Originally Posted by theextremist04
Trek Bike Store of KC and BikeSource are good... Avoid the Bike America at 95th and Nall- it's bad.
Originally Posted by Bontrager
Completely opposite experience.
The Trek Bike store would NOT sell us a Trek 1000 because...
I am familiar with both and both have their pros and cons, but Trek Store comes out ahead overall.
New bike purchase: You'll get the same discount off MSRP at both. Perhaps because they both know I am not just price shopping there is no hassle of bringing in quotes from the other to get it. Last time I bought there, The Trek Store also did a 10% store credit thing: buy a $800 bike, pick out $80 in stuff for free. Do be wary though - if you want to do something like swap tires or the saddle on a new bike, they will give you wholesale credit against retail price.
OTOH Bike America was very much into helping me get an '09 in July at a deep discount (Trek model change over clearance). The Trek Store was saying there were none but there were at least 150 in the color/size I wanted.
Trade Ins: Bike America will buy your old bike; The Trek Store will not. Very nice to roll in on '04 wheels and roll out on '09 wheels with no ads, calls, let downs etc. Helps the price tag too: my '09 was $358 from BA, would have been $729 from Trek Store.
Staff: The Trek Store is all grown ups who ride while BA tends to be over half part time kids who are rarely on the ball. Conversely, those bringing in road bikes seem to get hovered over more than those on "lesser" bikes at the Trek Store.
Tune-ups: Both do free tune-ups on new bike sales. Bike America is lifetime, The Trek Store is limited to 3 years. Sadly, I have often had to take the bike back to Bike America to get something redone properly (the 'kids' element) even in Jan or Feb when things are slack.
Repairs: For serious repairs like rebuilding a wheel I have tended to rely more on the Trek Store than Bike America, mainly because of the 'kid factor', though they too can botch things (like rebuilding a wheel with black hubs and rims using silver spokes). Bike America recently upgraded the 'wrench room' and it was all adults there when I picked up the 09, so here's hoping. Bike America has a slight edge in prices for major repairs.
Misc: The Trek Store peeps are more professional but they are mostly about road bikes. Mention Dinotte, or anything about MTB or commuter tires to them and they have to look it up (I suspect the silver spokes incident showed what they think of MTBs). Bike America is a disaster when it comes to special orders, the owner/manager tries to keep too much in his head and stuff gets lost.
I rather like playing them off against each other...
I must also say that Bike Source is very good too, their new location is simply too far from civilization.