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Old 10-05-07, 03:41 PM   #1
Pete Fagerlin
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Buy Specialized

...and experience some great customer service.

I switched from years of Sidis to some Specialized shoes last fall. After six weeks the toe areas of the soles were looking a little haggard and delaminating. I called Specialized, emailed pictures ten minutes later and a call tag was on its way, as well as a replacement set of shoes. That's no hassle.

Fast forward almost a year and the replacement set has one sole that is delaminating. I make another call, and five minutes later replacements are sent 2 day air and I'm back in business.

Now I'm just hoping that they fixed their manufacturing process and are able to have the soles stay bonded to the carbon bottoms.
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Old 10-05-07, 04:02 PM   #2
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Wow. Great to hear good news every once and again. I'm sure your macro shooting skills didn't hurt your case, either.
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Old 10-05-07, 04:14 PM   #3
mcoine
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So.. great customer service, but lousy product?

Personally, I'd rather have a great product and lousy customer service.
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Old 10-05-07, 04:35 PM   #4
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I'm sure your macro shooting skills didn't hurt your case, either.
Yeah.....and your close ups too.
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Old 10-05-07, 05:29 PM   #5
norco_rider77
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i wonder how the service is with their bikes
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Old 10-05-07, 05:41 PM   #6
norco_rider77
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well ive never had a problem with them, so lets say its even
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Old 10-05-07, 05:46 PM   #7
EthanYQX
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Specialized apparently has great customer service from what I've heard bike-wise. Norco, not so much.
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Old 10-05-07, 05:52 PM   #8
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well i have some friends who have cracked their frame from casing a jump with a bike that wasnt designed for it (cant remember the model) and they got a replacment frame really fast. just one account of the service, seems pretty good in that story.

but if Specialized truely does have better service, it definitly helps that theyre a bigger company
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Old 10-05-07, 05:55 PM   #9
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I have a pair of Specialized something-or-other and decided to try out some Sidi Bullits to get toe cleats as there are times I have to hike-a-bike and my regular Specialized shoes were really tough for climbing up some of the steep/slippery stuff. I've never had any delamination problems like Pete but I don't do nearly the amount of mileage he does.

I find the Specialized shoes to be a much better fit than the Sidis although I really like the Sidis. I think for my next pair I'll go back to some Specialized with toe cleats.

Here's a pic I happen to have of the Specialized something-or-other.

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