. Call it a Dee Dee Dee tax
If you woudn't fix a problem that happend on a "first ride" then you suck. I don't care if he did keep riding it.He's a noob. With the amount of mtnbike buisness in this area, a shop with with service like that would close up quick.
__________________
Like a circus monkey on a stolen Harley......
mtnbiker66 is offline   Reply With Quote
Old 05-16-07, 06:54 PM   #15
Raiyn
I drink your MILKSHAKE
 
Raiyn's Avatar
 
Join Date: Jul 2002
Location: St. Petersburg, FL
Bikes: 2003 Specialized Rockhopper FSR Comp, 1999 Specialized Hardrock Comp FS, 1971 Schwinn Varsity
Posts: 15,061
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by mtnbiker66
If you wouldn't fix a problem that happened on a "first ride" then you suck. I don't care if he did keep riding it.He's a noob. With the amount of mtnbike business in this area, a shop with with service like that would close up quick.
Quote:
Originally Posted by J4$0N
i rode it hard once (1) on about an hour trail, and tops 4 other times,(4)
  1. That adds up to FIVE times (who knows what "hard" means?) and even the most ******** noob should know loose + wobbling = wrong
  2. His initial description could have been ANYTHING
  3. Like I said in an earlier post it looks like this is a common issue for that crank. Do I think that the shop should replace it now that he explained what the flying **** he was talking about? Yes I do. However I wouldn't want to put the same ******** model crank on there if I was the shop knowing that it would happen again and it's a known issue. Heck if I was the customer I'd demand something better and be willing to pay the difference. No shop should upgrade for free.
__________________

Last edited by Raiyn; 05-16-07 at 07:02 PM.
Raiyn is offline   Reply With Quote
Old 05-16-07, 06:58 PM   #16
wvxc
Montani Semper Liberi
 
wvxc's Avatar
 
Join Date: Oct 2005
Location: Southern WV
Bikes: Specialized Hardrock
Posts: 248
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I love this place.
wvxc is offline   Reply With Quote
Old 05-16-07, 07:03 PM   #17
Flak
Flatland hack
 
Flak's Avatar
 
Join Date: Nov 2005
Location: Nowhere near the mountains :/
Bikes:
Posts: 3,228
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Ive been riding for a while, but when the crankbolt on my new bike came lose after a week i didnt notice it at first. Fortunately there was no damage and torqing it back up did the trick.

I told my shop about it and they apologised and mentioned that truvative had some funny torque specs and they usually go beyond them from experience, but perhaps my particular bike fell through the cracks. I got the impression that they would have fixed any damage had there been any.
__________________
My shop - www.spinbikeshop.com
My team - www.teampanther.com
Flak is offline   Reply With Quote
Old 05-16-07, 07:09 PM   #18
Raiyn
I drink your MILKSHAKE
 
Raiyn's Avatar
 
Join Date: Jul 2002
Location: St. Petersburg, FL
Bikes: 2003 Specialized Rockhopper FSR Comp, 1999 Specialized Hardrock Comp FS, 1971 Schwinn Varsity
Posts: 15,061
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by Flak
Ive been riding for a while, but when the crankbolt on my new bike came lose after a week i didnt notice it at first. Fortunately there was no damage and torqing it back up did the trick.

I told my shop about it and they apologised and mentioned that truvative had some funny torque specs and they usually go beyond them from experience, but perhaps my particular bike fell through the cracks. I got the impression that they would have fixed any damage had there been any.
It's an easy thing to miss. This sounds like it was either missed on assembly (their fault) or part of the pattern with this crank set (manufacturer's issue). He didn't say if it came loose during the "hard" ride or if it came loose then he pounded it.
__________________
Raiyn is offline   Reply With Quote
Old 05-16-07, 07:09 PM   #19
probable556
pedal head
 
