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-   -   The OK, I need current updates on any issues you have on the forums software Thread (http://www.bikeforums.net/news-announcements/609012-ok-i-need-current-updates-any-issues-you-have-forums-software-thread.html)

Allen 12-15-09 09:50 PM

Quote:

Originally Posted by Tom Stormcrowe (Post 10151162)
Thought bubble icons aren't supposed to link, they are just an indicator as to whether a thread is read or not.

The blue ones show a hand when you roll the curser over them.

AEO 12-15-09 09:52 PM

Quote:

Originally Posted by Rollfast (Post 10151209)
I wish you would just lay off of this prosecutorial NONSENSE!

We don't have a choice as to what software drives the site nor does Tom own the site. If we received a dozen rotten eggs than we will incubate grossly deformed chicks and they will call us MOMMA.

Do you know anything about computers???

I DO. That is why I'm trying to help by turning in screenshots and bug reports. This software wasn't fatal, we've gotten it out of ICU and into a normal bed and WE ARE STRONGER. So what if we did more R&D than vBulletin did in the months before...

OUR FORUMS HAD PROBLEMS BEFORE and they were not directly fixable by simply migrating them.

While I reserve my commentary I have no fear to tell you that you are too whiny and have an extremely negative attitude.

you crack me up :lol:

I whine a lot because I'm finding a lot of bugs, and I'm actually reporting them, oh and look, actually providing pictures too.
had there not been any bugs for me to find, you won't hear me whining. Part of the whining is definitely caused by the sheer scale of all the bugs, but also because PR is not doing a great job at satisfying the concerns of a massive amount of users.

What I'm asking is that users get an easy collection of links to common problems and known problems.
It's not helpful to end users when they file a bug report and don't get any feedback on the progress of a fix.
In the previous thread, devs would occasionally post to give us a confirmation or say it's being worked on, and when I say 'occasionally' I mean rarely. With a list of bugs and their progress report, users can at least see that it's a known problem, if its being worked on or if they have an easy solution. Most of them do have easy solutions, it's just that they're scattered all throughout this entire sub-forum and you either have to dig through it all, or you wait until PR shows you a possible solution, but there's always a time delay.
I mean, I commend Tom for actually giving person to person 'how to fix's, but there's only one Tom, and there are a lot more users. Instead of taking a ticket and standing in the waiting lane, a list would give users some things they could try out first. If the listed solutions don't work, it obviously needs to be taken care of through here or Tom.


Quote:

Originally Posted by Rollfast (Post 10151209)
Resolve it and grow within.

and I already did resolve it way before you came out with this post of yours.
Quote:

Originally Posted by AEO (Post 10086837)
you should learn to embrace change, and mock it's failings every step of the way :p

Of course I'm negative, who can be positive in this wretched world?
Of course I'm whinny, that's my freedom of speech right there and if you don't like it, you are free to ignore.

CbadRider 12-15-09 09:54 PM

Still no luck logging in with IE at work. I am using IE v 6.0.2900.2180 if that helps at all. The top inch or so of the page loads and then IE completely freezes and I have to use Task Manager to kill the program.

Tom Stormcrowe 12-15-09 10:38 PM

I'll pass it along to tech.

Quote:

Originally Posted by CbadRider (Post 10151602)
Still no luck logging in with IE at work. I am using IE v 6.0.2900.2180 if that helps at all. The top inch or so of the page loads and then IE completely freezes and I have to use Task Manager to kill the program.


Rowan 12-16-09 12:36 AM

Quote:

Originally Posted by Rollfast (Post 10151209)
I wish you would just lay off of this prosecutorial NONSENSE!

We don't have a choice as to what software drives the site nor does Tom own the site. If we received a dozen rotten eggs than we will incubate grossly deformed chicks and they will call us MOMMA.

Do you know anything about computers???

I DO. That is why I'm trying to help by turning in screenshots and bug reports. This software wasn't fatal, we've gotten it out of ICU and into a normal bed and WE ARE STRONGER. So what if we did more R&D than vBulletin did in the months before...

OUR FORUMS HAD PROBLEMS BEFORE and they were not directly fixable by simply migrating them.

While I reserve my commentary I have no fear to tell you that you are too whiny and have an extremely negative attitude.

Resolve it and grow within.

OK Incredible Hulk who has grown so much from within you can't fit in your body any longer...

You mght think you know a lot about computers, but you know scant about customer service. And in this case, BF and IB have a big FAIL against their names. Active membership has now dropped to less than 13,000... thats around 4,000 in a couple of months who have dropped off the list, and it has accelerated since the changeover to this beta version.

It's a bit like a car company putting a new model of vehicle out on the marketplace with some "upgrades" to make it "cutting edge", and getting people to drive it... only for them to discover that it has no improvements, but really some major retrograde steps.

The bit that really broke me up about your post there is that bit about the problems before and how they were not directly fixable by simply migrating them. But the most fundamental of all, logging people off just because they haven't ticked a silly little box certainly has not been fixed on migration. The result is lost post after lost post, after lost post.

I would have hoped that someone in IB would have had the courage to admit an major error of judgment and to do something that would at least give us back something that did work albeit not overly brilliantly for some (but very well for me). But this whole thing has been shrouded in lies, chest-beating and incompetence (strictly an IB issue, and not Tom's).

Truly, IB should be offering red-star membership refunds to all those who were active members on that fateful day when the IB servers were "hacked". The financial impact might be minimal on a $100 million revenue stream, but it sure would show some goodwill.

Machka 12-16-09 04:17 AM

1 Attachment(s)
Serious overlapping issue with the Search function.

Rollfast 12-16-09 08:19 AM

Aw geez Louise...as if they can't scan this and 2-3 other nearby threads already.

And this is the time of year I remember a girlfriend who died of cancer on Christmas Eve...14 years ago now. I've been single for five years straight and the last girlfriend gets nostalgic and wants to get back together every six months. I don't hate her, glad she's grown and become a better person, I just gave her more than I've given anybody and it's in the past.

I have so much physical work to do here and then I have my time to remember my Linda and yet I have to wrangle with three new website platforms, a new browser, not having an actual XP disc of my own and a 25 dollar sale not happening that I wanted to use to send gas money to my brother as it was best for Mom, Dad and 5 kids still under their wings and all my other siblings have something for their families. I haven't been anywhere but a Christmas party in almost a week because one day of sun break was followed by rain and it was slick mush in a car.

It will clear now as 40's and rain are forecast steady through the week. Just let me have my pagan solstice festival and eat my evil leftover ham.


Quote:

Originally Posted by AEO (Post 10151587)
you crack me up :lol:

I whine a lot because I'm finding a lot of bugs, and I'm actually reporting them, oh and look, actually providing pictures too.
had there not been any bugs for me to find, you won't hear me whining.
Part of the whining is definitely caused by the sheer scale of all the bugs, but also because PR is not doing a great job at satisfying the concerns of a massive amount of users.
~~~~~
I mean, I commend Tom for actually giving person to person 'how to fix's, but there's only one Tom, and there are a lot more users. Instead of taking a ticket and standing in the waiting lane, a list would give users some things they could try out first. If the listed solutions don't work, it obviously needs to be taken care of through here or Tom.

PR has nothing to do with debugging. If somebody writes about it then it is still an issue and must be dealt with. There are so many variables that even IT is being surprised with, then again that is why them have a job.

According to Tom, the beta'd attachment routine shown to them and the actual one given to us weren't really the same for an example. OH WELL. We've got over 20,000 regular users and some will back off until things are normalized, a few might quit (but nobody has officially notified BF that I can see and bannings haven't occured since 12-05-2009 when I looked yesterday) and most will jump right back in.

At 20,000...we are in no danger of dying on the vine.

Thank you for writing and remember, no one member is a savior. We are all here together for a common reason which is the love of freedom on skinny tires.

Rollfast 12-16-09 08:42 AM

Quote:

Originally Posted by Machka (Post 10152303)
Serious overlapping issue with the Search function.

Machka, just for the satsfaction of my curiousity, what browser(s) are you using to produce these results and how might it differ in your other ones?

I have a feeling that since IE8 was introduced some sites have been trying to nudge us away from older IE versions and that the overlapping and poorly formatted texts I see are actually just incompatible with IE6 and 7. It is a might rude of them perhaps as they believe IE has always been a pain to meet W3C guidelines but on the other hand, as many have said, offices rarely upgrade until the monitors crack and bleed and also 6 may limit your office based browsing to things productive to THEM and can you blame them?

Okay, they are tight as a rubber band too :p

Rollfast 12-16-09 08:57 AM

Why should you be offered a gratuity? IB didn't get what they expected either and don't you think THEY were chagrinned?

If you have paid but the smidgeon of attention you should be you'd see that the platform has been stabilized substantially. If you just want to complain about Internet Brands, find their site. If you are here to stick it out and be part of the solution, GREAT!

If you are looking for a handout become a LAWYER.

PS if the post quick reply/advanced etc buttons disappear, cut the dialogue and for some reason the buttons come back...I was making a quote with reply, IE7.

That is what is needed.

You watch too much television.

Quote:

Originally Posted by Rowan (Post 10152029)
OK Incredible Hulk who has grown so much from within you can't fit in your body any longer...

You mght think you know a lot about computers, but you know scant about customer service. And in this case, BF and IB have a big FAIL against their names. Active membership has now dropped to less than 13,000... thats around 4,000 in a couple of months who have dropped off the list, and it has accelerated since the changeover to this beta version.

It's a bit like a car company putting a new model of vehicle out on the marketplace with some "upgrades" to make it "cutting edge", and getting people to drive it... only for them to discover that it has no improvements, but really some major retrograde steps.

The bit that really broke me up about your post there is that bit about the problems before and how they were not directly fixable by simply migrating them. But the most fundamental of all, logging people off just because they haven't ticked a silly little box certainly has not been fixed on migration. The result is lost post after lost post, after lost post.

I would have hoped that someone in IB would have had the courage to admit an major error of judgment and to do something that would at least give us back something that did work albeit not overly brilliantly for some (but very well for me). But this whole thing has been shrouded in lies, chest-beating and incompetence (strictly an IB issue, and not Tom's).

Truly, IB should be offering red-star membership refunds to all those who were active members on that fateful day when the IB servers were "hacked". The financial impact might be minimal on a $100 million revenue stream, but it sure would show some goodwill.


Rollfast 12-16-09 09:03 AM

Quote:

Originally Posted by AllenG (Post 10151574)
The blue ones show a hand when you roll the curser over them.

I see that but it's for the >> icon that takes you to the post quoted, as it was written and so was it done.

Tom Stormcrowe 12-16-09 09:09 AM

Quote:

Originally Posted by AEO (Post 10151587)
you crack me up :lol:

I whine a lot because I'm finding a lot of bugs, and I'm actually reporting them, oh and look, actually providing pictures too.
had there not been any bugs for me to find, you won't hear me whining. Part of the whining is definitely caused by the sheer scale of all the bugs, but also because PR is not doing a great job at satisfying the concerns of a massive amount of users.

What I'm asking is that users get an easy collection of links to common problems and known problems.
It's not helpful to end users when they file a bug report and don't get any feedback on the progress of a fix.
In the previous thread, devs would occasionally post to give us a confirmation or say it's being worked on, and when I say 'occasionally' I mean rarely. With a list of bugs and their progress report, users can at least see that it's a known problem, if its being worked on or if they have an easy solution. Most of them do have easy solutions, it's just that they're scattered all throughout this entire sub-forum and you either have to dig through it all, or you wait until PR shows you a possible solution, but there's always a time delay.
I mean, I commend Tom for actually giving person to person 'how to fix's, but there's only one Tom, and there are a lot more users. Instead of taking a ticket and standing in the waiting lane, a list would give users some things they could try out first. If the listed solutions don't work, it obviously needs to be taken care of through here or Tom.


http://www.bikeforums.net/forumdispl...ser-Assistance

I have a series of stickie threads with visuals of "How To", as well as the style cookie repair link in the above linked forum. As I get better data on chronic problems, I'll post more help threads for everyone AND I'll have good data for the tech guys, who are working their butts off, including weekends and nights. I've had to call in people at 0300 to fix a hard crash, and they didn't complain, and just got on it. I know I appreciate that kind of willingness to dig in and do the job. Meantime, I need to keep the data for MY analysis in one place, so when this thread gets too big, I'll close it with a redirect link to the next one.

DMF 12-16-09 10:30 AM

Quote:

Originally Posted by Rowan (Post 10152029)
... you know scant about customer service. And in this case, BF and IB have a big FAIL against their names. yadda yadda yadda

Those who think so already do. So why repeat it endlessly? Posting it here accomplishes nothing. It certainly doesn't help fix the mess.



Find the program manager and personally beat him up. That might relieve your frustration...

DMF 12-16-09 10:36 AM

Say, what's the eagle (?) icon next to user name? Is that the legendary Igor?




What the hell's an Igor?

Tom Stormcrowe 12-16-09 12:07 PM

Yep, it's awarded for public service.

Quote:

Originally Posted by DMF (Post 10153207)
Say, what's the eagle (?) icon next to user name? Is that the legendary Igor?




What the hell's an Igor?


AEO 12-16-09 01:36 PM

Quote:

Originally Posted by Tom Stormcrowe (Post 10152858)
http://www.bikeforums.net/forumdispl...ser-Assistance

I have a series of stickie threads with visuals of "How To", as well as the style cookie repair link in the above linked forum. As I get better data on chronic problems, I'll post more help threads for everyone AND I'll have good data for the tech guys, who are working their butts off, including weekends and nights. I've had to call in people at 0300 to fix a hard crash, and they didn't complain, and just got on it. I know I appreciate that kind of willingness to dig in and do the job. Meantime, I need to keep the data for MY analysis in one place, so when this thread gets too big, I'll close it with a redirect link to the next one.

ok, see, I didn't even know that section existed.
If the amount of reports really start getting out of hand, probably some duplication in the OPs of key threads or site announcments with links attached might be good until it's all sorted out.


as to why I have an igor, I have no idea.

DMF 12-16-09 03:29 PM

Maybe it doesn't take much in Wussyville?


:D

Tom Stormcrowe 12-16-09 03:43 PM

I figure that surviving on Ontario in the Winter is good enough. :p

Quote:

Originally Posted by AEO (Post 10153994)
ok, see, I didn't even know that section existed.
If the amount of reports really start getting out of hand, probably some duplication in the OPs of key threads or site announcments with links attached might be good until it's all sorted out.


as to why I have an igor, I have no idea.


Machka 12-17-09 02:55 AM

Quote:

Originally Posted by Rollfast (Post 10152821)
You watch too much television.

You don't have a clue. Rowan hasn't had a television since 2005. How about you? And what on earth does television have to do with it anyway????

And I use IE8.

cuda2k 12-17-09 08:23 AM

Hey all, want to chime in with my own thanks for your continued help trying to nail down the issues in this new software. I'm looking at the page source for the forum, and it appears that IE8 users should be seeing the forum in what Microsoft calls "IE7 Compatibility Mode". While it's not perfect, it is supposed to get IE8 to display pages much closer to how it would in IE7 - which for most websites renders correctly. We also have special CSS classes that should help IE6 users get the best rendering possible. I haven't looked at what all the IE6 CSS has in it and what trickery that the developers have had to employ to get it looking the way it is, but I can relate that they are at least making an effort to support as wide of range of browsers as possible. It is easy for us to say we would have done things differently, never released this software in this state, etc etc - especially those of us who are software developers ourselves. But we didn't write it, we weren't on the development staff nor on the management of the project so it's hard to say what decisions (good or bad) were made that led us to where we are here. What we can do is try to present the issues we have in clearest possible way so that they can be resolved as quickly as possible.

cuda2k 12-17-09 08:25 AM

Oh, and Tom, I agree that the envelope icon should link you to the thread. It's a huge icon next to a thread, why WOULDN'T it be a link to the thread? Seems like an obvious UI design element to me.

Tom Stormcrowe 12-17-09 09:05 AM

I'll Work on it. I don't know any reason it couldn't happen, after all (but I'm not a huge code guy....). I'll talk to tech.

Quote:

Originally Posted by cuda2k (Post 10157045)
Oh, and Tom, I agree that the envelope icon should link you to the thread. It's a huge icon next to a thread, why WOULDN'T it be a link to the thread? Seems like an obvious UI design element to me.


cuda2k 12-17-09 09:14 AM

Quote:

Originally Posted by Tom Stormcrowe (Post 10157186)
I'll Work on it. I don't know any reason it couldn't happen, after all (but I'm not a huge code guy....). I'll talk to tech.

Not knowing the extent of the templating they've got going on, I can't say how easy it'll be, but at worst it would be a code change that either needs to happen, or was meant to be included. As mentioned the envelope gives you the "pointer" cursor and a tooltip when you hover over it (tooltip is empty btw, but sized as if it should have text in it) because there is already an anchor tag surrounding the status icon, it just doesn't have a href set to send you on your way.

pacificaslim 12-18-09 01:28 PM

Why not just remove the envelopes completely? They serve no necessary purpose and just take up space.

If you want to distinguish between read and unread messages, just do it with the color or boldness of the words of the message title (i.e. "The OK, I need current updates...")

Tom Stormcrowe 12-18-09 02:37 PM

OK, again, for the purposes of this thread: We are gathering bug reports about nonfunctionality issues on the forums. I asked everyone to NOT put in comments about the style or appearance of the forum, since we aren't going to be changing any skin features untial agfter the "Gold" release on vB4.

Rowan 12-20-09 04:13 AM

Funny Rollfast, as Machka points out I haven't had television access for quite a long time.

I didn't pay $25 to access this site, because after Joe sold out, I saw no point in supporting a major corporate company that has offered scant regard when compared with other forums. Hell, the active membership has dropped below 12,000, yet IB seems to think it doesn't have to do anything to halt the decline except persuade people like you to do their bidding and to tell people to "grow within".

Stabilised platform? You ARE joking aren't you? For ordinary users like me, it is still performing like rubbish. Like I said, you might know a smidgeon about computers (if that), but you know diddly squat about customer interface.

I bet you are one of those people who just love one kind of internet browser and build your system around that. Of course, anyone who has dabbled in the internet knows that you have to test with all the major browsers to see that they work.

Which leads me to say I use Firefox, and for Tom's reference ... I notice that when I press the Reply to Thread button either as a yet-to-be logged in user or even after logging in, it comes up with the Reply box with a quote from the very last poster. Why is this? I don't want a quote from the very last poster... I just want to post a reply without having to define and delete.

Yes, yes, I know, there is the quick reply dialogue box already there, so why don't I use that? Well, NOT when I haven't logged in yet.


And for new users unfamiliar with the "system", they will see a "Reply with Quote" option, and a "+Reply to Thread" option... which seems to one and the same thing. At least on Firefox and my pocketbook... you know, Rollfast, one of the more popular browsers on one of the ever increasingly popular machines.

Oh yeah, and when I tried to post this fhe first time, nothing happened... KI was logged out again.


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