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View Poll Results: should ibex be responsible?
Yes 8 36.36%
No 14 63.64%
Voters: 22. You may not vote on this poll

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Old 04-11-05, 08:30 AM   #1
Daoooo
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should ibex be responsible?

Purchased a Apogee LX 04 from ibexbikes 2 months ago. While riding uphill last week, one of the link in the chain came loose and latch onto the rear derailleur. Broke the derailleur, chain and the hanger. ibex agreed to replace the chain and the hanger, but refuse to replace the derailleur.

Ibex advertise 3 months warranty for all components. should ibex be responsible for not properly assemble the chain? the chain should last forever. I clean and wax it every week. The part is shimano XT M760. I know Shimano will not replace it.

Just want to add it's a very nice bike. Want to hear opinions from the community.
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Old 04-11-05, 08:39 AM   #2
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Tough one.

The chain sounds like it came apart indicating an improperly assemble link and thus a warranty issue. Problem being, it's two months old. I would think it would have come apart sooner.

I feel your pain, but I think you should be happy with the new chain and hanger.

I've heard a lot of JRA stories and most legitimate ones occur within the first couple rides. I'm NOT saying you're lying. I completly believe you. The problem is, you have no proof. IBEX will state they don't know if you abused anything, and have no idea if you crashed....etc.

I've been riding for 20 years plus and during a sprint, I mis-shifted and twisted a link in my brand new chain (Third ride). Luckily it just caused a stiff link, but it was definately USER ERROR on my part.

I'd be happy IBEX is basically splitting the cost with you. Plus, you really only need one new link and have a spare chain.
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Old 04-11-05, 09:35 AM   #3
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I am still a bit unclear as to the what exactly happened. You say your chain "latched onto your derailleur." Can you be more specific? Based on your non descript account of what happened EXACTLY then i have to side with IBEX.

You have to keep in mind that there is very high potential for people to seek compensation for items under warranty when the terms of the warranty are not met. There warranty seems to be a bit unspecific as well. It says IBEX will cover ALL COMPONENTS for 90 days and that the manufacturer warranties may cover you for up to 2 years.

If you could make a better case for what actually happened and why the rear derailleur is ruined than I would side with you. Right now, for all i know, it is not covered under warranty.
From IBEX...
Quote:
Bicycle Warranty Info
IBEX bicycles frames are warranted to be free from manufacturer defects for the life of the frame to the original owner subject to terms and conditions found in our official warranty statement at Warranty - Terms and Conditions.

All components are subject to warranty provided by the original manufacturer. These warrants may range from 30-days to 2-years from date of purchase by original owner. All components will be covered by IBEX Bicycles for 90-days from date of original purchase.

We endeavor to tune derailleurs and brakes at the factory before packing, however cables do stretch during break-in and can even begin to stretch in the box. Derailleur and brake settings as well as headset tension settings cannot be guarnteed. While we will be happy to supply tuning instructions, we do not guarantee state-of-tune and we do not cover labor costs for any tuning procedures.

Satisfaction Guarantee

We offer a 30-day 100% satisfaction guarantee for all IBEX bikes bought directly from IBEX bicycle manufacturer. If, for any reason, you are not happy with your purchase you may return it within 30-days subject to Satisfaction Guarantee - Terms and Conditions.
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Old 04-11-05, 09:54 AM   #4
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Quote:
Originally Posted by Daoooo
Purchased a Apogee LX 04 from ibexbikes 2 months ago.
Unless it is clearly the result of abuse, anything that new should be covered, no questions asked. Considering what you paid for the bike, a rear derailleur is a small cost to ensure a happy customer. What is the cost for an XT derailleur anyway? I suspect it is less than $40.
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Old 04-11-05, 11:27 AM   #5
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don't get me wrong. I love ibex and i think they offer good component for a great price. I just brought another mountain bike(ignition2) as a back up bike. the reason i'm posting is trying to figure out what to expect from manufacturer's warranty.

here's a pic and you can see one of the chain link is messup up.


when i was pedalling uphill, my back wheel suddently stopped. derailleur is bend upward and one of the chain link is caught in the derailleur. luckily the derailleur hanger kept the frame from being damaged.
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Old 04-11-05, 12:04 PM   #6
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It never hurts to try. Take it in and see if they'll replace it.

What you said about the chain however, is incorrect; chains are not meant "to last forever." Depending upon the types of stresses that you put on them, the way you ride your bike, the amount of grime present in the chain and the chainring selection you use there is a very good chance that your actions actually caused the chain to break which would have absolutely nothing to do with either the shop or the manufacturer.

Like I said, try to get them to replace the now defective parts but I wouldn't go in there blaming anyone; more likely than not the chain-break issue is on you.
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Old 04-11-05, 12:36 PM   #7
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we already compromise and they are willing to replace hanger and the chain. this is just for my future reference on what to expect from the manufacturer. after what happened i might go with stronger chains.

they use KMC Z9000 Super Narrow

anyone can suggest better chain? much appreciated.
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Old 04-11-05, 12:39 PM   #8
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SRAM PC-990 or PC-970. IMO, the PC-99 is for racing only and is too fragile. FORGET THE HOLLOW PIN version.
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Old 04-11-05, 12:40 PM   #9
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SRAM PC-89 or 99 (one is mountain, one is road, I can't remember which is which) is the best chain money can buy. They're super strong, lightweight and they have the Powerlink system which is absolutely the way to go. I managed to shatter two Shimano chains before going to the SRAMs about three years ago and (knock on wood) I haven't had a single chain problem since.

Granted, my riding's become more refined (i.e. I'm less abusive to my chains) but, nonetheless, they've still been bullet-proof to this point so I'm hooked for life.
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Old 04-11-05, 07:08 PM   #10
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Depending on your level of dissatisfaction, you could up the ante a little and send him a link to this thread. I forget the guy's name but he pretty much does all of the phone answering etc. and also may be the owner. At least it used to be that way.

Considering they are an online bike retailer, it may be in his interest to have positive stories floating around the web. Bike forums comes up frequently when googled and this Ibex story could land in the laps of many potential customers. I bet he wouldn't want that.
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Old 04-12-05, 12:18 AM   #11
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i guess i am kind of dissatisfied. at first they denied all responsibility, quoting it's a mountain bike and it gets hit by tree branches, rocks and they cannot assume it's a manufacturer's defect. so basically they made the assumption it's my fault. i was furious at that point. after i explained the situation further, ibex agrees to replace the chain and the hanger. i'm not happy with the final verdict, but ibex's politeness made it easier.

so far all the people i talk to in real life agrees all the parts should be covered. why offer 3 months all component warranty if your not going to honor it?

take a car under warranty for example. component A failed and causing damage to component B. the manufacturer only agree to fix A but not B. is that fair?

maybe i am spoiled, and i should expect less from bike's warranty?
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Old 04-12-05, 12:40 AM   #12
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Another chain you might want to try out is the Wippermann Connex 908. It's slightly pricier than the SRAM PC-970 but cheaper than the 990. It's fully nickel-plated like the 990. The 904 chain compares to the PC-970 and is about the same price.
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Old 04-14-05, 03:28 AM   #13
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Ibex did their job very well by changing the chain and hanger. It is quite a difficult issue for the derailleur since it is difficult to pin-point why the chain broke, therefore how to decide who pay for the broken parts. By logic, we should assume that the warranty replace all the broken parts or nothing, not half of it.
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