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  1. #1
    Senior Member Woot! Woot! diamondback_man's Avatar
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    People At Bike Shops...SO RUDE!

    Ok, so i was paying a visit to 3 seperate bike shops today. All of them, i rode my bike to. So i pull up to the first one, and the guy see's me and my bike, and i go in. First of all, i was the only one in there, and he ignored me for like, 10 mins, then as soon as someone else came in, he went and helped him right away. Then finally, i get to talk to him. And ask him about prices for new hubs, wheels, and disk brakes. And he says "oh, about 400$-500$, it doesent look like you can afford it anyways" and im like "excuse me?" and he then replies "Ok, ok, what kind of bike do you have?" i say "2003 diamondback sorrento" with that he just laughs and goes off an helps someone else. Just because im 15yr, doesent mean i should be treated like garbage. And i know my bike isen't top of the line, but it's a good bike, and i worked hard to buy it. The same thing happend to me at the other 2 bike stores. It seems if you don't have an expensive bike, they just laugh and ignore you. If you work at a bike shop, and you are mean to people who want to really get into mountain biking, then you should really get a life. I'm trying to get some parts, and they all just shrugged me off. And now, the only bike store that wasent TOO mean to me, is closing down in a week, so now im stuck dealing with @$$holes who will probably rip me off....So if you guys who own those 3 bike stores in newmarket ontario are out there, shame on you...shame on you all.
    Last edited by diamondback_man; 03-10-04 at 03:25 PM.
    "If you've been into freeriding for very long, then you are no stranger to the letters DBR. Diamondback was pioneering freeride and mountain biking and winning world titles in downhill before most people had evern heard about this type of riding."-Diamondback Ltd.

  2. #2
    Senior Member BlackDiamond's Avatar
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    It is truly too bad that you were treated like that. But you need to understand that they put up with young kids asking them all kinds of questions then not purchasing anything; not that it right to treat you like that.

    Just curious, did you actually have money to spend at that time, or were you window shopping?

  3. #3
    Senior Member Woot! Woot! diamondback_man's Avatar
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    ^ I told him right upfront, "im interested in getting some prices"
    "If you've been into freeriding for very long, then you are no stranger to the letters DBR. Diamondback was pioneering freeride and mountain biking and winning world titles in downhill before most people had evern heard about this type of riding."-Diamondback Ltd.

  4. #4
    Keepin' it real since '84
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    that sucks man.. sounds like you need to give them a heads up next time youre in there.. let them know that you have money and you can take your business elsewhere

  5. #5
    Senior Member superjoe95's Avatar
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    thats why i buy from the internet

  6. #6
    wonderer, wanderer gonesh9's Avatar
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    It's pretty common knowledge that bike shop employees are generally stuck up and rude. It's not just that you are 15, either. They consistently treat me like I've never ridden a bike before, too. There are always those few exceptions, though... you just need to search them out. I hope you find a better shop to spend your money at.

  7. #7
    Senior Member crgowo's Avatar
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    I second what superjoe95 said. Most of the times its a bit cheaper too with no tax but then shipping is added on. So it has its bad sides. But we have lbs here that has great service then one down the street that is pretty bad. Looked down at me once cause i didnt have clipless pedals. Shrug

  8. #8
    Senior Member superjoe95's Avatar
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    i live in canada and even with shipping and converting the dollar its still cheaper for me, better selection too.

  9. #9
    Senior Member vixen2yall's Avatar
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    Quote Originally Posted by BlackDiamond
    It is truly too bad that you were treated like that. But you need to understand that they put up with young kids asking them all kinds of questions then not purchasing anything; not that it right to treat you like that.

    Just curious, did you actually have money to spend at that time, or were you window shopping?
    does not matter one iota if he was window shopping or not. word of mouth gets around. he may have only been window shopping but that doesn't mean he's not saving up for a major purchase. sounds to me like he's in the market for a whole new bike build or enough of one that they should be paying attention. he tells his friends about the shaddy service and people will stop going. i know i spend alot at bike shops so most around here see me coming they make sure i have good service because if they don't i don't go back. and i HAVE pulled an ower beside before and told him how much i spend in a bike shop and that i will not be coming back because of so-n-so service. they don't like hearing that but ya come back in 6 months later and low and behold they have all new staff who wait on you hand and foot.

    cheers
    kat

  10. #10
    Work hard, Play hard forum*rider's Avatar
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    Why the heck would he blow you off? A sale is a sale right? Whether its to a 15yr old kid on a Diamond back or a professional rider on a top of the line FS.

    My uncle owns a car shop and if any of his employees behaved the way you described they'd be fired so fast they wouldn't have time to complain. Needless to say, he doesn't get any complaints about how his customers are treated.

    What are the names of the stores that treated you like crap?

  11. #11
    Senior Member BlackDiamond's Avatar
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    No, the reason I asked if he had cash so he could say: So this money is no good here and walk out.

    I would recommend posting the shop names that treated you this way.

  12. #12
    Senior Member Woot! Woot! diamondback_man's Avatar
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    Cyclepath
    SpokleMotion
    and the one that treated me worst.. Bike Sports

    All in Newmarket Ontario
    "If you've been into freeriding for very long, then you are no stranger to the letters DBR. Diamondback was pioneering freeride and mountain biking and winning world titles in downhill before most people had evern heard about this type of riding."-Diamondback Ltd.

  13. #13
    Work hard, Play hard forum*rider's Avatar
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    I would try and complain to the manager. Have him talk to the employee that treated you so badly.

    You would be surprised at how many times managers don't even realize that their employees behave so badly.

  14. #14
    The Hero IBe-MX's Avatar
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    Yah, i know what you meen. I don't have any good bike shops around me so i have no real experiance with guys selling equipment, but i do have experiance with real jerks.

  15. #15
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    Sorry, but I dont like the title of the thread. Its a very general statement, your calling me rude. Anyway, I cant believe that people at a bikeshop would treat you like they did. I would have REALLY let them have it if I got treated like that. I saw that some people in this thread are also generalizing that bikeshop employees are rude. "Thats why I only buy on the internet". Not all bikeshops are rude, but I know some can be. If you ever stopped into ours as an individual that we have never seen before, you'd be treated almost as good as the guy that has spent thousands in the store.

  16. #16
    Senior Member
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    muahahaha....wait.. didnt those guys we rode with say that they worked at one of Newmarkets shops?

    hmmm... perhaps we should find them... they seemed nice enough... even when they some me on my UBER crappy bmx

  17. #17
    Senior Member iamthetas's Avatar
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    the one man in the one bike shop i used to go to got married,had a daughter (his wife did),moved to DC and now wears a tie for a living not a bike apron.now the only help i can get at AGEES,or any other shops is whats in stock,on sale and the flavor of the month.there is a man that just opened his own shop that has great service,prices, and expertice but not a lot of inventory,hes letting the market decide what to carry besides the basics.his shop is called Pedals, Chains&Things.if you are in the richmond-chester area he is worth the trip
    for the creation was subjected to futility,not willingly , but because of Him who subjected it in hope...that he might be the firstborn among many brethren. Romans 8:20-29
    the truth may not always be popular but its always true
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  18. #18
    Senior Member Woot! Woot! diamondback_man's Avatar
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    to dopefush...^ yeah, they did...those guys were really nice that we rode with...but i dont think they're from Newmarket
    "If you've been into freeriding for very long, then you are no stranger to the letters DBR. Diamondback was pioneering freeride and mountain biking and winning world titles in downhill before most people had evern heard about this type of riding."-Diamondback Ltd.

  19. #19
    Senior Member
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    teehee.. you called me 'dopefush'...

    and i think they were.. cuz they hid that piece of a skid they were using as a jump for later use... implying that they did...but..anywho...

  20. #20
    Senior Member iamthetas's Avatar
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    Quote Originally Posted by KleinMp99
    Sorry, but I dont like the title of the thread. Its a very general statement, your calling me rude. Anyway, I cant believe that people at a bikeshop would treat you like they did. I would have REALLY let them have it if I got treated like that. I saw that some people in this thread are also generalizing that bikeshop employees are rude. "Thats why I only buy on the internet". Not all bikeshops are rude, but I know some can be. If you ever stopped into ours as an individual that we have never seen before, you'd be treated almost as good as the guy that has spent thousands in the store.
    if the shoe fits
    for the creation was subjected to futility,not willingly , but because of Him who subjected it in hope...that he might be the firstborn among many brethren. Romans 8:20-29
    the truth may not always be popular but its always true
    http://mysite.verizon.net/vzer3fnu/p...pcomingevents/

  21. #21
    2-Cyl, 1/2 HP @ 90 RPM slvoid's Avatar
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    I'm with Klein on this one, I'd hate for people to see the subject and think they're better off spending their money online.

    My girlfriend and I got our bikes from a bike shop that sold the mayor of new york his bike along with a lot of celebrities. One of the employees took the time to walk us through the product line, fitted us, offered to transfer everything off the old ones onto the new ones, took us down to the shop to walk around and everything. Everytime I go there they're friendly and supportive. Even though my bike only cost $300, never did they once walk away so they could help some wall street banker buy his $3000 bike. They even let us hold the old bike their when we rode there to get a new one.

    Find a good LBS and support them. When things start going wrong, I'm glad they're always there in real life to help me on the spot instead of sending my bike half way across the country to get fixed.

  22. #22
    mmm babaghanouj. rasheed's Avatar
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    dang. that sucks man. i woulda told the guy off.

    of all the bike shops i've been to here in toronto, the employees have all been pretty friendly and helpful.

    you guys need to move down to toronto heh.
    current ride: 2003 norco vps fluid 3.0 (custom build).



  23. #23
    NCAA - DUAL CHAMPIONS! a2psyklnut's Avatar
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    I've been on both sides of this argument. I've worked in shops off and on for close to 20 years. (crap I'm getting old!).

    I also drive my wife nuts when we travel because I MUST stop at any shop I see.

    I think there are a lot of shops that genuinely care about their customers and treat them with sincerity and respect. I've also been treated like crap when I've come in on a weekend wearing shorts a T-shirt and a ball cap. Then returned during the week wearing a shirt and tie and have had my butt kissed!

    All I can say is don't spend your money where you're not respected and find a good shop and support them with all your business and give referrals as often as you can. The better shops will stick around for years and the snob shops will come and go.

    L8R
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    "Your Bike Sucks" - Sky Yaeger

  24. #24
    ÖöÖöÖöÖöÖö Dannihilator's Avatar
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    It sounds like you chose three elitist shops, not all bikeshops are like that. Shops like that the newbies are generally ignored until they have a question, which is in my opinion not a good way to run a business. First come first serve should be proper running order in a perfect world, but sadly it is not a perfect world.
    Strike like an eagle and sacrifice the dove.
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  25. #25
    Senior Member Jim311's Avatar
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    Tell them to piss off and learn to install the parts yourself. That's what I did. I haven't spent a dime at any of those dumb LBSs unless I had to. I had enough of them treating me like crap and acting like a bunch of jerks. I don't ride a low end bike, either.
    My money pits:

    Cannondale Jekyll 500 with Avid Mechs and Sun DS2 rims with XT disc hubs.

    Cannondale F900 with SRAM XO shifters/derailler, Mavic X3.1 tubeless wheels, Avid Mechs, Race Face Next LP cranks, Time ATAC pedals, SRAM levers.

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