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Old 12-15-10, 08:19 PM   #1
johnMATX
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Buyer beware Gary Fisher and Trek now!!!!

I never thought I would see the day. My last Gary Fisher, a 2008 X-Cal ( purchased late 09 )with a total of 245 miles on it developed a crack in a weld where the top tube meets the seat tube. Took it into my dealer and just got word. GF / Trek agrees it is a quality issue so they will warranty the bike under the "Lifetime Warranty" sorta, they do not have a 08 or 09 frame (so they say) so I get 25% off a new bike....at list I might add. They said that is the best they can do. In this case, I get to spent $1200 with GF / Trek for a new bike, when all I want is a new frame. I guess if this one breaks, they will give me another 25% off. Thats just wrong. I can take the same $1200 and get a nice custom frame built, switch my stuff over ( most of which has been upgraded anyway) and have a much better bike. I guess that just me, but that is far from the "lifetime replacement" they advertise. Just be ware, if you buy a Trek and GF and it breaks don't expect them to fix it for no cost like they used to, even if it is bad workmanship.
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Old 12-15-10, 08:41 PM   #2
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Bummer. When I first joined the forum in March, there was a guy with a nicer Fisher FS bike & he had a similar problem, but it was still just Gary Fisher back then & they gave him a frame worth several hundred dollars more & I think even swapped his components over for him. I guess that's to be expected when a small branch gets sucked into it's massive corporation. Still seems like they would honor the warranties of the people who bought their bikes as Gary Fisher.
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Old 12-15-10, 09:03 PM   #3
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It might be worth it to contact another GF dealer and see if they give you the same story.
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Old 12-15-10, 09:26 PM   #4
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It might be worth it to contact another GF dealer and see if they give you the same story.
Thanks!
I may, from what I understand this came from the Trek / GF warranty rep. and since they now have my SN on this bike, I am sure they will try to stay with the same story Fisher and Trek both hide behind the dealers and email, I tried to get a number for customer service or a DM but had no luck. I am not convinced Bicycle Sport Shop here in Austin did all they could, they thought the 25% discount was "Great news" and seem shocked that I was not willing jump on it. If this is how they treat there customers, why would I want to spend another dime with them. They didn't seem to get it. I told them I would like the offer in writing when I pick my bike up tomorrow.

The most I can do is spread the word and hope that no one else get screwed over. There are a lot of cool MTB makers here in ATX so I may just put that money down on a custom frame and swap the stuff over
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Old 12-15-10, 09:40 PM   #5
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tell them that you don't want 25% off. what the heck is 25% off when all you need is a frame? tell them that you want it fixed or replace for free.
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Old 12-15-10, 09:50 PM   #6
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Hey Mike! Go see Mark at University Cyclery and tell him I sent you. He is off on Thursdays but should be there on Friday.
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Old 12-15-10, 09:52 PM   #7
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tell them that you don't want 25% off. what the heck is 25% off when all you need is a frame? tell them that you want it fixed or replace for free.
Thanks CW
I did and they said they don't have any frames for warranty. ( not sure what that means ) That was the offer I could take it or leave it. Its sad, at one time GF was tops in standing behind there stuff. Lesson learned . I guess Trek figures they have Lance behind them, thats all they need.
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Old 12-15-10, 09:57 PM   #8
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That's the trek/fisher warranty program for ya.
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Old 12-15-10, 10:22 PM   #9
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Well I don't know what your opinion is on this, but their number is 512-345-7460 and I'd sure like to call them and tell them how I feel about it. If the OP is koo widdit, of course. I'd hate to ruin the 25 percent discount that you were promised, but if they get 50 phone calls from all over the US stating how obscene this is...they may get a better deal cooked up.


I hate seeing people get scrood by companies that give a warranty and don't honor it. BS man.

Heck...I'll start an Austin TX Craigslist ad in the bike section explaining it. Pink bike, regional forums, regional sub-forums of MTBR.

Let it fester a bit and then send links to all the bad press back to the owner of the crapshop.

