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I recently bought a Specialized Stumpjumper Hardtail at this one shop in Santa Cruz. The next day, I noticed there was no seatpost quick release even though it was listed in the specs. My brother and I went back there the next day to buy some stuff and I asked the guy behind the counter if they could throw a quick release on. His first response was "No, we don't include them with the bike." My response was "It's listed on the Specialized Web Site and in your 2007 catalog right here." He started yelling, "DUDE! It's not like we take the quick releases out of the build kits and make you buy them separately! Specialized didn't send us one, and I'm NOT giving you a $50 quick release, so you're going to have to call Specialized and have them send you one!"
Anyway, I just kind of rolled my eyes and left (had to go riding before it got dark). My brother mentioned that the guy looked like Bruce Lee when he was yelling at me, and I thought it was kinda funny. So that's his name now.
Anyway, fast forward to today:
I brought my bike in so they would fix the rear wheel which had gone out of true. Bruce Lee took a look and noticed that the rear wheel quick release was basically not tightened at all. It was so bad that the wheel could have pretty much fallen off.
Bruce: "Did you mess with this quick release at all? It's pretty loose."
Me: "No. I rode the bike as it was delivered to me."
Bruce: "Well, we would never sell a bike without tightening everything."
Me: "I DIDN'T TOUCH THE QUICK RELEASE"
at this point someone else (cool guy) came over and calmed me down. He said sometimes wheels go out of true during the first few days of riding and that he'd fix it right up. I took this opportunity to remind him that I wanted a quick release for the seatpost as well, and again that it was in the spec for the bike. He took a look and confirmed this was true, so he went to get me a quick release from up front. Suddenly, Bruce Lee struck again!
Bruce Lee: "Dude, what are you doing?"
Cool guy: "Specialized lists a seatpost QR in the spec but didn't send one with the build kit."
Bruce: "Dude, I don't care! We're not giving him a $25 quick release!"
Cool guy: "Yes we are. Specialized will pay for it."
End of story.
I think this little prick and his attitude are the only reason this shop has such a bad reputation. All my friends say that the people at this bike shop have attitude, but everyone else I talk to there is pretty cool. I just seriously don't get what's wrong with that one guy though. Seems like he's hurting their reputation.
+) Guy at bike shop looks like Bruce Lee when he yells at customer
+) He's a jerk