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  1. #1
    The Left Coast, USA FrenchFit's Avatar
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    45 Minutes to Respond to 911 Call; Cyclist Heart Attack in Livermore Park

    Article in 6/9/2011 Independent, (Livermore/Pleasanton), cyclist goes down in urban park, Sycamore Grove Park, passer-bys dial 911 and call gets routed through Vallejo CHP control center, emergency services doesn't know where the park is, CHP spends 45 minutes trying to figure out how to get help to cyclist including calling Livermore police and FD for assistance. Passer-by firefighter gives CPR in the meantime. Sad story, biker dies regardless.

    I guess the moral of the story is don't assume 911 is going to be much help unless someone can call out an exact street location/intersection. Articles says better to dial local number for the area or park police or FD - services that know the area you're in.

    Outsourced - centralized 911, another really great idea. Why not move it to India and give them Google Maps to work with...

  2. #2
    derailleurs are overrated bigbenaugust's Avatar
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    One does indeed wonder if the average Indian in Mumbai with a copy of Google Maps could have found the location quicker.

    "Sycamore Grove Park, Livermore, CA" took me no time at all.
    --Ben
    Carrboro Bike Coalition - putting the "bike" in "CARrboro" :)
    2011 Motobecane Fantom Cross Uno, 2009 Motobecane Fantom CX
    Previously: 2000 Trek 4500 (2000-2003), 2003 Novara Randonee (2003-2006), 2003 Giant Rainier (2003-2008), 2005 Xootr Swift (2005-2007), 2007 Nashbar 1x9 (2007-2011), 2011 Windsor Shetland (2011-2014)
    Current Linux Usage (by machine): Arch: I Debian: II openSUSE: I

  3. #3
    Lost in Nostalgia
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    Par for the course with stupidity and incompetence running amok. Idiots.

  4. #4
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    We have seen again and again, that people who rely on cell phones and GPS are pushing their luck. Did the person in the park forget how they got there? They couldn't describe their location over their phone? Use your brain!
    Tell me and I will forget; Show me and I may not remember; Involve me and I will understand.

  5. #5
    Senior Member
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    Your cell phone, and home phone are keyed to your home address, not the location
    of the call.

    If you are in a different town, or calling area, the 911 on your cell is useless.
    You are better off finding someone local to make the call.
    A lot of people have fake locations on the cell to confuse the sales calls.

  6. #6
    `````````````` CaptainCool's Avatar
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    Quote Originally Posted by BHOFM View Post
    Your cell phone, and home phone are keyed to your home address, not the location
    of the call.

    If you are in a different town, or calling area, the 911 on your cell is useless.
    This might have been true five or eight years ago, but it shouldn't matter now with E911 required on cell phones. I would be interested to know what went wrong with that.

  7. #7
    Dolce far niente bigbossman's Avatar
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    The last time I called 911 from my cell phone in Danville, I was routed to Mill Valley emergency services. They had no idea where I was at.
    Last edited by bigbossman; 06-09-11 at 09:28 PM.
    "Love is not the dying moan of a distant violin, itís the triumphant twang of a bedspring."

    S. J. Perelman

  8. #8
    Senior Member
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    That is truly sad. A friend of mine gave me this numbers which has all the emergency numbers of pretty much every city in the bay area. I have this numbers with me all the time when I ride or off bike.

