Yes, that's what I said...the punk kid manager told me that they would no longer sell bikes to me (or lay them away) because I had cancelled a lay-away in their store (and another store in town) and I had brought a bike back for refund!!! Not only that, but the manner in which he did it was TOTALLY HUMILIATING...ranting and screaming in front of the cashier and a line of customers as I was trying to put a MTB on lay-away for my son for Christmas.
Finally I told him I had heard enough and that I was never going to buy another item from that store and to not say another word to further demean me in front of others in public.
I did return a comfort bike earlier this summer...the fork was messed up badly...and got a refund. Evidently it was put together incorrectly in the factory...that is, minus the bearings in the headset. Totally acceptable, right? Duh. They probably set it back out on the floor for sale, unrepaired I'm sure, even though I pointed out to the teenage cashier the inherent dangers in riding this bike.
I also cancelled a lay-away there within the last year or so for myself...found another bike. Cancelled one at another store after my son decided he did not want that particular bike and would look around. Think this was last winter time frame.
Normally I only patronize local bike shops, but these purchases were of decent bikes (Diamondbacks) and were at sale prices that were very good bargains. Since there are so few small sizes, I laid them away to ensure that I would get the right size. Seems reasonable to me. I didn't just NOT pay the ticket, I actually went in and cancelled so that other customers could see the bikes.
What I experienced is that Dick's treats it's customers like crap, evidently. And evidently they are somehow monitoring your purchases, returns, lay-aways, etc. I tried to contact the corporate office through their website to complain about this manager's behavior and their policy of discrimination toward a long-time customer, who has spent 100s (more like a few thou) there, but no one ever responded. Not surprizing, since in the stores you're lucky if you can even get minimal customer service except at the check-out.
Just a word of warning and a rant...though I surely don't feel any personal loss over all of this, it just is mind-boggling that these places treat customers like they do and get away with it. No wonder they are losing money...they've lost mine!