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Old 01-31-10, 08:37 PM   #1
Covalent Jello
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Another LBS to add to the list

Dear new LBS,

You won't even order me some new bearings for my pedals.
Your guy wants me to buy a cheaper new set from him instead.
Tells me "it's mountain biking, most things don't last more than 3 years" and that it isn't worth his time to order new parts, pay for shipping, etc (which I offered).

The freakin pedals, Easton Flatboys, have replaceable bearings for a reason and after looking intensely
(eh ehm, assessing if this hassle was worth it) your dude gave an excuse telling me a thread was chewed when obv it was a negligible gash.

You'd think you would want to be nice to new customers and lock them in, especially a relatively new shop.
Why am I gonna trash $80-100 pedals just because the replaceable bearings are shot?? NO. NO!!! No. BS.

Had you just offered to order the parts, I would have had a completely different perspective.
Now I'll just avoid your place out of spite, because when it comes to business I'm an ******* like that.
Even if it wasn't "worth the time," you just lost out on future sales bc you didn't help me out. Simple. Wtf, it didn't have to be this way, really!

Sorry.
Not.

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Old 01-31-10, 08:46 PM   #2
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Sorry to hear that about your LBS. You'd think in this economy small businesses would being doing whatever they could to lock-in potential customers.
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Old 01-31-10, 09:00 PM   #3
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Remove a bearing, then go to a place that sells bearings and get some.
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Old 01-31-10, 11:51 PM   #4
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http://www.vxb.com/ballbearings.html...FRD7agodPzRpsQ

find out what size bearings they have and order them. Normally it is as easy and using a caliper. If you don't have one go down to that shop and ask to use theirs. Then go home after leaching their service and order the bearing.
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Old 02-01-10, 12:31 AM   #5
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Do what Dan told you. Unless they are VERY specialized, there is no such thing as "bicycle bearings." Most are standard metric industrial cartridge bearings, available for about half the price of ordering through your LBS at a local industrial bearing supply. Go there.
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Old 02-01-10, 01:34 AM   #6
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I've had these pedals. they run on both cartrige and needle bearings. The needle bearings have probably got toasted. In my notes I found part #HK 1210 for the needle bearing. Be advised, needle bearing is also called roller bearing, wheel bearing, angular contact bearing, etc. They are a cartridge bearing but they are not sealed.
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Old 02-01-10, 06:41 AM   #7
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Thanks for the help, will let you all know how it goes
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Old 02-01-10, 11:11 AM   #8
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take a dump on their door mat.
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Old 02-01-10, 11:22 AM   #9
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take a dump on their door mat.
a voice of reason.
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Old 02-01-10, 11:54 AM   #10
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Sounds like you have my luck with LBS's
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Old 02-01-10, 12:06 PM   #11
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Already have a personal rule to not show my face in the other bike shop, it got ugly Now this one.
You have no idea....Sometimes I wonder if it's me, but I know it's not.

I did manage to deal with a 3rd shop and still have a good relationship with em, completely diff state. That was nice. Then again, I bought a bike from em.

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Old 02-01-10, 12:29 PM   #12
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I have a feeling it's universal in many cities/areas. Bicycling culture is strange and begets some strange effeteness sometimes. There are 11 bike shops in the greater Spokane area (4 of which are a local 'chain') and there is only one I trust implicitly and only two others I would ever even think of doing any meaningful amount of business with. That's not a very good percentage.

BTW, for the record, needle bearings are not the same as roller, wheel or angular contact bearings. A 'roller bearing' is larger (hence 'roller' instead of needle) and is usually housed in inner and outer races much like a ball bearing. A typical needle either only has an outer race or is caged with no inner or outer races. A 'wheel bearing' is geanerally a Timken (tapered) roller bearing. An 'angular-contact bearing' is a specific type of ball bearing that has angular-offset ways in the inner and outer races that allow the bearing to take higher axial loads than a standard ball bearing.
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Old 02-01-10, 12:40 PM   #13
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does your town have a line of bike shops with burning dumps on their doorsteps ...? then you might be a redneck ... :-)
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Old 02-01-10, 01:43 PM   #14
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I have a feeling it's universal in many cities/areas. Bicycling culture is strange and begets some strange effeteness sometimes. There are 11 bike shops in the greater Spokane area (3.5 of which are a local 'chain') and there is only one I trust implicitly and only two others I would ever even think of doing any meaningful amount of business with. That's not a very good percentage.

BTW, for the record, needle bearings are not the same as roller, wheel or angular contact bearings. A 'roller bearing' is larger (hence 'roller' instead of needle) and is usually housed in inner and outer races much like a ball bearing. A typical needle either only has an outer race or is caged with no inner or outer races. A 'wheel bearing' is geanerally a Timken (tapered) roller bearing. An 'angular-contact bearing' is a specific type of ball bearing that has angular-offset ways in the inner and outer races that allow the bearing to take higher axial loads than a standard ball bearing.


Fixed
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Old 02-01-10, 01:44 PM   #15
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I have a feeling it's universal in many cities/areas. Bicycling culture is strange and begets some strange effeteness sometimes. There are 11 bike shops in the greater Spokane area (4 of which are a local 'chain') and there is only one I trust implicitly and only two others I would ever even think of doing any meaningful amount of business with. That's not a very good percentage.

BTW, for the record, needle bearings are not the same as roller, wheel or angular contact bearings. A 'roller bearing' is larger (hence 'roller' instead of needle) and is usually housed in inner and outer races much like a ball bearing. A typical needle either only has an outer race or is caged with no inner or outer races. A 'wheel bearing' is geanerally a Timken (tapered) roller bearing. An 'angular-contact bearing' is a specific type of ball bearing that has angular-offset ways in the inner and outer races that allow the bearing to take higher axial loads than a standard ball bearing.
It's really universal of everyone. Auto mechanics, retail, gov't, computers, everything. People don't GAF/don't wanna do their job/don't care/want to pull one over on you. To the hardened customer it's really just a matter of choosing your battles.

I called Easton and theyll get back to me with some specs. In the meantime I'll measure it later.
From what I read on reviews these are cartridge bearings, that's all I know. Looks like a divit in the middle of each race as if balls roll on em.
No pieces left though aside from the races, they got lost apparently and I have no idea what they were.

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Old 02-04-10, 09:37 AM   #16
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So, called Easton on Monday asking for info on or replacement sets of bearings. Was told in 1-2 days I'd be contacted by the product manager with part info. I call today, Thursday, and they say he's out of town. They don't know when he'll be back. They said there's no one else that can take care of it. It's times like these where I almost want to sock it to them and start asking to talk to supervisors. How ****ing hard is it to order some parts or tell me what they are. ********. I think I'll pass on the fighting this time though.
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Old 02-04-10, 10:00 AM   #17
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there's a shop in Arlington that has a similar bad reputation and I had a run-in with a guy about long stem shrader valve tubes.

anyway - hang in there - deep breaths

can you just cut your losses and go somewhere else to resolve this issue even if it costs you more money? at least you could get this shop out of your life!
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Old 02-04-10, 11:31 AM   #18
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Already have a personal rule to not show my face in the other bike shop, it got ugly Now this one.
You have no idea....Sometimes I wonder if it's me, but I know it's not.

I did manage to deal with a 3rd shop and still have a good relationship with em, completely diff state. That was nice. Then again, I bought a bike from em.

I notice that you are the common denominator...
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Old 02-04-10, 12:02 PM   #19
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Probably, I don't take **** and I get what I want if someone's playing with my money. If they can't cut it I'll do it myself or find someone else. Meh. But everyone gets leniancy & 2nd chances, within reason. Fighting isn't fun.

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Old 02-04-10, 07:01 PM   #20
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If it was just an employee you were dealing with, write a letter or email to the owner. If he's legit he'll be embarassed and he'll make up for it. If not, well, then continue the default course of action.
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