Bicycle Warranty Info
IBEX bicycles frames are warranted to be free from manufacturer defects for the life of the frame to the original owner subject to terms and conditions found in our official warranty statement at Warranty - Terms and Conditions.
All components are subject to warranty provided by the original manufacturer. These warrants may range from 30-days to 2-years from date of purchase by original owner. All components will be covered by IBEX Bicycles for 90-days from date of original purchase.
We endeavor to tune derailleurs and brakes at the factory before packing, however cables do stretch during break-in and can even begin to stretch in the box. Derailleur and brake settings as well as headset tension settings cannot be guarnteed. While we will be happy to supply tuning instructions, we do not guarantee state-of-tune and we do not cover labor costs for any tuning procedures.
We offer a 30-day 100% satisfaction guarantee for all IBEX bikes bought directly from IBEX bicycle manufacturer. If, for any reason, you are not happy with your purchase you may return it within 30-days subject to Satisfaction Guarantee - Terms and Conditions.