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Old 04-26-07, 09:43 AM   #1
BigSean
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Bike Shop Service

So Im in the process of building a new bike. Yesterday I went out to spend some money at some LBS cause I like to keep my money in the local community. But what I found was that the first two places had more money then they needed and didnt want mine. Im not one to beg someone to take my business, so I walked out and went to the next one.

The first shop was Cupertino Bikes. I wanted to see about having them build my bike. Before I could even bring it up, the employee had a bad attitude and just said, "what can I do for you". That was his response to my " Hey, how ya doing today". So I said nothing, have a nice day.

Next was the new Trek Superstore in San Jose. I walked in, checked out the entire store, twice. Stood at the customer service counter for 3 minutes. In the mean time 2 other customers came in and got helped right away, friends of the employee's I guessed. So Im in the store for about 7 minutes. There are 7 employees that I counted, including the owner who just walks right by me without even a hello. Did I mention there was only 3 customers in the place? So I can see that they dont need my business either. I guess the $5000 I spent there last year was nothing. I wont spend anymore.

Store 3 in Summit in Los Gatos. Bingo, immediate service from 2 different employee's. I also went to Performance and got help right away.

Today, Im off to Mikes Bikes in Palo Alto which has always been a great shop for me. Last week I was very pleased with Bicycle Outfitters in Los Altos, they also had great service.

So I think its not always the internet business's that take business from the LBS, I think it is the poor service and attitudes that some of the LBS portray.
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Old 04-26-07, 09:48 AM   #2
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Wow, that sucks... glad you were able to find a few that are interested in helping their customers!!! That's exactly the reason I always stuck with my favorite LBS in Temecula... they were wonderful, and quite honestly, one of the few reasons I was bummed about leaving SoCal
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Old 04-26-07, 10:10 AM   #3
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I've heard really great things about Summit, but in San Carlos (or wherever Velo Girls go to ... used to date a Velo Girl). I've always been happy with Bicycle Outfitters.

One thing that pissed me off about Chain Reaction in Los Altos was that they would not service a bike unless you bought it from them. So guess what ... I don't do business with them.

I bought my Seven from Palo Alto Bicycles, and they can be a bit snobby sometimes, but usually, they will pay attention to you.

I don't know what part of San Jose you are in, but have you tried Willow Glen Bicycles?
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Old 04-26-07, 10:24 AM   #4
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Originally Posted by spingineer
I've heard really great things about Summit, but in San Carlos (or wherever Velo Girls go to ... used to date a Velo Girl). I've always been happy with Bicycle Outfitters.

One thing that pissed me off about Chain Reaction in Los Altos was that they would not service a bike unless you bought it from them. So guess what ... I don't do business with them.

I bought my Seven from Palo Alto Bicycles, and they can be a bit snobby sometimes, but usually, they will pay attention to you.

I don't know what part of San Jose you are in, but have you tried Willow Glen Bicycles?

Never been to Willow Glen Bicycles, maybe Ill try them today.
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Old 04-26-07, 10:53 AM   #5
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Never been to Willow Glen Bicycles, maybe Ill try them today.
what is it exactly that you are lookin' for???? You seem to be on a mission... is it the toupe?
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Old 04-26-07, 11:03 AM   #6
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what is it exactly that you are lookin' for???? You seem to be on a mission... is it the toupe?
I'm lost ... must be an inside joke
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Old 04-26-07, 11:09 AM   #7
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I'm lost ... must be an inside joke
he's looking for a red specialized toupe saddle for his new bike otherwise, he's on a mission to visit every bike shop in the county to check on their service?
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Old 04-26-07, 12:21 PM   #8
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I had sort of "OK" service at Trek store in San Jose. And I never had any good service in Cupertino shop (which is exactly why I don't go there anymore). Both Performance stores (in Mountain View and Campbell) have decent service. Mike's is good on one day and totally horrible on another.

The places with good service are also BikeSpring (Mountain View) and Bike Connection (Palo Alto). Also Bike Connection seems to be really busy these days -- a friend of mine dropped his bike for service over there last week and they gave him an estimated completion date of this upcoming Friday. Not sure why.
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Old 04-26-07, 12:37 PM   #9
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Just came back from Sun Bike Shop in Milpitas and they were outstanding. A ton of stuff in a small shop. But they had everything I was looking for, and some that I bought just because it went with the other stuff that I bought. Bottle cages match the black and red Toupe saddle.
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Old 04-26-07, 01:15 PM   #10
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I visited most of the shops in my area around Sunnyvale and chose The Bicycle Outfitter in Los Altos to do the work on my bike that I bought on ebay. The safety check and install different cranks and a new chain. They had the best customer service (thanks JD) out of all the shops. My appearance is somewhat different from the norm, long hair somewhat near my waist and facial hair and a few stores totally ignored me.

Where is the Trek Store located in San Jose?
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Old 04-26-07, 01:20 PM   #11
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I visited most of the shops in my area around Sunnyvale and chose The Bicycle Outfitter in Los Altos to do the work on my bike that I bought on ebay. The safety check and install different cranks and a new chain. They had the best customer service (thanks JD) out of all the shops. My appearance is somewhat different from the norm, long hair somewhat near my waist and facial hair and a few stores totally ignored me.

Where is the Trek Store located in San Jose?
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Old 04-26-07, 01:50 PM   #12
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When I'm in san jose, I always go to Calmar on El Camino in Santa Clara. Very friendly guys. I'm usually the mail order, performance kind of guy, but if I can get it from Calmar, I would. (unless the price is much, much higher)
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Old 04-26-07, 02:21 PM   #13
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hmmm ... never tried Calmar. And it's probably the closest bike shop to me. I guess I have loyalties to Bicycle Outfitter, but next time, maybe I'll just peruse Calmar.
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Old 05-11-07, 02:00 PM   #14
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I think my favorite bike shop in SJ is the one place near downtown on Market St that sells beach cruisers, among other really old skool rides. The owner seems to be an old hippie that got high the night before for a little bit too long. It's housed in a really old building and it's where I got my first bicycle here in the Bay Area back in 2002.
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Old 05-11-07, 04:15 PM   #15
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I'll give a shout out to Wheel Away Center in Campbell (Hamilton Ave), especially the shop but the sales guys are pretty cool too.

Bummed to hear what you said about Cupertino Bikes; I visit there sometimes, they all seemed to be reasonable folks. There is an older guy who wrenches there that is very good.
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