I just got an email from customer service that my ticket has been closed and they've sent a request to the billing department for a full refund. They apologized for the confusion.
At least they have done the honorable thing. I would possibly still get the app for the iPad, but I don't yet know if there is video on demand, and there are so many complaints in the app reviews about the all access thing I just don't know if it's any good. For now I'll use steephill.tv and whatever else I can find.
So pcfxer that email I gave you is a good one. Use that if you want a refund too.