Current issue of Bicycling Magazine has a feature on Elliott Bay cycles of Seattle:
I love the shop...have gotten great advice and work from the folks there, and as the article states they do some amazing restoration work. But the quote they chose from Bill Davidson made them sound a little unfriendly to casual customers, which is not (in my experience) correct. The thing I like best about EBB is that you can walk into a shop of over the top, outrageous and beautiful bicycles from around the world (including those made in the back room), and there is Bill Davidson, patiently and cheerfully explaining to a newbie how to patch a flat...
(BTW, anyone visiting Seattle ought to stop by the store if you like bikes; it's right by Pike Place Market. The collection of vintage bikes hanging from the ceiling is worth the trip).