I'm not normally one to complain about LBS's, but this week's experience really has me shaking my head. Here's the story:
My 11 year old daughter was due for a new bike. Hubby and I go off to our LBS, one we've dealt with before, and we like it there. It's owned and run by a family, and we've had really good service from them.
We're looking at lower-end mountain bikes, liking the price of the Norco Pinnacle (it's on sale - yay!). So a woman comes over to help. This is where it gets frustrating. We tell her that our daughter is just a little taller than I am (5'4"ish), and she pulls out a 17" bike! I don't think that will work, and swinging a leg over the top tube I can only touch the ground with heels in the air, and the reach wasn't very comfortable. Well, this chick tells me that the 15" will be too small, and that my kid will probably have a growth spurt anyway, and if she's a strong rider (she's a bmx racer, so yes, she is) she can "handle" a bigger bike. WTF? Isn't it supposed to be about proper fit?
Daughter and I went back today, and luckily talked to a different woman, who agreed that the 15" looked right for her. As we are waiting around for the shop guys to give it a once-over, the first woman sees us, and calls across the store "so, taking the 17 then?" The today-woman and I said "No, the 15" at the same time. Argh.
My daughter is lucky that I know something about bikes at least - I'd hate to see what this chick tries to sell to parents who don't know! My kid would be riding off road and landing on the cross bar all the time, or dumping her bike over sideways to get off the thing. I don't care if she's going to eventually have a growth spurt - a kid needs a bike they can ride today! If she does go crazy and grow 6 inches in the next while, we'll deal with it and get her something that fits her then. How frustrating when the sales people don't even know the basics of bike fit. I'm just shaking my head.