    Alameda 510-337-2100
    Alameda County 510-881-8181
    Antioch 925-757-1313
    Bakersfield 661-861-2521
    Belmont, Brisbane 650-368-1421
    Benicia 707-745-2424
    Berkeley 510-981-5911
    Brentwood 925-757-1313
    Burlingame 650-692-0313
    Calaveras County 209-754-4330
    Cal Berkeley 510-642-3333
    Campbell 408-299-3144
    Chico 530-897-3400
    Clovis 559-348-1515
    Colma 650-755-1500
    Contra Costa East 925-933-1313
    Contra Costa West 510-223-4422
    Cupertino 408-299-3144
    Daly City 650-992-2313
    Davis 530-756-3400
    Danville 925-838-6691
    Dublin 925-447-4257
    East Palo Alto 650-368-1421
    Emeryville 510-596-3750
    Fairfield 707-428-7373
    Foster City 650-368-1421
    Fremont 510-793-3434
    Fresno 559-294-2009
    Gilroy 408-846-0354
    Half Moon Bay 650-368-1421
    Hayward 510-732-2626
    Hillsborough 650-574-1155
    Hollister 831-636-4325
    Lathrop 209-858-2331
    Livermore 925-373-5400
    Los Altos 650-948-1071
    Los Gatos 408-354-8600
    Marin County 415-472-0911
    Menlo park 650-368-1421
    Millbrae 650-368-1421
    Milpitas 408-998-7212
    Modesto 209-552-2474
    Morgan hill 408-779-2101
    Mountain View 650-968-4411
    Napa 707-253-0911
    Newark 510-793-3737
    Oakland 510-444-1616
    Orinda 925-284-5010
    Pacifica 650-368-1421
    Palo Alto 650-470-1258
    Pinole 510-724-1111
    Pittsburg 925-757-1303
    Pleasanton 925-373-5400
    Redding 530-225-4141
    Redwood city 650-368-1421
    Richmond 510-233-1214
    Roseville 916-786-6444
    Sacramento 916-228-3000
    Salinas 831-758-7321
    San Bruno 650-368-1421
    San Carlos 650-368-1421
    San Mateo 650-368-1421
    Santa Clara 408-296-1515
    San Francisco 415-553-8090
    San Jose 408-277-8911
    San Leandro 510-618-3490
    San Mateo Co. 650-368-2155
    Santa Cruz 831-335-9113
    San Ramon 925-838-6691
    Santa Rosa 707-576-1365
    Saratoga 408-867-3896
    SF Coast Guard 415-556-2103
    So San Francisco 650-873-3333
    Stanislaus 209-552-3911
    Stockton 209-937-7911
    Sunnyvale 408-730-7180
    Tracy 209-831-4553
    Union City 510-471-1441
    Vacaville 707-449-5452
    Vallejo 707-552-3285
    Visalia 559-734-8116
    Walnut Creek 925-933-1313
    Watsonville 831-471-1170
    Woodside 650-368-1421

  9. #9
    Don't mince words Red Rider's Avatar
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    I remember reading a few years ago that 911 calls from my phone were routed thru Santa Rosa. I have a client/friend who's a local cop; I have her on speed dial, just in case. She even offered to function as designated driver if I get into a bind.

    Thanks for those phone numbers Idleup. I'll load them into my contacts -- sure can't hurt to have them.

    My thoughts are with the cyclist's family...I hope they find peace.
    When my feet hit the floor in the morning, Satan shudders and says, "Oh, *****, she's awake!"

    Visit my blog.

  10. #10
    RacingBear UmneyDurak's Avatar
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    I am just surprised the call went through. Last time I dialed 911 I got put on hold for at least 5 minutes on two separate occasions.
    I see hills.... Bring them on!!!
    Stay calm and bring a towel.

  11. #11
    Senior Member bsektzer's Avatar
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    Apart from the idiosyncrasies of cell phone routing, be aware that as city, county, and state governments continue to cut public safety services in an attempt to deal with their budget woes, the response times of EMS and LE will deteriorate further.

  12. #12
    Senior Member
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    Quote Originally Posted by CaptainCool View Post
    This might have been true five or eight years ago, but it shouldn't matter now with E911 required on cell phones. I would be interested to know what went wrong with that.
    Well, it was that way a couple weeks ago, I called about a toddler riding a trike next to a busy street
    with no adult around, I was in a different town and the lady asked if I was at XXX north XX street, my
    home address. It took several minutes and a police car came by and I flagged him down. I let the
    police man talk to the lady to clear things up.

  13. #13
    Dolce far niente bigbossman's Avatar
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    Ok - just had occasion to test this yesterday in Danville.

    Called 911, got CHP, explained the issue, got routed to Danville dispatch. Patrol car arrived about 20 minutes from beginning of call.

    Perpetrator was long gone.
    "Love is not the dying moan of a distant violin, itís the triumphant twang of a bedspring."

    S. J. Perelman

  14. #14
    Senior Member
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    City/county budgets are being cut back, so there are probably fewer responders to deploy.

  15. #15
    Senior Member Dchiefransom's Avatar
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    The CHP call center is in Benicia, I believe. When I called them on my cell, I was asked what city I was in. The callers in the park could have told them they were in a park in Livermore, and the CHP would have transferred the call to Livermore.
    Silver Eagle Pilot

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