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Old 05-16-14, 06:29 PM   #1
Winterzeit
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citibike's IT / account / privacy / problem

I was a fan, until I discovered that my billing information is mixed up with the account info of another biker. I lost the key and needed a new one, that's how I discovered that I now have the contact info of a stranger attached to my billing info. So, who has my account info? Citibike has no clue and is refusing to find out (so far) nor am I getting a replacement key. My advice to everyone, check everything on your account, this seemed to be a bigger problem.
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Old 05-16-14, 09:47 PM   #2
CbadRider
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Moved from Introductions to Northeast Regional.
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Old 05-27-14, 06:00 AM   #3
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Please keep us posted. I signed up a couple of weeks ago and have not received my key yet. I might start making calls today.
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Old 05-27-14, 06:00 AM   #4
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http://nyti.ms/1jMpAod
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