Advertise on Bikeforums.net



User Tag List

Results 1 to 12 of 12
  1. #1
    Junior Member fernanc2's Avatar
    Join Date
    Jul 2004
    Posts
    10
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    PerformanceBike.com S_cks!!!!!

    Sorry for the rant but I just can't deal with bad companies.

    I order a frame adapter for my bike rack a week ago. They can't tell me if it shipped or when it will ship. I tried to cancel the order they won't let me do that. They can't contact the shipping to find out what the deal is. The only answer is they will leave a note for thier supervisor and he will call me back. But of course he is not in today. I left a note yesterday, another today. I am going on vacation in a week and half and I need that part. Ahhhhhhhhhh...h.h.h.h.h.h..h.h.h.

    Ok I thought that would make me feel better. Not.

  2. #2
    Senior Member
    Join Date
    May 2002
    Location
    Lakewood, Colorado
    My Bikes
    Aegis Swift, Titus Racer x
    Posts
    500
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    What's going on with Performance? For once in my life they had Continental 650c tires at 60% off. I've never had a deal like that on 650's so I ordered them on Aug. 4. Last week they had not been delivered so I called. Same run around "They haven't been shipped, don't know when they'll be shipped, etc."

    Anyway, to add to the frustration, the tires came today. The order said (2) 650cx23 Continental GP 3000's but I received 1- 650x23 and 1-700x20. What good does that do me?

    I did call and they are overnight shipping the correct size. The sidewalls are different colors, the box distinctly states the size. So what's their problem?

    Anyone can make mistakes I guess and I hope this makes you feel better.

    Kathi

  3. #3
    ÖöÖöÖöÖöÖö Dannihilator's Avatar
    Join Date
    Oct 2002
    Location
    Annandale, NJ.
    My Bikes
    2014 Surly Steamroller, 1977 Puch Pathfinder
    Posts
    18,860
    Mentioned
    21 Post(s)
    Tagged
    1 Thread(s)
    Seems to be the trend with performance lately. They have been innaccurate.
    Strike like an eagle and sacrifice the dove.
    Words and Stuff.

  4. #4
    I drink your MILKSHAKE Raiyn's Avatar
    Join Date
    Jul 2002
    Location
    St. Petersburg, FL
    My Bikes
    2003 Specialized Rockhopper FSR Comp, 1999 Specialized Hardrock Comp FS, 1971 Schwinn Varsity
    Posts
    15,071
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    I've never had a problem with them in the past or recently.

  5. #5
    Nothing here to see!!!!!! flyingscotsman's Avatar
    Join Date
    Aug 2004
    Location
    Charlotte
    Posts
    487
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    They are really garbage, charged the credit card still not shipped, will not be using again

  6. #6
    Senior Member phinney's Avatar
    Join Date
    Aug 2004
    Location
    West Michigan
    My Bikes
    Schwinn Rocket 88, Schwinn Fastback, Cannondale Road Tandem, GT Timberline rigid steel mtb
    Posts
    748
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    fernanc2, racks are cheap, go buy a new rack at your LBS and enjoy your vacation. Cancel the order or refuse delivery on the part from Performance.

    lovemyswift, Performance overnight shipping because they made a mistake impresses me.

  7. #7
    Ride the Road Daily Commute's Avatar
    Join Date
    Jan 2004
    Location
    Columbus, Ohio
    My Bikes
    Surly Cross-Check; hard tail MTB
    Posts
    4,059
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    This seems to be a case of you-get-what-you-pay-for. Performance is sometimes cheaper than LBS, but there is an increased hassle factor. You have to decide if it's worth the it.

    I made my first PerfomanceBike order last week. They say they shipped 3 days ago . We'll see if it arrives OK. My complaint is that they charged the credit card when they received the order, which was 5 days before they shipped. A company that can't always complete orders should not charge for something until it is in a box on the way to the customer.

    But remember, nothing's perfect, even your LBS. If your LBS doesn't have something in stock, they have to order it. And there can be delays in that process, too. I had one LBS sit on an important order for a few days before submitting it (not a huge deal, but annoying). Another LBS ordered the wrong size. Then ordered the right size. When the right size came in, they put it on the floor and sold it. They finally ordered the right size again, which I received about 6 weeks after my order.

    One key lesson: If it's a relatively inexpensive but necessary part, get extras. I keep extra cables, brake pads and tubes. When my PerformanceBike order comes in, I'll have an extra chain (I go through one about every six months). I'm thinking about getting an extra tire. If you keep a few key parts at home, shipping delays are less likely to keep you off the road. Your orders will just be to replenish your backup supplies.

  8. #8
    Senior Member MudPie's Avatar
    Join Date
    May 2004
    Location
    Southern California
    Posts
    1,874
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Performance is becoming a behemoth in the bicycle mail order industry. Performance, Nashbar, and Supergo are essentially the same company.

    There are plenty of reputalble online dealers with great prices and great customer service - I haven't bought from Performance/Nashbar in years.

  9. #9
    DocRay
    Guest
    Quote Originally Posted by MudPie
    Performance is becoming a behemoth in the bicycle mail order industry. Performance, Nashbar, and Supergo are essentially the same company.
    .
    That would explain why my Nashbar order was never shipped or even responded to. Their website ordering is a waste of time, they are always out of stock. F'em...back to LBS.

  10. #10
    Senior Member MudPie's Avatar
    Join Date
    May 2004
    Location
    Southern California
    Posts
    1,874
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Isn't it a bit ironic that Performance shows up as a "sponsored link" of this thread?

  11. #11
    DEADBEEF khuon's Avatar
    Join Date
    Aug 2002
    Location
    Catching his breath alongside a road near Seattle, WA USA
    My Bikes
    1999 K2 OzM, 2001 Aegis Aro Svelte
    Posts
    12,155
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    As I've related in other threads, I've always had poor experiences with Performance. However, I've had pretty good experiences with JensonUSA. Granted, JensonUSA doesn't have quite the supposed selection that Performance claims to have but if Performance can't live up to their delivery responsibilities then what's the difference? FWIW, the selection in Performance's stores are no better or worse than any other LBS.
    1999 K2 OzM 2001 Aegis Aro Svelte OCP Club Member
    "Be liberal in what you accept, and conservative in what you send." -- Jon Postel, RFC1122

  12. #12
    Member
    Join Date
    Aug 2004
    Posts
    47
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    FWIW- I think the bike industry as a whole is behind the standards of most other retailers (both web and local bricks & mortar stores). That said, I've done OK with Performance. Whenever an order has not gone perfectly, every resolution has been in my favor. For example, when shipping on my last order was delayed ( by 2 or 3 days), they shipped it overnight at no extra charge. I continue to use Performance without reservation. Their prices are competitive and their selection is better than most.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •