So here is a background. I switched to compact crank and now I can't use four smallest cog in combination with small chain ring because the chain rubs against the inner big ring. I heard that spacers might do the trick. I called couple bike shops intending to get second opinion and bring my bike for them to do the work.
First I called CALABAZAS CYCLERY. The guy on the phone didn't even let me finish explaining what I wanted, before telling me it's not his problem and hanging up.
I then called Mike's Bikes in Palo Alto. The person on the phone took the time and explained everything to me, and that it was a common problem with compact cranks. I would just have to learn new shifting pattern. Bottom line Mike's Bikes in Palo Alto will have my future business, and recommendations. The Calabazas Cyclery will never have my business, and I will recommend anyone who asks to stay away from them.
I should also mention another great shop Wheel Away Cycle Center in Campbell. I purchased two bikes there, both times experience was excellent. Friendly and knowledgeable staff.
As with any other business customer service is paramount to the success.