Last edited by ed; 12-15-10 at 10:26 PM.
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Old 12-15-10, 11:12 PM   #10
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OUCH!! My 2009 Jamis Trail-X 3.0 trailbike got a "hairline" crack just above the brace weld on the seat tube, Jamis not only replaced the frame w/o any problems, they sent me a "Durango 3.0" frame to replace it, very nice upgrade! Hope you can get something better out of GF/Trek than their orginal offer!
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Old 12-15-10, 11:50 PM   #11
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Feel free to give us the email of the local Trek/Fisher guy "dealing" with your issue. I know I would be happy to send them an email, and I'd bet others would too.
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Old 12-16-10, 05:48 AM   #12
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Well I don't know what your opinion is on this, but their number is 512-345-7460 and I'd sure like to call them and tell them how I feel about it. If the OP is koo widdit, of course. I'd hate to ruin the 25 percent discount that you were promised, but if they get 50 phone calls from all over the US stating how obscene this is...they may get a better deal cooked up.


I hate seeing people get scrood by companies that give a warranty and don't honor it. BS man.

Heck...I'll start an Austin TX Craigslist ad in the bike section explaining it. Pink bike, regional forums, regional sub-forums of MTBR.

Let it fester a bit and then send links to all the bad press back to the owner of the crapshop.
WOW, thanks for the support everyone, I figure blogging it out is the best I can do to make sure no one else knowingly gets screwed over by these guys and make sure people know what they are getting when they purchasing one of these products. Any dealer who sells GF/Trek should be ashamed. The LBS guys are always bad mouthing the Big Box guys like Performance Bike, one thing about it, they have a 100% satisfaction guarantee and at least they stand behind it.

If the shop gives me the name and # of the GF/Trek rep I will post, they initially did not want to give it to me. I am going to pick up my bike today and see if I can get anymore information. As I said Buyer Beware!!!!!!! This aint the old Gary Fisher we used to know for sure!
Peace!
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Old 12-16-10, 06:01 AM   #13
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For that offer, I would've countered with:

How about I find a local welder to repair it and it gets fixed that way under warranty and they throw in a bottle of touch up paint ?

A local welder might put a bigger, scabby looking weld on the location that is cracked & in need of repair, might be uglier than the original, but at least it'll be a solid frame again.

Nice looking bike btw:

http://fisherbikes.com/images/fisher...x1200/xcal.jpg
http://fisherbikes.com/bike/archivemodel/396

Similarly, I bought a hi-ten bike, the welds were pretty sloppy, but it was a $ 250 bike and is solid. I used a file to clean up & dress a weld that had a sharper edge than I felt good about. After smoothing it, I bought a vial of touch up paint from the local Discount auto and brushed enough on to protect it. Looks fine and matches (basic gloss black). What color is your bike ?
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Old 12-16-10, 07:20 AM   #14
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Add to that Marin: I bought a Marin with maybe 50 percent of the spokes kinda adjuted, the wheel essentially flew apart. Marin denied it, i blasted them on the internet. they replaced it with another afu wheel. Never again!!!
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Old 12-16-10, 07:33 AM   #15
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Once again, some 'suit' is on a golf course congratulating himself on how much money he saved the company by cheapening up the product and saving the company money. I was considering a GF/Trek purchase this spring but their products are now off the list. I hope this m'f'r has plenty of time to work on his chip shot.
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Old 12-16-10, 08:28 AM   #16
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For that offer, I would've countered with:

How about I find a local welder to repair it and it gets fixed that way under warranty and they throw in a bottle of touch up paint ?

A local welder might put a bigger, scabby looking weld on the location that is cracked & in need of repair, might be uglier than the original, but at least it'll be a solid frame again.

Nice looking bike btw:

http://fisherbikes.com/images/fisher...x1200/xcal.jpg
http://fisherbikes.com/bike/archivemodel/396

Similarly, I bought a hi-ten bike, the welds were pretty sloppy, but it was a $ 250 bike and is solid. I used a file to clean up & dress a weld that had a sharper edge than I felt good about. After smoothing it, I bought a vial of touch up paint from the local Discount auto and brushed enough on to protect it. Looks fine and matches (basic gloss black). What color is your bike ?
Its the same color as the pict. I have a the tools and know how to fix it myself, but I am not sure I will ever trust the bike. The more I think about it, I am not sure at this point I want another POS GF or Trek. If it breaks I will just have to go thru all this again. I think I will just buy a frame from reputable company and that way I will have my 29er up and going for the week I have off between Xmas and new year so I can ride as planned. I am afraid I will spend 3 week jacking with this only to be in the same spot.
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Old 12-16-10, 12:36 PM   #17
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push harder for a frame replacement - use words like "make me whole" that is lawyer and contract speak. get the new frame and dump it on ebay recoup some money toward your new frame plan.
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Old 12-16-10, 12:47 PM   #18
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Many (MANY) years ago I had a fork bend on my Trek mountain bike. We're talking one of the early models, early 80s timeframe. Anyway, we contacted Trek and they wanted us to send in the frame and fork to verify. About 4 days later we had a new frame and fork at the dealer to put everything back together. (They didn't have the same color frames as it was a new model year, and the fork wouldn't have matched the frame so they sent us both new.) I was impressed, and that's why Trek grew to be big... they took care of their customers. Now, after the GF fiasco and how they treated their GF dealers (who weren't Trek dealers) and other issues, I wouldn't buy a Trek, or any Trek brand again.

