like the bike, hate the dealer...
Just bought a $350 Giant hybrid after many test-rides, and while I really like the bike, I was very disappointed with my LBS. Staff didn't know the specials advertised on their own website, then told me they didn't apply to items in the store (though you can't purchase stuff from the website), then tried to steer me away. Sold my partner waaay more helmet than needed. Was very unhelpful, the attitude was kind of 'you're not a racer spending $1k+ so you're not really worth our time.' When I bought the bike, the salesperson told me to bring in the bike after 30 days for a free cable-tightening and tune-up. But when I paid the store manager said 'oh don't bother with that, the cables wont' stretch that much. just bring it in for the free fall tuneup. we'll be less busy then.' I had to ask for a demonstration of how the quick-release works and the gear shifter. etc.
Contrast w/my partner's LBS experience (different shop) - they put the bike up on a stand in the repair bay and spent a good 20 minutes going over how to operate, check, and maintain the bike. Oh, and did that while happily entertaining our 2 kiddos in the shop area.
Unfortunately I didn't find a bike at LBS #2 that I like, and they don't sell Giants.