OK now don't ask me why I bought a new bike - that's a whole other issue. I really need to buy a new car instead but buying a bike is just so much more enjoyable. I wish I could find someone to help me with a car like Michael at Speedgoat helped me with the bike.
I knew exactly the bike I wanted - 2012 Santa Cruz Juliana in Light blue, adding a Chris King headset in Black. It's really hard to find Santa Cruz's in shops here in California and what I found (and had to be ordered anyway) was so overpriced, the bike was out of the question. My friend suggested Speedgoat.com. He has bought a number of bikes, just having bought a new Moots from them recently.
OK so I decided to try Speedgoat. The price listed was what was suggested by the manufacturer (and $600 less than in the shops here) so that was a good start but I had lots of questions so I decided to write "sales support". I figured no one would respond but boy was I surprised. I got an immediate response back from "Michael". Poor thing; over the course of a week I have written him every day with questions and issues. He has always promptly and politely responded to my inquiries. Eventually we got all the issues worked out and questions answered and I just finished ordering the bike.
The service provided was great. I have many friends who use and like Speedgoat and don't hesitate to order "big ticket" items online. Of course, it helps to know what you want and that you are comfortable without having to physically see the bike in person.
But I think Michael deserves some praise. All too often good customer service (especially on the internet) is lacking.
Boy can't wait to get my bike. She is going to be beautiful!!!!