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  1. #1
    Enjoying the Ride Bob Loblaw's Avatar
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    Gary Fisher Warranty Help?

    Hey everyone-
    I've been on the forum for a while, but mostly posting in the road forums... I've been doing far more of that lately than MTBing... Anyway, I decided that I needed to dust of my MTB and go bang through some trails the other day. As I was giving it a tune up, I noticed that I one of the welds in my swingarm is cracked. It's bad enough that by slightly flexing the tubes, I can actually see the crack move.

    The bike is a '98 Gary Fisher Joshua X1 (full-susp). A great bike in it's day, but certainly not the latest and greatest. I ride carefully though, and take care of my stuff, so I'm not quite ready to buy another one. It's in great shape save for the crack. I checked GF's website, and it looks like they warranty their frames for life for the original owner. If you're not the original owner, it's unclear- maybe just a year warranty.

    The rub is, I'm not the original owner. I bought the bike from someone just months after they picked it up. It was practically new. I have no idea how to contact this person at this point. I do know where he bought the bike though.

    What do you all suggest? Would I best off to go back to where it was originally purchased? Or to a different shop that might not have the original owner's name in the computer? I don't know if he sent in a warranty card. I'm not out to lie + cheat my way into a new bike- not my style. Just trying to figure out where I have the best chance of getting warranty coverage. The LBS where I know the most people doesn't carry GF (they do carry Trek though?).

    Any advice would be greatly appreciated. I really hope I don't have to throw this frame away.

    Thanks-
    Bob

  2. #2
    Gravity hunter dminor's Avatar
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    I think I would contact the company directly (or through an authorized GF dealer that will work with you) and explain it just the way you did here. The worst they can say is "no," which is what you could expect from the official terms of the warranty. Or they may surprise you and help you out on some sort of upgrade program. Never hurts to try.

  3. #3
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    You aren't covered under the warranty. end of story.

  4. #4
    Enjoying the Ride Bob Loblaw's Avatar
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    Quote Originally Posted by dminor View Post
    I think I would contact the company directly (or through an authorized GF dealer that will work with you) and explain it just the way you did here. The worst they can say is "no," which is what you could expect from the official terms of the warranty. Or they may surprise you and help you out on some sort of upgrade program. Never hurts to try.
    Thanks dminor- I did contact GF, and they instructed me to go to a GF dealer.

    I'm aware that the frame is not covered under warranty as outlined on their website. I guess I'm just hoping that they'll show some leniency. They certainly don't need to, but it's a shame that transferring a new bike to another person somehow invalidates the warranty. I'm just looking for some relevant experiences/advice. Thanks.

  5. #5
    Svr
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    The honest route: Buy a new frame. You have no warranty since you're not the original owner.

    The dishonest route: Bring the bike to a GF dealer and inform them you have a warranty claim. If they ask if you're the original owner and have proof, tell them yes, but you've misplaced the sales slip. Most times they won't even ask to see it.

  6. #6
    Join the BLK MRKT MulletArgyleman's Avatar
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    hey you guys we should make a Garyfisher theme song with the tune of "We Are The Champions".
    'My shocks don't squeak/don't make alot of noise; but hey, that's just me how 'bout you boys? (rest) chorus: We will, we will rock (shox!) you, rock (shox) you.

    hey, hey? how 'bout that for a start?
    you like? Post your lyrics,or add-ons.
    "No I told you I wanted it in blue-green. Not Aqua!

    quote - Random biker

    Are you a MulletArgyleMan?

  7. #7
    Enjoying the Ride Bob Loblaw's Avatar
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    Quote Originally Posted by Svr View Post
    The honest route: Buy a new frame. You have no warranty since you're not the original owner.

    The dishonest route: Bring the bike to a GF dealer and inform them you have a warranty claim. If they ask if you're the original owner and have proof, tell them yes, but you've misplaced the sales slip. Most times they won't even ask to see it.
    Boy you guys are pretty cut and dry. You're really making me feel like I'm trying to cheat the system... I usually have pretty good luck by simply appealing to the manufacturer with honest logic and a resonable request. No lying involved. Maybe I'm out of touch, but I just expected that a high end bike would last longer than this considering the level of maintenance it's received and the type of riding it has seen. Although, I could just be a real cheap-o.

  8. #8
    ed
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    Another twist:

    I know they warranty their hardtail frames for life, but are you sure they warranty their full suspension frames for life as well?

  9. #9
    Enjoying the Ride Bob Loblaw's Avatar
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    Quote Originally Posted by chelboed View Post
    Another twist:

    I know they warranty their hardtail frames for life, but are you sure they warranty their full suspension frames for life as well?
    I don't know specifically one way or another. They say they warranty 'frames' for life. This almost always excludes the third party suspension components- fox shock, rock shox forks, etc... BUT, I can't imagine they wouldn't warranty the swingarm? We'll see- I've got an appointment to bring it in tonight.

  10. #10
    ed
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    Quote Originally Posted by Bob Loblaw View Post
    This almost always excludes the third party suspension components- fox shock, rock shox forks, etc...
    It has nothing to do with the 3rd party suspension component. It regards the extra moving parts. If I sent my frame back to Jamis to warranty the shock...I KNOW that they'd send the shock to Fox and I'd HOPE that they'd slap me for bothering them with this problem.

    Hehe...silly goose.

  11. #11
    Enjoying the Ride Bob Loblaw's Avatar
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    To clarify, they warranty non-frame components for one year, regardless. After one year, the warranties for frame + other components very quickly diverge.

  12. #12
    Svr
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    Quote Originally Posted by Bob Loblaw View Post
    ... BUT, I can't imagine they wouldn't warranty the swingarm? We'll see- I've got an appointment to bring it in tonight.
    Your frame is an URT (Unified Rear Triangle). The swingarm contains the entire drivetrain. Your chances of Trek/Fisher having a replacment swingarm for a 10 year old bike are slim. If they agree to warranty your bike, you'll likely get a current model frame as a replacement.

    One other thing you may want to ask is if Fisher has a crash replacement policy. Some companies will sell you a new frame at a steep discount for turning in your broken one.

  13. #13
    Enjoying the Ride Bob Loblaw's Avatar
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    Good info Svt. Thanks! I was thinking that they might not have any parts for the bike as well. I figure if they do, they'll probably be more than happy getting rid of them. I thought at best a credit to a new frame might be issued- a new frame would be wonderful.

    Thanks for the heads up on the crash replacement policy too... I'll ask!

  14. #14
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    Here is the warranty for anyone interested. The crash replacement program relates to CARBON components. http://www.fisherbikes.com/utility/warr_copy.asp

  15. #15
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    Gary Fisher doesn't owe the OP anything. He bought a frame second hand and the warranty doesn't carry over. Caveat Ebay!

  16. #16
    Enjoying the Ride Bob Loblaw's Avatar
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    Quote Originally Posted by BearSquirrel View Post
    Gary Fisher doesn't owe the OP anything. He bought a frame second hand and the warranty doesn't carry over. Caveat Ebay!
    Hey Genius-- Did I somehow indicate that I think they owe me something? Does my post make it sound like it was bought from ebay? Not really.

    Try to take your time reading the thread. You need to be able to comprehend what is being discussed. Sound out the letters and words out loud while you read if necessary. Go slowly. If that doesn't work, save your contribution for someone else.

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    Quote Originally Posted by Bob Loblaw View Post
    Hey Genius-- Did I somehow indicate that I think they owe me something? Does my post make it sound like it was bought from ebay? Not really.

    Try to take your time reading the thread. You need to be able to comprehend what is being discussed. Sound out the letters and words out loud while you read if necessary. Go slowly. If that doesn't work, save your contribution for someone else.

    Methinks the gentleman doth protest too much.

    You don't think Gary Fisher owes you anything, but you think they should fix your bicycle for free. That's an interesting contradiction.

    If you had bought the frame under a lifetime warranty, then Gary Fisher would owe you a fix. Sorry dude, you're stuck with the broken frame. It's best to start researching a replacement frame.

  18. #18
    Enjoying the Ride Bob Loblaw's Avatar
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    Read carefully and take your time. Sound out the big words if you have trouble.

    Quote Originally Posted by Bob Loblaw View Post
    I guess I'm just hoping that they'll show some leniency. They certainly don't need to, but it's a shame that transferring a new bike to another person somehow invalidates the warranty.

  19. #19
    Old School Rad mtnbiker66's Avatar
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    Quote Originally Posted by MulletArgyleman View Post
    hey you guys we should make a Garyfisher theme song with the tune of "We Are The Champions".
    'My shocks don't squeak/don't make alot of noise; but hey, that's just me how 'bout you boys? (rest) chorus: We will, we will rock (shox!) you, rock (shox) you.

    hey, hey? how 'bout that for a start?
    you like? Post your lyrics,or add-ons.
    Do you ride the short bus?
    Like a circus monkey on a stolen Harley......

  20. #20
    Join the BLK MRKT MulletArgyleman's Avatar
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    Quote Originally Posted by mtnbiker66 View Post
    Do you ride the short bus?
    WTF!!?? What the hell do you mean?
    "No I told you I wanted it in blue-green. Not Aqua!

    quote - Random biker

    Are you a MulletArgyleMan?

  21. #21
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    Quote Originally Posted by Bob Loblaw View Post
    Read carefully and take your time. Sound out the big words if you have trouble.
    Please don't abuse me. I've only pointed out that you don't deserve a warranty.

    Quote Originally Posted by Bob Loblaw
    I usually have pretty good luck by simply appealing to the manufacturer with honest logic and a resonable request. No lying involved.
    The honest logic is that you bought the bike with no warranty expressed from a Gary Fisher dealer. You are implying that they should fix your bike because it is the right thing to do. Your bike is 9 years old. Stuff breaks and you didn't buy it from them. Your request is not reasonable.

    Folks gaming for freebies from a manufacturers hurt those who are after honest warranties. You're not warrantied. You will be wasting the dealers time and hurting those who have legitimate warranty issues.

  22. #22
    ed
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    Quote Originally Posted by MulletArgyleman View Post
    hey you guys we should make a Garyfisher theme song with the tune of "We Are The Champions".
    We will, we will rock (shox!) you, rock (shox) you.
    "We are the Champions" and "We Will Rock You" are two different songs.

  23. #23
    Senior Member taylor p's Avatar
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    Quote Originally Posted by MulletArgyleman View Post
    WTF!!?? What the hell do you mean?
    *snicker* he must *snicker*

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