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Old 12-08-08, 12:17 PM   #1
Allan
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Specialized's warranty issues and questions

Hey guys,

I have a few questions regarding a warranty issue on my FSR Comp. I bought this new from the shop about 8-10 years ago. I don't have the exact date cause the invoice doesn't state it. The shop changed hands five years ago, and the new shop is claiming no records from the old shop. A crack was discovered on my seat tube so I brought it this new shop cause they needed to see it. They stated that it would be $120 to change over all the stuff to the new frame.

My questions are this...
  • Is it normal procedure to charge for swapping the parts like this?
  • Does the forks get included in this frame swap?
  • What kind of frame will I get?
  • Will I get a selection to choose from?

I've never handled a bike warranty so I'm a little green in this area.

Thanks for any and all replies.
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Old 12-08-08, 12:26 PM   #2
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I don't have specific answers to your questions but if you feel that the shop is giving you the run around I'd contact Specialized directly. I do know that I've seen at least a few instances where a frame was no longer available and a newer model was offered in its place. For a bike 8-10 years old I doubt you're going to get that same frame.

Mike
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Old 12-08-08, 12:39 PM   #3
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Had a similar situation a few years ago with a pair of Specialized shoes. Their warranty and customer service really sucked and nor Specialized or the LBS took care of the issue so at the end I had to throw the shoes to the trash and never got a Specialized product ever again.
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Old 12-08-08, 12:45 PM   #4
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Quote:
Originally Posted by Allan View Post

My questions are this...
  • Is it normal procedure to charge for swapping the parts like this?
  • Does the forks get included in this frame swap?
  • What kind of frame will I get?
  • Will I get a selection to choose from?
-yes, sounds reasonable

-no, any reason to suspect why they would be?

-whatever the big S deems an appropriate replacement.

-doubtful
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Old 12-08-08, 01:20 PM   #5
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Does Specialized have a lifetime warranty on frames?
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Old 12-08-08, 01:23 PM   #6
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They did ten years ago.
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Old 12-08-08, 01:33 PM   #7
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As mcoomer and gastro stated - - You will get sent what Specialized considers the present-day equivalent of your old frame and it will be their call.

A few years ago I bought a NIB warranty replacement from a friend that he had no use for. He'd warrantied a Ground Control FSR. Nearest equivalent by the time he had to warranty it was a Big Hit frame, so that's what was sent to him . . . many months later.
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Old 12-08-08, 01:47 PM   #8
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OK, well, IMO, if you had purchased the bike 6 months ago and had a warranty issue, I'd expect Specialized or the shop to cover the costs of moving parts between the broken frame and the new frame. 10 years ago, however, if Specialized isn't going to cover it, I don't see why the shop should. Think of it like this - if they warranty it, you're getting a brand new ride for $120.
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Old 12-08-08, 02:05 PM   #9
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The shop pretty much said that the frame is warrantied. I just was wondering since technology changes so much, if it would be a matter of safety or dynamics to put a new frame and 10 year old forks together. In regards to changing parts over, I'm just seeing if this is normal practice to charge the customer, or if it's part of the warranty. Unfortunately I don't have a warranty card from the purchase, cause one was never given to me.
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Old 12-08-08, 02:35 PM   #10
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Remember that only the FRAME is warranteed; so they will need to expend a fair amount of shop time to strip all of the parts from your old frame, clean them up and reinstall them on the new one and adjust everything. So, yes, the figure sounds fair and cannot realistically be expected to be part of the warranty process.

Be aware that there may be additional costs as they get into it: it may require a different size bottom bracket; they my find bad bearings in your headset, a derailleur may be worn out; new shift and brake cables in new lengths may need to be made up; etc. In other words, you may find yourself upgrading other parts out of necessity because of age and wear.
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Old 12-08-08, 03:02 PM   #11
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Dont forget about the possibility of not having a V mounts (assuming you are running Vs). But I still think even if you do have to drop another hundred or so in brakes its still purdy sweet.
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Old 12-08-08, 06:16 PM   #12
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You should look at the positive side. Based on your posts, it sounds like they are going to cover the frame, with any luck Specialized will send you an M4 Rockhopper frame (I should be so lucky) and your new frame will have disc mounts that your old frame doesn't have.
Good point from ca7erham about the V brake mounts. Ask the bike shop if they can assure that you'll get a frame that has those mounts.
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Old 12-08-08, 06:42 PM   #13
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Well the last email from the shop sounds promising.

Hi Alan
Just got off the phone with Specialized. they are sending out a new frame and
rear shock. They still had frames with canti mounts so your old parts should
mount over. Also they are including a new rear fox shock at no charge so your
bike will be updated. The frame and shock should arrive later this week. I will
give you a call so we can get your old
frame in here. If you have any questions
please give me a call or email me. Thanks


I'm electing to just swap the frames and put it together myself. I'll see what they give me and make a decision then to put it together or ebay the frame.

I'll post when something happens.

Thanks guys
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Old 12-08-08, 06:49 PM   #14
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Does the new frame also have disc mounts? If not, thats a good way for specialized to get rid of some old fs frames with canti mounts that nobody wants.
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Old 12-08-08, 06:56 PM   #15
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^^That was my first thought as well. If that is the case, good luck with ebay, you might get a couple bucks.

Hopefully this works out for you though, be sure to keep us posted.
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Old 12-08-08, 07:04 PM   #16
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Quote:
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Does the new frame also have disc mounts? If not, thats a good way for specialized to get rid of some old fs frames with canti mounts that nobody wants.
As far as I know, they generally don't keep any NOS back that far.
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Old 12-12-08, 10:27 AM   #17
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It want be an out off stock frame,might be 08. They still do the FSR XC with canti and disk mounts. Shop charging to swap components over is about right especially sense they changed hands in that time period. Specialized seems IMO to have a good warranty return. If you had problems I would almost think it was the shop not wanting to deal with it.

Last edited by JSellers; 12-12-08 at 10:30 AM.
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Old 12-12-08, 10:35 AM   #18
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Do yourself a favor Allan...buy a new fork while you're at it.

Just about anything on closeout would be better than a 10y.o. fork.

Jenson is blowing out some adequate stuff.


If all else fails...check out a Rockshox Tora. You can get them inexpensively online. I suspect your ride will feel rather odd with an old Judy or Indy and all new "smooth" technology in the back.

I know the Marz MX series (600-700) have good AND not so good reviews, but it has to be better than your old one...and they're only around $200 or less (I think).
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Old 12-12-08, 06:40 PM   #19
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Well I finally got my replacement frame back today. I'll try to post the pic here and I'll give a link to different size pics.

<a href="http://www.flickr.com/photos/8168607@N02/3102961829/" title="P1010110 by Ready2go_90806, on Flickr"><img src="http://farm4.static.flickr.com/3008/3102961829_4b817c9496.jpg" width="500" height="375" alt="P1010110" /></a>

and a larger pic can be found here

The shock is a Fox Float R. I believe the rep said the frame was a 2006 frame. I'm not sure about hanging 10 year old parts off this thing. I'm not crazy about spending the big bucks to justify rolling with a frame like this.

I thought the exchange was pretty fair and painless. Any feedback? What am I looking at to get this rolling and looking decent? What would something like this frame go for on eBay? If I do sell it, I have a couple of options. Sell it and use the money to buy a complete used bike. Sell it and use the money to buy a used frame and hang my used parts off of it. I do have wheels that are less than a year old. Saddle is nice too. The shifters and brakes are original.

BTW if I do keep it, I'll definitely upgrade the forks. Good call on that.
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Old 12-12-08, 06:50 PM   #20
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Wow, nice.
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Old 12-12-08, 07:02 PM   #21
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Epic! Congrats. Hang onto it and build that puppy up.
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Old 12-12-08, 07:10 PM   #22
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Just build it. You got a pretty schwizzle dizzle' yo!

Go buy a Rockshox Tora and set the floodgate light...take advantage oof that platform.

Or get one of those Marz XC 600 120mm forks for it. It'd prob handle nice with 120 up front.
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Old 12-15-08, 12:32 PM   #23
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Keep it. Upgrade it.
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Old 12-15-08, 12:47 PM   #24
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Holy crap. Spec hooked you UP
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