Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Recreational & Family Ride just to ride? Have a family and want to get them into cycling? Drop in here to discuss recreational and family cycling issues.

User Tag List

Reply
 
Thread Tools Search this Thread
Old 07-05-05, 12:33 PM   #1
raisin
Junior Member
Thread Starter
 
Join Date: Jul 2005
Bikes:
Posts: 15
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
like the bike, hate the dealer...

Just bought a $350 Giant hybrid after many test-rides, and while I really like the bike, I was very disappointed with my LBS. Staff didn't know the specials advertised on their own website, then told me they didn't apply to items in the store (though you can't purchase stuff from the website), then tried to steer me away. Sold my partner waaay more helmet than needed. Was very unhelpful, the attitude was kind of 'you're not a racer spending $1k+ so you're not really worth our time.' When I bought the bike, the salesperson told me to bring in the bike after 30 days for a free cable-tightening and tune-up. But when I paid the store manager said 'oh don't bother with that, the cables wont' stretch that much. just bring it in for the free fall tuneup. we'll be less busy then.' I had to ask for a demonstration of how the quick-release works and the gear shifter. etc.

Contrast w/my partner's LBS experience (different shop) - they put the bike up on a stand in the repair bay and spent a good 20 minutes going over how to operate, check, and maintain the bike. Oh, and did that while happily entertaining our 2 kiddos in the shop area.

Unfortunately I didn't find a bike at LBS #2 that I like, and they don't sell Giants.

raisin is offline   Reply With Quote
Old 07-07-05, 06:43 AM   #2
freeranger
Senior Member
 
freeranger's Avatar
 
Join Date: Jun 2005
Location: Kentucky
Bikes: 06 Lemond Reno, 98 GT Timberline mtn.bike
Posts: 1,014
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I'd just deal with the other shop. You don't have to have yours serviced where you bought it. The only brand specific with a bike is the frame-the rest of the parts are the same as on any other bike.
But I'd find a way to speak with the owner where you bought your bike and let him know how his employees treated you and that you will not be dealing with him in the future. Maybe the shop will get a personell change and you can get some decent service.
freeranger is offline   Reply With Quote
Old 07-07-05, 01:02 PM   #3
chephy
Two H's!!! TWO!!!!!
 
chephy's Avatar
 
Join Date: Jul 2005
Location: Toronto, ON
Bikes:
Posts: 4,222
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Unfortunately LBS 2 won't provide any services or tune-ups for free.
chephy is offline   Reply With Quote
Old 07-10-05, 04:52 PM   #4
megaman
Approaching Nirvana
 
megaman's Avatar
 
Join Date: Aug 2003
Location: Tomah, WI
Bikes: Catrike Expedition
Posts: 1,223
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by chephy
Unfortunately LBS 2 won't provide any services or tune-ups for free.
But just how much is that really worth when you don't like your current LBS?
__________________
"The difference between genius and stupidity is that genius has its limits."
-- Albert Einstein
megaman is offline   Reply With Quote
Old 07-10-05, 09:49 PM   #5
twahl
Tom (ex)Builder
 
twahl's Avatar
 
Join Date: Jul 2004
Location: Manassas, VA
Bikes: Specialized Allez
Posts: 2,814
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Or maybe...just maybe, when they see your face from time to time they might come around. I have a great relationship with my family owned LBS, even though I don't spend a lot there. I also have a good working relationship with the guys at the local Performance. I'm in both shops at least once a week just to see what's up, say hi, buy some chain lube or a spare tube or something, and the more I'm in there, the more friendly they are.
__________________
Tom

"It hurts so good..."
twahl is offline   Reply With Quote
Old 07-11-05, 11:40 AM   #6
KingTermite 
On my TARDIScycle!
 
KingTermite's Avatar
 
Join Date: Jun 2005
Location: Eastside Seattlite Termite Mound
Bikes: Trek 520, Trek Navigator 300, Peugeot Versailles PE10DE
Posts: 3,924
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
A good LBS is a blessing.

I bought mine at a store called ABC Bicycles....but since my move (still local) have been going to another bike shop that is very close to my house. They have a better selection, but they are so/so for personal customer service, etc....

I was in the neighborhood so stopped back in at ABC over weekend and the guy still remembers me and starts chatting with me asking how my riding is going, etc....

I wanted to buy a product they didn't have in store....he looked up price and told me I should probably go online as they would be much higher. It was a small ticket item (they were $40, $33 online), so I asked him to order it and I'd buy it from him anyway.

Be thankful when you find the bike shop you love. BTW...I will say that "most" bike shops I've dealt with ARE very good and helpful. So you just had bad luck.
__________________
Quote:
Originally Posted by coffeecake View Post
- it's pretty well established that Hitler was an *******.
KingTermite is offline   Reply With Quote
Old 07-31-05, 02:21 PM   #7
sichang
Junior Member
 
Join Date: Jul 2005
Bikes:
Posts: 9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Interesting - I too was focused on the Trek 7xxx series hybrids and Giant Cypress line. The local Trek dealer was one of the slimiest salesman I had ever seen. Looked like he belonged in some SNL skit on used car salesman, complete with slicked back hair and a goofy 70's moustache and a polo shirt with raised collar. I was thinking to myself "what if I like this bike? can I go through with purchasing it from a guy like this?" He even had the gall to whisper to me later on while my gf was taking her bike out for a spin (Trek 7000 women's which is all they had), that he wasn't being "sexist" but there is no woman that can take advantage of a bike better than the entry level 7000. I told him "Yeah but many people buy upgraded bikes not because they can "take advantage" of the superior components, but because the bikes often have more reliable, smoother performing components". He sneered at that and gave me some half baked bs answer.

Luckily we didn't like the Trek hybrids at all and much preferred the Giant Cypress bikes. The local Giant dealer is an extremely honest and likeable guy and struck us as a true bike enthusiast. He also offered lifetime adjustments for free on the bikes and gave us no nonsense rock bottom quotes without messing around.
sichang is offline   Reply With Quote
Old 08-06-05, 12:25 PM   #8
boozergut
Senior Member
 
boozergut's Avatar
 
Join Date: Jul 2005
Bikes:
Posts: 172
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
I love my Giant Sedona but the LBS guy never bothered to tell me anything about it. He never stepped from behind the counter...
boozergut is offline   Reply With Quote
Old 08-07-05, 11:56 AM   #9
Elvish Legion
JOCP Senior Advisor
 
Join Date: Apr 2005
Location: Fort Worth/Keller Texas
Bikes: 1979 Shcwinn Varsity, 2005 Speciazlied Transition Multi-Sport, 2005 Specailized Sirrus
Posts: 1,061
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by raisin
Just bought a $350 Giant hybrid after many test-rides, and while I really like the bike, I was very disappointed with my LBS. Staff didn't know the specials advertised on their own website, then told me they didn't apply to items in the store (though you can't purchase stuff from the website), then tried to steer me away. Sold my partner waaay more helmet than needed. Was very unhelpful, the attitude was kind of 'you're not a racer spending $1k+ so you're not really worth our time.' When I bought the bike, the salesperson told me to bring in the bike after 30 days for a free cable-tightening and tune-up. But when I paid the store manager said 'oh don't bother with that, the cables wont' stretch that much. just bring it in for the free fall tuneup. we'll be less busy then.' I had to ask for a demonstration of how the quick-release works and the gear shifter. etc.

Contrast w/my partner's LBS experience (different shop) - they put the bike up on a stand in the repair bay and spent a good 20 minutes going over how to operate, check, and maintain the bike. Oh, and did that while happily entertaining our 2 kiddos in the shop area.

Unfortunately I didn't find a bike at LBS #2 that I like, and they don't sell Giants.


What state do you live in?
Elvish Legion is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 03:58 AM.