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  1. #1
    Part of the furniture math2p14's Avatar
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    The specialized (warranty) story...

    Hi all.

    Its nice to be back after 3weeks offline....

    First of all, as most of you know i am a big Specialized fan, but here is an interesting story....

    2001 Specialized Allu frames, limited lifetime warranty
    2002 Specialized Allu frames, 5 years limited warranty
    2003 Specialized Allu frames, limited lifetime warranty
    2004 Specialized Allu frames, 5 years limited warranty.

    ARE THEY NUTS? I am very happy with the company in general, but this warranty policy inconsistency is totally CRAP!!!!!

    Share your opinions.

    BTW, Curtiss: 5 yrs warranty including racing/bsx/jumps/DH/FR/Hucking and racing/competitive use, including headtube flaring.
    Cove: Lifetime warranty on any kind of riding FR/DH/XC/DJ , plus crash replacement policy.
    Where the skid marks stop...the tree begins....:D:D:D:D:D

  2. #2
    I drink your MILKSHAKE Raiyn's Avatar
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    In 2003 they announced a lifetime warranty on all frames retroactive to the beginning. At least I'm covered.

  3. #3
    Proud to Be Cornish! Transparent's Avatar
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    I got a 2004 hardrock... How long am i covered for? And what am i covered against?

    I also dont undersand why they waranties are different on different years... maybe u should email them


    Good to have ya back m8
    Your Soul may belong to Jesus but your ass is MINE!

    Specialized '04 Hardrock Sport Disc

  4. #4
    Part of the furniture math2p14's Avatar
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    Originally posted by Transparent
    I got a 2004 hardrock... How long am i covered for? And what am i covered against?

    I also dont undersand why they waranties are different on different years... maybe u should email them


    Good to have ya back m8
    Unfortunately you got 5yrs on manufacturing/material defects. I dont know if the 5yrs thingy works backwards on previous years models... a specialized dealer told me that the current warranty policy affects every bike , any year...
    Where the skid marks stop...the tree begins....:D:D:D:D:D

  5. #5
    I drink your MILKSHAKE Raiyn's Avatar
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    This is still the answer they give in thier FAQ
    For a period of time we went down to a 5 year warranty, but now we have decided to go back to a limited lifetime warranty on all frames. This warranty covers all older frames that were sold under the 5 year warranty change but is limited to covering the frames for manufacturer defects and is valid only for the original owner of the bicycle.
    We noted that while other companies were dropping to 5 year, 1 year and 90 day warranties that their quality was dropping as well. We want to hold on to our following and let everyone know that we want to stand behind every bike we sell
    So now what do we believe? I know both of mine are covered for life but I don't know about the new ones according to this they should be fine.

  6. #6
    Wood Licker Maelstrom's Avatar
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    My bike won't last 5 years...warranty is of no concern ...I will likely have the bighit replaced within 2 or 3 years

  7. #7
    Wood Licker Maelstrom's Avatar
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    Originally posted by Raiyn
    In 2003 they announced a lifetime warranty on all frames retroactive to the beginning. At least I'm covered.
    I had heard that too actually...hmmm

  8. #8
    Hucker Extraordinare BigHit-Maniac's Avatar
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    My bike won't last 5 years...warranty is of no concern ...I will likely have the bighit replaced within 2 or 3 years
    It's been less than a year for me, and I believe my Bighit Comp frame is cracked....


    Got Nine Inches ? Cuz I do. http://67.19.50.55/forums/images/smilies/eviltongue.gif

    AIM: MtnBikeHucker

  9. #9
    NCAA - DUAL CHAMPIONS! a2psyklnut's Avatar
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    But, from the pics you've posted here, I doubt the crack was due to "Manufacturers Defects" Abusive riding is NOT covered under the warranty! The price we pay to play!

    L8R
    "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming, "WOW, What a Ride!" - unknown
    "Your Bike Sucks" - Sky Yaeger

  10. #10
    Kev
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    Just curious how do you determine if it is manufacture defect or not? I can see if car hit obvious not or you crashed and big dent in the tube etc.. but otherwise..

  11. #11
    pnj
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    I have never thought once about asking the company to give me a replacement in all the years I've been riding. How can they? it's only metal and I can beat the and will beat the hell out of it.

    I've put a brand new pair of 140 dollar forks on and bent them the same day. it comes w/ the territory.
    4130

  12. #12
    NCAA - DUAL CHAMPIONS! a2psyklnut's Avatar
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    A mis-aligned frame would be considered a defect. A flaking powder coat paint job is a defect. A weld cracking is doubtful, a bent tube or rounded out headtube is abuse. Any corrosion or rust is lack of maintenance...etc.

    Sure it's all a judgement call and I KNOW a lot of bikes replaced under warranty should NOT have been. It's always more of a publicity issue and dependent on how hard a shop will push the supplier for a customer.

    L8R (Warrantied More Frames for customers than I should have!) My favorite was an OCLV that the guy was using for jumping! Can you say "Stupid"?
    "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming, "WOW, What a Ride!" - unknown
    "Your Bike Sucks" - Sky Yaeger

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