Join Date: May 2006
Bikes:
Posts: 1,004
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
You are lucky the crank didn't come off at the wrong time. I just installed a HT II crank yesterday and thought to myself how two allen bolts are keeping this whole thing together...
probable556 is offline   Reply With Quote
Old 05-16-07, 07:16 PM   #20
mtnbiker66
Old School Rad
 
mtnbiker66's Avatar
 
Join Date: Sep 2004
Location: The old Mountains
Bikes: Blur LT
Posts: 8,212
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by Raiyn
  1. That adds up to FIVE times (who knows what "hard" means?) and even the most ******** noob should know loose + wobbling = wrong
  2. His initial description could have been ANYTHING
  3. Like I said in an earlier post it looks like this is a common issue for that crank. Do I think that the shop should replace it now that he explained what the flying **** he was talking about? Yes I do. However I wouldn't want to put the same ******** model crank on there if I was the shop knowing that it would happen again and it's a known issue. Heck if I was the customer I'd demand something better and be willing to pay the difference. No shop should upgrade for free.
If the shop sold a faulty product to him , then a good shop should upgrade for free. From the first post, it sounded like he stripped the center of the crank arm. Thats not to hard to figure out.
__________________
Like a circus monkey on a stolen Harley......
mtnbiker66 is offline   Reply With Quote
Old 05-16-07, 07:20 PM   #21
Raiyn
I drink your MILKSHAKE
 
Raiyn's Avatar
 
Join Date: Jul 2002
Location: St. Petersburg, FL
Bikes: 2003 Specialized Rockhopper FSR Comp, 1999 Specialized Hardrock Comp FS, 1971 Schwinn Varsity
Posts: 15,061
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by mtnbiker66
If the shop sold a faulty product to him , then a good shop should upgrade for free. From the first post, it sounded like he stripped the center of the crank arm. Thats not to hard to figure out.
Quote:
Originally Posted by J4$0N
I picked up the Norco Ryde about a week ago, in 1 week the crank came loose and the teeth or something on the center part of the crank got worn down b/c the left part was rubbing on it,w
Yeah real obvious. I totally figured out that he was talking about the BB interface when he's talking about the "teeth" and "rubbing".
__________________
Raiyn is offline   Reply With Quote
Old 05-16-07, 07:38 PM   #22
mtnbiker66
Old School Rad
 
mtnbiker66's Avatar
 
Join Date: Sep 2004
Location: The old Mountains
Bikes: Blur LT
Posts: 8,212
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
lets see.......the crank came loose... the center part got wore down... It seems real obvious to me.
__________________
Like a circus monkey on a stolen Harley......
mtnbiker66 is offline   Reply With Quote
Old 05-16-07, 07:43 PM   #23
Raiyn
I drink your MILKSHAKE
 
Raiyn's Avatar
 
Join Date: Jul 2002
Location: St. Petersburg, FL
Bikes: 2003 Specialized Rockhopper FSR Comp, 1999 Specialized Hardrock Comp FS, 1971 Schwinn Varsity
Posts: 15,061
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by mtnbiker66
lets see.......the crank came loose... the center part got wore down... It seems real obvious to me.
For all I knew he was talking about the "teeth" on the "middle" ring. Mix that in with "rubbing" and you don't get crank wobble. It could have been anything from a loose chainring to <insert deity of choice here> knows what. This is like diagnosing a problem over the phone. Sometimes you can get it, but if the description sucks there's no way to know what the **** is wrong until you see it.
__________________
Raiyn is offline   Reply With Quote
Old 05-16-07, 08:23 PM   #24
Minesbroken
It is what it is...
 
Minesbroken's Avatar
 
Join Date: Aug 2005
Location: Long Island NY
Bikes: Trek 6500 w/ stuff
Posts: 806
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
My cranks were wobbly after 2 days with my bike...put on the LX Hollowtech cranks and have never had a problem since.
__________________
sign here so we can do stuff to your stuff...

myspace
myplace
my bike
Minesbroken is offline   Reply With Quote
Old 05-16-07, 09:01 PM   #25
Flak
Flatland hack
 
Flak's Avatar
 
Join Date: Nov 2005
Location: Nowhere near the mountains :/
Bikes:
Posts: 3,228
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Do people really replace new cranks when they get loose?!
__________________
My shop - www.spinbikeshop.com
My team - www.teampanther.com
Flak is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 10:50 PM.