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  1. #1
    DEJA VU Covalent Jello's Avatar
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    Another LBS to add to the list

    Dear new LBS,

    You won't even order me some new bearings for my pedals.
    Your guy wants me to buy a cheaper new set from him instead.
    Tells me "it's mountain biking, most things don't last more than 3 years" and that it isn't worth his time to order new parts, pay for shipping, etc (which I offered).

    The freakin pedals, Easton Flatboys, have replaceable bearings for a reason and after looking intensely
    (eh ehm, assessing if this hassle was worth it) your dude gave an excuse telling me a thread was chewed when obv it was a negligible gash.

    You'd think you would want to be nice to new customers and lock them in, especially a relatively new shop.
    Why am I gonna trash $80-100 pedals just because the replaceable bearings are shot?? NO. NO!!! No. BS.

    Had you just offered to order the parts, I would have had a completely different perspective.
    Now I'll just avoid your place out of spite, because when it comes to business I'm an ******* like that.
    Even if it wasn't "worth the time," you just lost out on future sales bc you didn't help me out. Simple. Wtf, it didn't have to be this way, really!

    Sorry.
    Not.
    Last edited by Covalent Jello; 01-31-10 at 07:54 PM.

  2. #2
    Senior Member ttusomeone's Avatar
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    Sorry to hear that about your LBS. You'd think in this economy small businesses would being doing whatever they could to lock-in potential customers.

  3. #3
    ÖöÖöÖöÖöÖö Dannihilator's Avatar
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    Remove a bearing, then go to a place that sells bearings and get some.
    Strike like an eagle and sacrifice the dove.
    Words and Stuff.

  4. #4
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    http://www.vxb.com/ballbearings.html...FRD7agodPzRpsQ

    find out what size bearings they have and order them. Normally it is as easy and using a caliper. If you don't have one go down to that shop and ask to use theirs. Then go home after leaching their service and order the bearing.

  5. #5
    In search of moar cowbell dminor's Avatar
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    Do what Dan told you. Unless they are VERY specialized, there is no such thing as "bicycle bearings." Most are standard metric industrial cartridge bearings, available for about half the price of ordering through your LBS at a local industrial bearing supply. Go there.

  6. #6
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    I've had these pedals. they run on both cartrige and needle bearings. The needle bearings have probably got toasted. In my notes I found part #HK 1210 for the needle bearing. Be advised, needle bearing is also called roller bearing, wheel bearing, angular contact bearing, etc. They are a cartridge bearing but they are not sealed.

  7. #7
    DEJA VU Covalent Jello's Avatar
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    Thanks for the help, will let you all know how it goes

  8. #8
    Don't really have a bike. craigcraigcraig's Avatar
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    take a dump on their door mat.

  9. #9
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    Quote Originally Posted by craigcraigcraig View Post
    take a dump on their door mat.
    a voice of reason.

  10. #10
    "STAT" -_RebelRidin'_-'s Avatar
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    Sounds like you have my luck with LBS's
    2007 Kona Dawg
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    [SIGPIC][/SIGPIC]

  11. #11
    DEJA VU Covalent Jello's Avatar
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    Already have a personal rule to not show my face in the other bike shop, it got ugly Now this one.
    You have no idea....Sometimes I wonder if it's me, but I know it's not.

    I did manage to deal with a 3rd shop and still have a good relationship with em, completely diff state. That was nice. Then again, I bought a bike from em.
    Last edited by Covalent Jello; 02-01-10 at 11:09 AM.

  12. #12
    In search of moar cowbell dminor's Avatar
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    I have a feeling it's universal in many cities/areas. Bicycling culture is strange and begets some strange effeteness sometimes. There are 11 bike shops in the greater Spokane area (4 of which are a local 'chain') and there is only one I trust implicitly and only two others I would ever even think of doing any meaningful amount of business with. That's not a very good percentage.

    BTW, for the record, needle bearings are not the same as roller, wheel or angular contact bearings. A 'roller bearing' is larger (hence 'roller' instead of needle) and is usually housed in inner and outer races much like a ball bearing. A typical needle either only has an outer race or is caged with no inner or outer races. A 'wheel bearing' is geanerally a Timken (tapered) roller bearing. An 'angular-contact bearing' is a specific type of ball bearing that has angular-offset ways in the inner and outer races that allow the bearing to take higher axial loads than a standard ball bearing.

  13. #13
    Senior Member rumrunn6's Avatar
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    does your town have a line of bike shops with burning dumps on their doorsteps ...? then you might be a redneck ... :-)
    cycling is like baseball ~ it doesn't take much to make it interesting

  14. #14
    Fool O' crap sscyco's Avatar
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    Quote Originally Posted by dminor View Post
    I have a feeling it's universal in many cities/areas. Bicycling culture is strange and begets some strange effeteness sometimes. There are 11 bike shops in the greater Spokane area (3.5 of which are a local 'chain') and there is only one I trust implicitly and only two others I would ever even think of doing any meaningful amount of business with. That's not a very good percentage.

    BTW, for the record, needle bearings are not the same as roller, wheel or angular contact bearings. A 'roller bearing' is larger (hence 'roller' instead of needle) and is usually housed in inner and outer races much like a ball bearing. A typical needle either only has an outer race or is caged with no inner or outer races. A 'wheel bearing' is geanerally a Timken (tapered) roller bearing. An 'angular-contact bearing' is a specific type of ball bearing that has angular-offset ways in the inner and outer races that allow the bearing to take higher axial loads than a standard ball bearing.


    Fixed

  15. #15
    DEJA VU Covalent Jello's Avatar
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    Quote Originally Posted by dminor View Post
    I have a feeling it's universal in many cities/areas. Bicycling culture is strange and begets some strange effeteness sometimes. There are 11 bike shops in the greater Spokane area (4 of which are a local 'chain') and there is only one I trust implicitly and only two others I would ever even think of doing any meaningful amount of business with. That's not a very good percentage.

    BTW, for the record, needle bearings are not the same as roller, wheel or angular contact bearings. A 'roller bearing' is larger (hence 'roller' instead of needle) and is usually housed in inner and outer races much like a ball bearing. A typical needle either only has an outer race or is caged with no inner or outer races. A 'wheel bearing' is geanerally a Timken (tapered) roller bearing. An 'angular-contact bearing' is a specific type of ball bearing that has angular-offset ways in the inner and outer races that allow the bearing to take higher axial loads than a standard ball bearing.
    It's really universal of everyone. Auto mechanics, retail, gov't, computers, everything. People don't GAF/don't wanna do their job/don't care/want to pull one over on you. To the hardened customer it's really just a matter of choosing your battles.

    I called Easton and theyll get back to me with some specs. In the meantime I'll measure it later.
    From what I read on reviews these are cartridge bearings, that's all I know. Looks like a divit in the middle of each race as if balls roll on em.
    No pieces left though aside from the races, they got lost apparently and I have no idea what they were.
    Last edited by Covalent Jello; 02-01-10 at 01:15 PM.

  16. #16
    DEJA VU Covalent Jello's Avatar
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    So, called Easton on Monday asking for info on or replacement sets of bearings. Was told in 1-2 days I'd be contacted by the product manager with part info. I call today, Thursday, and they say he's out of town. They don't know when he'll be back. They said there's no one else that can take care of it. It's times like these where I almost want to sock it to them and start asking to talk to supervisors. How ****ing hard is it to order some parts or tell me what they are. ********. I think I'll pass on the fighting this time though.

  17. #17
    Senior Member rumrunn6's Avatar
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    there's a shop in Arlington that has a similar bad reputation and I had a run-in with a guy about long stem shrader valve tubes.

    anyway - hang in there - deep breaths

    can you just cut your losses and go somewhere else to resolve this issue even if it costs you more money? at least you could get this shop out of your life!
    cycling is like baseball ~ it doesn't take much to make it interesting

  18. #18
    Fourth Degree Legend junkyard's Avatar
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    Quote Originally Posted by Covalent Jello View Post
    Already have a personal rule to not show my face in the other bike shop, it got ugly Now this one.
    You have no idea....Sometimes I wonder if it's me, but I know it's not.

    I did manage to deal with a 3rd shop and still have a good relationship with em, completely diff state. That was nice. Then again, I bought a bike from em.

    I notice that you are the common denominator...
    Quote Originally Posted by dminor View Post
    The caveat with a strap-on, of course, is you will have to get creative with a couple of lock cables and an anchor point

  19. #19
    DEJA VU Covalent Jello's Avatar
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    Probably, I don't take **** and I get what I want if someone's playing with my money. If they can't cut it I'll do it myself or find someone else. Meh. But everyone gets leniancy & 2nd chances, within reason. Fighting isn't fun.
    Last edited by Covalent Jello; 02-04-10 at 11:06 AM.

  20. #20
    yak
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    Zircon Encrusted Tweezer yak's Avatar
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    If it was just an employee you were dealing with, write a letter or email to the owner. If he's legit he'll be embarassed and he'll make up for it. If not, well, then continue the default course of action.

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