PSA: UVEX Helmet Recall
03-17-15, 10:38 AM
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PSA: UVEX Helmet Recall
Word on the streets is that it takes ~2 weeks for them to ship you your new helmet or refund check AFTER they've received your old helmet.
Here's the reimbursement if you want a refund:
Bicycle Helmets Recalled by UVEX Sports
Dear uvex Customer,
Thank you for your patience on this Uvex helmet recall.
This recall involves seven models of UVEX helmets. The helmets come in a variety of colors with different colored chin straps. The helmets have a model number inside the helmet under the fitting pad on the top right side. The affected helmet model numbers are XB017, XB022, XB025, XB027, XB032, XB036 and XB038 (see attachment “UVEX Recall notice info”).
Consumers should stop using the helmets and contact UVEX for a free compliant helmet or a refund of the purchase price.
Customers should go to the UPS link below to obtain a shipping label and Return Authorization number.
https://row.ups.com/Default.aspx?Com...sword=testuser
If you are requesting a replacement, please see the attached catalog and indicate in the comments area a 1st and 2nd choice. Don’t forget your size as well. If you indicate that you want a replacement helmet, but do not specify which one, UVEX will choose a replacement helmet for you. If there is no replacement available, a refund will be issued.
All refunds and replacements will be processed on a timely basis.
For any further questions regarding your return please call 1-978-702-4260 or email customerserviceusa@uvexsports.com
Thank you,
Customer Service
UVEX Sports USA
60 Newark St. Haverhill, MA 01832
P: 978-702-4260
P: 844-767-0656
Email: customerserviceusa@uvexsports.com
Dear uvex Customer,
Thank you for your patience on this Uvex helmet recall.
This recall involves seven models of UVEX helmets. The helmets come in a variety of colors with different colored chin straps. The helmets have a model number inside the helmet under the fitting pad on the top right side. The affected helmet model numbers are XB017, XB022, XB025, XB027, XB032, XB036 and XB038 (see attachment “UVEX Recall notice info”).
Consumers should stop using the helmets and contact UVEX for a free compliant helmet or a refund of the purchase price.
Customers should go to the UPS link below to obtain a shipping label and Return Authorization number.
https://row.ups.com/Default.aspx?Com...sword=testuser
If you are requesting a replacement, please see the attached catalog and indicate in the comments area a 1st and 2nd choice. Don’t forget your size as well. If you indicate that you want a replacement helmet, but do not specify which one, UVEX will choose a replacement helmet for you. If there is no replacement available, a refund will be issued.
All refunds and replacements will be processed on a timely basis.
For any further questions regarding your return please call 1-978-702-4260 or email customerserviceusa@uvexsports.com
Thank you,
Customer Service
UVEX Sports USA
60 Newark St. Haverhill, MA 01832
P: 978-702-4260
P: 844-767-0656
Email: customerserviceusa@uvexsports.com
Uvex Recall helmet MSR price
XB017
Supersonic $110.00
XB022
Onyx $110.00
City 7 $110.00
XB025
XP $99.00
XP 100 $99.00
XP City $99.00
City 9 $99.00
XB027
Sport Boss $110.00
Boss Race $110.00
XB032
FP 3 $190.00
Race3 $190.00
XB036
Race 5 $239.00
XB038
Ultrasonic $139.00
* If you have a recipet that shows a higher retail price we will honor it.
XB017
Supersonic $110.00
XB022
Onyx $110.00
City 7 $110.00
XB025
XP $99.00
XP 100 $99.00
XP City $99.00
City 9 $99.00
XB027
Sport Boss $110.00
Boss Race $110.00
XB032
FP 3 $190.00
Race3 $190.00
XB036
Race 5 $239.00
XB038
Ultrasonic $139.00
* If you have a recipet that shows a higher retail price we will honor it.
03-17-15, 12:03 PM
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Is this the same UVEX recall that was announced last year?
https://www.bikeforums.net/recall-ann...e-germany.html
https://www.bikeforums.net/recall-ann...e-germany.html
03-17-15, 07:59 PM
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Oh, why thanks @Elvo, I was unaware and do have one of the recalled Boss Race models, so I'll give them a ring tomorrow and see what's going on. It was a great helmet insofar as I could tell, so hopefully I can get a replacement.