Good luck, and push them to get a frame and fork for you as if memory serves that's what they promise you on the life-time frame warranty.
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Old 12-16-10, 01:26 PM   #19
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What they offered is completely unacceptable in the context of the published lifetime frame warranty. There are no gray areas in this and no wiggle room for them; they have to make good on this. That they do not have a NOS frame is immaterial - - they have new frames that or comparable that they can send. That is standard procedure with other brands. You need to be forceful and if your shop won't press it for you with the regional rep, find another shop that will.
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Old 12-16-10, 01:53 PM   #20
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You should get in contact with Trek directly. I found a # for them on the internet, 800-879-8735. It sounds to me like the shop in question is trying to pull a fast one and sell a bike. Scuba shop owner I used to work for pulled that kind of scam all the time, told a customer something was out of warranty and then sold them a new product, warrantied the one they wanted us to throw away and then sold the new one that was sent as a replacement.
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Old 12-16-10, 02:28 PM   #21
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Its the same color as the pict. I have a the tools and know how to fix it myself, but I am not sure I will ever trust the bike. The more I think about it, I am not sure at this point I want another POS GF or Trek. If it breaks I will just have to go thru all this again. I think I will just buy a frame from reputable company and that way I will have my 29er up and going for the week I have off between Xmas and new year so I can ride as planned. I am afraid I will spend 3 week jacking with this only to be in the same spot.
Ummm, your talking about a weld that cracked, not the actual aluminum tubing itself ? So the frame still has it's integrity, the weld failed, not the tubing. Is it on the top side where the flared form meets the seat tube, the bottom or either side ? Can you provide a pic of the location and the actual crack ? I once had an aluminum intake manifold that developed a leak where the antifreeze ported thru it. The hole was actually located on the flat bottom plate. Took it down to the local welder and he heliarced the hole shut and I drove that car for a couple of years with the same manifold, even sold it to a woman and she drove it a couple of years after that. I don't think you have any more than an hour or so of effort, which includes picking out a local welder, calling them and taking it over and getting back home with it ? I bet the LBS & GF people jump at the counter offer.
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Old 12-16-10, 02:40 PM   #22
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Scuba shop owner I used to work for pulled that kind of scam all the time, told a customer something was out of warranty and then sold them a new product, warrantied the one they wanted us to throw away and then sold the new one that was sent as a replacement.
Wow. I hope you have made this public information. Maybe called the Better Business Bureau or whatever you do about this kind of shady stuff. That's such a crooked unacceptable thing to do.
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Old 12-16-10, 03:21 PM   #23
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I like what Doug said. Coming from a family of lawyers, I learned quickly that if you're forceful & articulate with your argument, you'll generally get what you want. Especially if all you want is what you deserve. Tell them that if they don't honor your warranty, you will move high up the food chain until you get the service you paid for. When someone comes into my store (it will stay unnamed, but it's around a 5,000 store chain) & threatens to contact my DM, that's when I start compromising (& more often then not, caving in).
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Old 12-16-10, 03:39 PM   #24
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Thanks for all the support and suggestion, the bike shop was much more cooperative after I asked for the denial in writing which after reading was obviously from GF / Trek I did get the names, phone numbers and emails of a couple of folks in the warranty department and a supposed DM. Its really hard to press via email and voice mail. So far my requests have been unanswered. They have a pretty sweet gig if you think about it, they hide behind the dealers and let them take all the heat. Off the record I was told this fracture was very common on this yr bike and they actually made some structural changes in the newer models. Soon as I manage to contact GF/ Trek I will let you know.
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Old 12-16-10, 03:47 PM   #25
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complete BS
if they do not have a 08 or 09 frame, they should give you a 10
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