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  1. #1
    Senior Member yellowjeep's Avatar
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    Santa Cruz online store.

    Has anybody bought anything from their online store? Did you ever hear back from them/get the product? I realize it is a small operation but it doesn't seem like to much to ask to get an item shipped out with in 3-4 days. I placed the order 4-1 and as of today it is still pending so its not even that they haven't shipped its that they haven't got around to looking at it.

    edit: I called Friday and emailed a few times and have yet to hear back from their "sales guy".
    When in doubt, style it out.

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  2. #2
    In search of moar cowbell dminor's Avatar
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    My son ordered a Swinger 6-way out of their overstock for his Bullit a couple years back but encountered no troubles.

  3. #3
    Senior Member yellowjeep's Avatar
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    I orded a BB from their overstock as well. Do you or does he remember how long turn around was?
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  4. #4
    In search of moar cowbell dminor's Avatar
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    I'll e-mail him and ask; but I seem to recall that it was fairly timely.

    Edit = He got his shock within about a week of the order.
    Last edited by dminor; 04-06-09 at 03:04 PM.

  5. #5
    Senior Member yellowjeep's Avatar
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    Alright thanks D.
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  6. #6
    I have senior moments... bikinfool's Avatar
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    A few months ago, just about Interbike time I think it was, I tried to get one of the shocks they were blowing out and got nothing back after placing the order. I emailed, and got a somewhat delayed response (Interbike I figured) apologizing for it having been sold out and not letting me know (apparently their online store stock/out of stock system isn't so hot). I've always had good email response from SC on other issues and when I've ordered bearing kits and derailleur hangers, quick shipping of my order.
    suum quique
    Mountain bikes: Santa Cruz Hecklers (99, 02, 07), Santa Cruz Nomad, Moots YBB, Trek OCLV Pro Issue, American Breezer
    Road bikes: TST, Trek 2300 (Carbon/Alum)

  7. #7
    Senior Member yellowjeep's Avatar
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    I guess I will try to call again tomorrow and shoot them another email. Thanks
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  8. #8
    Motivation is the key... S.D.XC's Avatar
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    When in doubt, style it out.

    2009 Trek Series 3 3900
    [SIGPIC][/SIGPIC]

  9. #9
    Senior Member yellowjeep's Avatar
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    If by style you mean go for the jugular. No email response again today so it looks like this will be the one thing that holds up my build.

    In related news: I got the tires that were supposedly not ordered today.... I ordered 4. 2 for me to for my friend. 2 of the tires were presta 2 were schrader. I mounted up the 2 prestas for my friend since my rims are 152 miles away. I am hoping there are at least two prestas in the other box because there are no markings to denote the stem type on the packaging so it is luck of the draw i guess. From messing around on my friends bike though I think I am pleased with the purchase I know he is.
    The other 4 (maybe 2) will be returned shortly.
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  10. #10
    I have senior moments... bikinfool's Avatar
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    Quote Originally Posted by yellowjeep View Post
    If by style you mean go for the jugular. No email response again today so it looks like this will be the one thing that holds up my build.

    In related news: I got the tires that were supposedly not ordered today.... I ordered 4. 2 for me to for my friend. 2 of the tires were presta 2 were schrader. I mounted up the 2 prestas for my friend since my rims are 152 miles away. I am hoping there are at least two prestas in the other box because there are no markings to denote the stem type on the packaging so it is luck of the draw i guess. From messing around on my friends bike though I think I am pleased with the purchase I know he is.
    The other 4 (maybe 2) will be returned shortly.
    It's not chatting, it's email, give it a day or two.

