Advertise on Bikeforums.net



User Tag List

Page 1 of 4 123 ... LastLast
Results 1 to 25 of 80
  1. #1
    Member
    Join Date
    Aug 2008
    Posts
    27
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    BikesDirect Won't Refund My Money

    Even though I had concerns about some of the information I read in this forum, I decided to try to save some money and purchased a bike from bikesdirect.com. I am starting to regret that decision.

    I will let this timeline speak for itself:

    May 31, 2008. I ordered (and paid for) a 58cm Motobecane Fantom Cross Pro.

    June 2. BD sent me an email stating that my bike would ship “mid-June.”

    June 16. I visited the BD website, and read that 58cm FC Pros wouldn’t ship until late June or early July. I then emailed BD and was told that my bike should ship by the end of the month.

    June 27. In response to my request for another update, BD said that my bike should ship during the second week of July.

    July 15. I again asked for an update. BD says 58cms are expected “any day.”

    July 24. BD still does not have a 58cm. I couldn’t wait anymore and decided to buy a bike from a LBS. I sent an email to BD cancelling my order and requesting a refund. No response from BD.

    July 29. BD did not process a refund with my card company, so I sent another email, again asking about my refund. No response from BD.

    This morning. I sent a third email to BD, this time demanding a refund or at least some response. Nothing.

    To say the least, I am concerned. BD was responding to my requests for updates on my order until I asked for my money back. Since then, nothing.

    I hope this is just a simple misunderstanding. But those of you considering a purchase from BD should be careful.
    Last edited by Willy Gee; 08-07-08 at 04:04 PM.

  2. #2
    Senior Member
    Join Date
    Mar 2006
    Location
    Michigan
    Posts
    248
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    doesnt the bikesdirect guy post here? hopefully he sees this.

  3. #3
    Junior Member
    Join Date
    Jan 2008
    Location
    Houston, TX
    My Bikes
    Trek Madone 5.2 SSL
    Posts
    24
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Call your credit card company and dispute the charge, they are generally very helpful.
    Last edited by texaggs; 08-07-08 at 02:37 PM. Reason: spelling

  4. #4
    nowheels
    Guest
    yeah... the BD guy post quite often. Did you try to call them vs just emali?

  5. #5
    Member
    Join Date
    Aug 2008
    Posts
    27
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Thanks for the replies. I'm working with my credit card company now, but I shouldn't have to.

    I see that the BD website says that 58cms will be available at the end of July even though they still don't have any. Looks like they are behind on a lot of things.

    I hope someone is still running the show.
    Last edited by Willy Gee; 08-07-08 at 03:45 PM.

  6. #6
    Member
    Join Date
    Aug 2008
    Posts
    27
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I don't think you can call them. I'll double check, but I think they require email communications.

  7. #7
    Member
    Join Date
    May 2008
    Posts
    25
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    thanks alot for sharing this post. i am sure quite a few people will find it helpful.

    more importantly, i hope that this situation resolves itself soon for you.

    enjoy your "other" new bike

  8. #8
    Senior Member Snowsurfer's Avatar
    Join Date
    Mar 2008
    Posts
    271
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    So I like the idea of the credit card company. They can usually fix it. If you didn't receive the product you don't have to worry. Ride safe and lube the chain regularly. lol.

  9. #9
    Member
    Join Date
    Aug 2008
    Posts
    27
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Oh, I love the new bike, a Trek XO1 that I got for $1,200. My commute used to be 2 miles on a paved road and 4 on a bikepath. Now it's 1 mile on a bikepath, 1 on the road, and 4 on dirt. Much more satisfying.

  10. #10
    Senior Member filtersweep's Avatar
    Join Date
    Mar 2004
    Posts
    2,615
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Are you suggesting the transaction cleared months ago, and nothing has been shipped? They shouldn't charge your card until they have your bike. That is a strange business practice.

  11. #11
    Member
    Join Date
    Aug 2008
    Posts
    27
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Yes, I paid for the bike in May. BD processed the payment through PayPal. That's what my credit card company says. And I paid the credit card company.
    Last edited by Willy Gee; 08-07-08 at 03:33 PM.

  12. #12
    Senior Member
    Join Date
    Nov 2007
    Location
    Champaign, Il
    My Bikes
    Litespeed and a Fantom Cross Commuter
    Posts
    70
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Not good, and as a prior BD customer, I consider this SHADY.

  13. #13
    Banned.
    Join Date
    Sep 2007
    Posts
    1,548
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    somewhat related...

    i've definitely gotten the itch to get something affordable from bikesdirect in the past. numerous times, i've had my mind all made up to get this or that from that. the reason i still do not have a BD bike? the have NEVER had the bike i wanted in the size i wanted in stock. never. it's always out of stock or awaiting shipment at a future date.

    i'm an impulse buyer that requires immediate gratification...i can't want months...

  14. #14
    Senior Member
    Join Date
    May 2008
    Location
    Texas
    My Bikes
    Giant OCR 3, Bontrager, Trek 1500
    Posts
    190
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by texaggs View Post
    Call your credit card company and dispute the charge, they are generally very helpful.
    Best answer. l And you might check their website and your account. You should be apply to request charge be cancelled on ground merchant has not shipped after long delay and notice requesting cancellation. Ordinary procedure will be for CC company to give merchant a period of time [2 weeks ??] to respond with proof, which in your case is most unlikely. And do advise BD what you have done.

    Good luck.

  15. #15
    Junior Member
    Join Date
    Jul 2008
    Posts
    6
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Willy Gee View Post
    Yes, I paid for the bike in May. BD processed the payment through PayPal. That's what my credit card company says. And I paid the credit card company.
    Since you paid via paypal, why didn't you use their refund system?

    You might end up with an issue since you didn't directly pay with credit card to BD for your bike.. instead you used paypal which withdrew funds from your credit card.

  16. #16
    Junior Member
    Join Date
    Aug 2008
    Posts
    6
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    You've been more than fair and patient with BD and they are not able to perform despite you having given them adequate opportunity. Unless the purchase terms require a deposit, legally, your credit card should not be be charged until there is a legal transfer of title to the goods, or the services have been performed. IOW, payment should be processed at the time of shipping for a shipment made FOB factory, warehouse etc., not days or months earlier. I have not used paypal but 1-2 times, but your credit card company will back charge the vendor. We prefer to always use AMEX in transactions like this because their policy favors the consumer. They handle disputes by phone and immediately remove the charge pending the merchant response. We once bought software online with Visa and discovered that the software was not new but an illegal copy that could not be registered. Visa had us write letters to them, fill out forms, over and over, and never removed the charge. We are still out the money after a year.

    I'm sure that BD intended to ultimately fill the order, but they failed in their fulfillment obligation and obviously handled the situation poorly.

    I came razor close to ordering a bike from BD just last week, but because of the long response time to questions and the lack of a phone number with a live person to contact, I bought my bike at Performance last weekend. Turned out they had a great sale, got a bike I wanted, had better components, good service, and lifetime adjustments. Plus, I got to support their local store which is an important resource to area bikers. Enjoy your new bike!

  17. #17
    Senior Member ronbridal's Avatar
    Join Date
    Mar 2004
    Location
    Illinois
    Posts
    524
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Mike at BD does post often in other threads and I am interested to see what he has to say about this one. I have done business with BD in the past (Le Champion SL) and was very satisfied. I hope to hear things work out well for you.

    RB

  18. #18
    Senior Member BengeBoy's Avatar
    Join Date
    Jul 2007
    Location
    Seattle, Washington, USA
    My Bikes
    2009 Chris Boedeker custom, 1988 Tommasini Prestige, 2007 Bill Davidson custom; 1988 Specialized Stumpjumper
    Posts
    6,934
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    There are federal laws that cover this situation. This website from the Federal Trade Commission (FTC) describes what the merchant's obligations are on delayed shipments; it's a federal law. The website gives a step-by-step guide on how to dispute charges with your credit card company and how, ultimately, to file a complaint with the FTC.

    http://www.ftc.gov/bcp/edu/pubs/cons...dit/cre28.shtm


    Here is the relevant section from the FTC website:

    The Mail or Telephone Order Merchandise Rule

    This rule covers merchandise you order by mail, telephone, computer and fax. It requires merchants to have a reasonable basis for claiming they can ship an order within a certain time.
    Ship Dates

