Join Date: Sep 2010
Location: Brick, NJ
Bikes: BMW Cruise Bike, Specialized Hardrock, Fuji Sagres, Magna Mountain Bike
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HELP! Bike Shop Recommendation Brick NJ area.
Last year I got back into cycling. I have an old ball bike I actually won in a BMW rally my wife and I did. Its a BMW Cruise bicycle. It has lots of good equipment from Sram and such. They sold new for about $850. It needed to be set up since it wasn't getting into the largest cog on the front gear set. I took it to Beacon Cycles in Freehold NJ on a recommendation. They had the bike for two weeks, called and said it was ready to go. I picked it up, took it back home and rode it. It was like they never touched it. I called them back and said it still didn't shift right so they said bring it back.
Two days later, I get there, the guy who does the repair work was out but the kid at the counter said he will do it for me. He clamps it onto the stand and does the adjustments. He said to me "are you sure we did any adjustments?" - That made me feel good that I drove 30 minutes each way and paid money for nothing, then had to go back again for this kid to say it looks like nothing was done. After he gets done, I rode it around the lot and it seemed to be fine. After I got home, It still wasn't right. Since this was towards the end of the year and I wasn't riding a whole lot, I figured I would bring it back the next time I was in the area. Now its June and I never went back. If they couldn't get it right the first two times, there is no way I am going back.
Another quick story about this shop that happened before the bad tune up story. I was interested in a bike computer. The counter guy there (different employee) said if I buy one, they will install it for free. When I went back with the bike a different person was there and said he doesn't install them and I would have to come back, but there is a charge for this. I bought it and just did it myself.
What the heck is going on with this shop? If you go on their website, it sounds like they are well known and one of the top places to bring your bike. They seem to be in the loop but then when you go onto the store, everyone's story is different, stories change, and the service is less then stellar.
So now you know the background info, can anyone HIGHLY recommend a bike shop in the Brick area? I know there is Brick Bikes and Shore Cycling Sports just opened up. I know nothing about these places. Any help will be greatly appreciated.