Join Date: Aug 2003
Location: Wichita KS USA
Bikes: Surly Crosscheck w Nexus 8 drivetrain set up as a commuter/tourer. Old and quick '89 Trek 1200. 08 Fisher Cobia 29er
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My Fisher is stickered and stamped (same #, but there are three different numbers stamped). It does say it voids the warranty to remove the sticker.
Beyond that, it seems pretty s h i t t y to actually deny service, especially considering that the number is stamped on there too.
I guess it's a reason to buy bikes online when the big boys and LBSs have policies like that.
If they do just need the number, test ride a new one. Look at the bottom of the frame and match the stamped number to the stickered number. That way you will know which stamped number is the serial number they need.