    • By law, a merchant should ship your order within the time stated in its ads or over the phone. If the merchant doesn't promise a time, you can expect it to ship your order within 30 days.
    • The shipment "clock" begins when the merchant receives a "properly completed order." That includes your name, address and payment (check, money order or authorization to charge an existing credit account - whether the account is debited at that time or not).
    • If the merchant doesn't promise a shipping time and you are applying for credit to pay for your purchase, the merchant has an additional 20 days (50 days total) to establish the account and ship the merchandise.
    Delays

    If the merchant is unable to ship within the promised time, it must notify you by mail, telephone, or email, give a revised shipping date and give you the chance to cancel for a full refund or accept the new shipping date. The merchant also must give you some way to exercise the cancellation option for free, for example, by supplying a prepaid reply card or staffing a toll-free telephone number.
    • If you ignore the option notice, and the delay is 30 days or less, it's assumed that you accept the delay and are willing to wait for the merchandise.
    • If you do not respond - and the delay is more than 30 days - the order must be canceled by the 30th day of the delay period and a full refund issued promptly.
    If the merchant can't meet the revised shipping date, it must notify you again by mail, email or telephone and give you a new shipping date or cancel your order and give you a refund.
    • The order will be canceled and a refund issued promptly unless you indicate by the revised shipping date that you are willing to wait.
    • If you do not respond at all to the second notice, it's assumed that you are not willing to wait, and a full refund must be issued promptly.
    Last edited by BengeBoy; 08-08-08 at 12:08 AM.

  19. #19
    Hello. crushkilldstroy's Avatar
    Join Date
    Jun 2005
    Location
    West Seattle
    Posts
    2,902
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I'd definitely like to see what's happening here. I'm sticking around for a response of some sort before I throw 800 bucks their way.
    Quote Originally Posted by Jacquie Phelan
    Until mountain biking came along, the bike scene was ruled by a small elite cadre of people who seemed allergic to enthusiasm.

  20. #20
    jgmacg
    Guest
    I'm shocked - shocked! - to discover that the BD customer service model requires a dissatisfied buyer to post on a Bike Forums message board and hope that the owner of the company eventually wanders by.

  21. #21
    Member
    Join Date
    Aug 2008
    Posts
    27
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Thanks for all the replies. My wife is working with our credit card company. (She has the summer off from work.)

  22. #22
    Senior Member ronbridal's Avatar
    Join Date
    Mar 2004
    Location
    Illinois
    Posts
    524
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    i

    Quote Originally Posted by jgmacg View Post
    I'm shocked - shocked! - to discover that the BD customer service model requires a dissatisfied buyer to post on a Bike Forums message board and hope that the owner of the company eventually wanders by.
    I'm SHOCKED that another BF member would post an irrelevant, sarcastic post! I'm shocked! Not to mention the fact that Mike (apparent owner of BD) is a frequent poster on this message board. I can't explain it, I'm just ShOcKeD!!!!!

  23. #23
    Member
    Join Date
    Jul 2008
    Posts
    29
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    You would think it is in their best interest to stop the CC company from pulling that money back. I don't know how well paypal takes things like that, could freeze their account.

  24. #24
    jgmacg
    Guest
    Quote Originally Posted by ronbridal View Post
    I'm SHOCKED that another BF member would post an irrelevant, sarcastic post! I'm shocked! Not to mention the fact that Mike (apparent owner of BD) is a frequent poster on this message board. I can't explain it, I'm just ShOcKeD!!!!!
    Hardly irrelevant given the fact that the second post on the thread suggests that maybe Mike will stop by and correct the problem.

    Sarcastic? Sure, especially given the circumstance. Rather than camp out on BF, hoping that BD's owner drops in for a visit, how about an 800-number that people with customer service issues can actually, you know, call for help?

  25. #25
    All Bikes All The Time Sawtooth's Avatar
    Join Date
    Feb 2005
    Location
    Boise, ID
    My Bikes
    Giant TCR 0, Lemond Zurich, Giant NRS 1, Jamis Explorer Beater/Commuter, Peugeot converted single speed
    Posts
    2,345
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Most folks I know who do business with BD have been happy. But If I were Mike I would be interested in making this right. I have considered his frequent posting on BD a pretty savy marketing move and I doubt he would want to screw that up over something like this.

Page 1 of 4 123 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •