Join Date: May 2012
Location: Rockland County, NY
Bikes: Giant TCR SL3 and Trek 1.5
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As much as everyone says "shop small" (as in small business), bike shops are a perfect illustration of why that can be an exasperating experience. Quite simply, many of them aren't very good business people and don't really do much to endear you to become a frequent customer. Given that they make most of their profits off service, that kind of attitude isn't a recipe for success.
I live relatively close to a well-known shop, which for years has been run by two guys one of whom recently retired. The guy who recently left was exactly the kind of person I'm referencing above. He would try to sell you way more bike than you need and was the kind of guy that a lot of his customers even tried to avoid. They succeed because they have a ton of people who come to them with lots of disposable income and who are willing to blow it there, but most don't get that kind of clientele.