    Tires aren't schrader or presta, wtf are you talking about? This an SC order of tubes?
    suum quique
    Mountain bikes: Santa Cruz Hecklers (99, 02, 07), Santa Cruz Nomad, Moots YBB, Trek OCLV Pro Issue, American Breezer
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  11. #11
    Senior Member yellowjeep's Avatar
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    Quote Originally Posted by bikinfool View Post
    It's not chatting, it's email, give it a day or two.
    I understand being busy trust me. But even with all the **** I have going up here with classes and enrollment and trying to find a place to live and having a paper due at midnight. I still have time to post on here check my email multiple times and call my mom and see how her day went and even get a little bit of time in on the bike.
    It has been a week since I first emailed and 5 days since I called and left a message and was told I would get a call on Monday, no call btw. It takes 45 seconds at the very most say "yes sorry its on its way" or "no sorry its out of stock" even if he has 100 emails a day to answer that is only an hour and fifteen minutes. He is the sales guy it is his job to communicate with the customers. I really don't think communication is to much to ask for.

    Quote Originally Posted by bikinfool View Post
    Tires aren't schrader or presta, wtf are you talking about? This an SC order of tubes?
    No its not an order of tubes its a Howitzer BB.
    You're 100% sure that there are no tires that come presta or schrader? You're sure you're sure? Just checking to see if you know wtf you're talking about.
    If you have seen the last thread about getting my bike done before Easter you would know a about my tire choice for this build. Well sort of. I am still keeping them a secret until the bike is done...which is to say if I ever get the BB from SC. Maybe this was a very subtle hint.


    PS this post is not meant to offend I have been writting a paper all day and am wound kinda tight atm.
    Last edited by yellowjeep; 04-08-09 at 01:28 AM.
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  12. #12
    I have senior moments... bikinfool's Avatar
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    Quote Originally Posted by yellowjeep View Post
    I understand being busy trust me. But even with all the **** I have going up here with classes and enrollment and trying to find a place to live and having a paper due at midnight. I still have time to post on here check my email multiple times and call my mom and see how her day went and even get a little bit of time in on the bike.
    It has been a week since I first emailed and 5 days since I called and left a message and was told I would get a call on Monday, no call btw. It takes 45 seconds at the very most say "yes sorry its on its way" or "no sorry its out of stock" even if he has 100 emails a day to answer that is only an hour and fifteen minutes. He is the sales guy it is his job to communicate with the customers. I really don't think communication is to much to ask for.



    No its not an order of tubes its a Howitzer BB.
    You're 100% sure that there are no tires that come presta or schrader? You're sure you're sure? Just checking to see if you know wtf you're talking about.
    If you have seen the last thread about getting my bike done before Easter you would know a about my tire choice for this build. Well sort of. I am still keeping them a secret until the bike is done...which is to say if I ever get the BB from SC. Maybe this was a very subtle hint.


    PS this post is not meant to offend I have been writting a paper all day and am wound kinda tight atm.
    In your case I can safely say you're not talking about presta or schrader tires...I've forgotten more than you've learned so far grasshopper. Haven't seen your Easter bike thread...is it a chocolate bike? Did you paint it like an egg?

    Companies do not respond to emails like you might your personal correspondence, you're much better off phoning; heck I used to get way more than 100 emails a day and bet some guys at SC get a few hundred a day. In any case I'd say your first email is waiting for someone who's not in or it's been overlooked, and I was assuming you meant another more recent email in any case. Who specifically are you directing your phone and emails to? Don't just let the operator pass you to a voice mail if you call...
    suum quique
    Mountain bikes: Santa Cruz Hecklers (99, 02, 07), Santa Cruz Nomad, Moots YBB, Trek OCLV Pro Issue, American Breezer
    Road bikes: TST, Trek 2300 (Carbon/Alum)

  13. #13
    Senior Member yellowjeep's Avatar
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    Quote Originally Posted by bikinfool View Post
    In your case I can safely say you're not talking about presta or schrader tires...
    Alright SCfanboy-san, I guess you got me. There are that no tires come presta or schader.


    If you have really forgotten more than I know then you have a really ****ty memory. Please don't insult my intelligence.
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  14. #14
    ed
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    Yeah Jeep...so I just re-read the Easter thread and am curious why you think it sheds any light on this Schrader vs. Presta "tire" confusion?

    Quote Originally Posted by yellowjeep View Post
    Maybe this was a very subtle hint.
    I'd say you're still cryptic as ever and clear as mud
    Last edited by ed; 04-08-09 at 05:38 AM.

  15. #15
    Pint-Sized Gnar Shredder Zephyr11's Avatar
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    Not trying to be a jerk, but I don't think you understand being busy. Work emails do not get responded to like personal emails...your inbox can get flooded every day, and sometimes it can take some time. Be patient, and if you honestly think your order got lost, pick up the phone and call.

    I'm a little confused what you're referring to with the tires. As long as the rim can accommodate that size tire you should be fine. Valve-type shouldn't matter. And it definitely doesn't matter with a bottom bracket either.

  16. #16
    Senior Member cjump's Avatar
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    Quote Originally Posted by bikinfool View Post
    In your case I can safely say you're not talking about presta or schrader tires...I've forgotten more than you've learned so far grasshopper.
    opps. forgot about these i assume.....
    nil volentibus arduum

  17. #17
    Senior Member yellowjeep's Avatar
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    Alright Naysayers. I hope you are all ready for some serious internet pwnage when the bike is done.

    The use of the word TIRE along with PRESTA and SCHRADER is very deliberate and it was intended to be a hint to go along with the not very helpful hints I dropped in the other thread. Somebody is getting close to figuring it out.
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  18. #18
    I have senior moments... bikinfool's Avatar
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    Thought about your thread and thought, no, he's NOT going to try tubular mountain bike tires!? But then again maybe he is...and I do have a ****ty memory, when you get as old as me it comes with the territory.

    Sorry to insult your intelligence, though, although tubular mtn tires don't sound all that smart to me
    suum quique
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  19. #19
    ed
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    Yay...love and hugs...you two make me vomit.


    WHAT ARE THE DRAWBACKS OF TUBULARS?
    There are, however, some big downsides to a tubular wheel.
    Installing tubular tires is not a three-minute operation, but
    gluing a tire onto a rim is only one step beyond converting a
    clincher wheel to tubeless. The fact that a tubular tire must be
    peeled off the rim and replaced with another tire when a
    puncture occurs is a big hassle. Patching the ultra-thin tube
    inside the tubular tire requires cutting and restitching the casing,
    and then re-gluing the base tape. Consider that the cost of
    a single tire from Andre Dugast is in the neighborhood of
    $165 and that the production Geax Saguaro tubular retails for
    $117, and the “racing-only” message becomes clear.
    The essence of mountain biking is ease of maintenance
    and self-sufficiency, which insures that the clincher rim and
    tire system will be the standard for trail riders. In the back
    country, taking a spare tire along for each anticipated flat
    seems ludicrous—and it is—but removable valves and Stan’s
    sealant can take care of most common sharp-object punctures,
    so there can be no doubt that a small percentage of
    well-moneyed mountain bikers will be riding tubulars.
    Last edited by ed; 04-08-09 at 09:44 AM.

  20. #20
    Senior Member yellowjeep's Avatar
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    Now we are getting somewhere.
    When in doubt, style it out.

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  21. #21
    I have senior moments... bikinfool's Avatar
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    Quote Originally Posted by yellowjeep View Post
    Now we are getting somewhere.

    You're a poor starving student?
    suum quique
    Mountain bikes: Santa Cruz Hecklers (99, 02, 07), Santa Cruz Nomad, Moots YBB, Trek OCLV Pro Issue, American Breezer
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  22. #22
    Senior Member yellowjeep's Avatar
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    meaning?
    I'm not using Geax tubulars MTB tires. I do run tubulars on my road bike though and I really don't see it as any more of a hassle. Glue them up throw some True Goo in them and forget about it.

    Edit. Just heard back from SC. Apparently the BB is going out today, I am still dubious though until the order status on their website says shipped and they post up a tracking number.
    Last edited by yellowjeep; 04-08-09 at 11:05 AM.
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  23. #23
    Senior Member cjump's Avatar
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    ohh! ohh! do i win anything?
    nil volentibus arduum

  24. #24
    Senior Member yellowjeep's Avatar
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    You're not quite right. Close but not quite.
    When in doubt, style it out.

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  25. #25
    In search of moar cowbell dminor's Avatar
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    Neither Schrader nor Presta . . . Nu-Tecks!




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