Help! New Burley D'lite wheels won't fit....
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Help! New Burley D'lite wheels won't fit....
hi,
just got my new burley d'lite 07 model yesterday.... it's was nearly fully assembled when it arrived, just needed to unfold and put on the wheels. the problem is that the wheels are rubbing against the frame, and they dont seem to "fit" very well. the quick release lever doesn't lie flat....
what am i doing wrong?
thanks
eoconnor
just got my new burley d'lite 07 model yesterday.... it's was nearly fully assembled when it arrived, just needed to unfold and put on the wheels. the problem is that the wheels are rubbing against the frame, and they dont seem to "fit" very well. the quick release lever doesn't lie flat....
what am i doing wrong?
thanks
eoconnor
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Just picked up my D'Lite yesterday from my LBS (it was on sale for $389) and they specifically told me that they would not let me assemble it at home for fear that my improper assembly would void the warranty (and be dangerous to our child). So they insisted on assemblying it and putting it in the car for me (free of charge). They said that most LBS will do this because of the number of consumers who don't know how to put it up properly.
Maybe you can go to a LBS who can help you assemble it for a nominal fee? Or call Burley for help? Something like this is too important to mess up.
Maybe you can go to a LBS who can help you assemble it for a nominal fee? Or call Burley for help? Something like this is too important to mess up.
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maybe its not so unusual then... they might not be so easy to assemble afterall. problem is i got it on rei online, i live in ireland, and we have no burley dealers here... have been talking to burley on the 'phone, but still no luck....
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Originally Posted by eoconnor
maybe its not so unusual then... they might not be so easy to assemble afterall. problem is i got it on rei online, i live in ireland, and we have no burley dealers here... have been talking to burley on the 'phone, but still no luck....
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hi karmantra,
the fabric panel is quit tight actually... rubbing occured on both sides. in fact, it was more than just rubbing, it was practically impossible to cycle with 2 kids in it. i think rei pay for return shipping, but packing the thing up is going to be a big pain. i wonder if i took and video clip and emailed it, would they just send me a new one???
the fabric panel is quit tight actually... rubbing occured on both sides. in fact, it was more than just rubbing, it was practically impossible to cycle with 2 kids in it. i think rei pay for return shipping, but packing the thing up is going to be a big pain. i wonder if i took and video clip and emailed it, would they just send me a new one???
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also.... can i ask... when putting on quick release wheels, should you have to apply HUGE pressure to the lever to close it? this lever just isnt closing right....
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Originally Posted by eoconnor
also.... can i ask... when putting on quick release wheels, should you have to apply HUGE pressure to the lever to close it? this lever just isnt closing right....
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good idea karmantra.... we're emailing pics back and forth to burley to see if we can solve the problem also. i was ONE DAY too late for the older burley d'lite on sale in rei. i had read your post, so i wanted to get the older model. nevermind.
will let you all know how we get on though....
will let you all know how we get on though....
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eoconnor: Do the wheels of your '07 D'Lite rub against the side frame or the fabric side panel, or both? I recently saw another '07 D'Lite that was within an eighth of an inch (3mm) of the wheel rubbing the fabric side panel that wraps around the metal side frame--is that the area where your wheel rubs? Seems to me that Burley is working with some very narrow tolerances in construction, where any any deviation from the 'norm' could create the rubbing that you have experienced. Any luck with Burley?
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hi karmantra,
the wheels rubbed against the fabric side panel that wraps around the metal side frame. I must say the people at Burley were very good, considering we bought the trailer online and are based in ireland. they sent us a "fix kit" which basically involved inserting a new axle and flipping the wheel around. I only got it yesterday, and i fixed the wheels.... or so i thought. used it today to bring my 2 daughters to day care, but the wheels still seem to be rubbing slightly. not nearly as bad as before, but still not perfect. i'm going to get back on to them today. I suspect this was a common problem with the 07 models....
the wheels rubbed against the fabric side panel that wraps around the metal side frame. I must say the people at Burley were very good, considering we bought the trailer online and are based in ireland. they sent us a "fix kit" which basically involved inserting a new axle and flipping the wheel around. I only got it yesterday, and i fixed the wheels.... or so i thought. used it today to bring my 2 daughters to day care, but the wheels still seem to be rubbing slightly. not nearly as bad as before, but still not perfect. i'm going to get back on to them today. I suspect this was a common problem with the 07 models....
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Originally Posted by eoconnor
hi karmantra,
the wheels rubbed against the fabric side panel that wraps around the metal side frame. I must say the people at Burley were very good, considering we bought the trailer online and are based in ireland. they sent us a "fix kit" which basically involved inserting a new axle and flipping the wheel around. I only got it yesterday, and i fixed the wheels.... or so i thought. used it today to bring my 2 daughters to day care, but the wheels still seem to be rubbing slightly. not nearly as bad as before, but still not perfect. i'm going to get back on to them today. I suspect this was a common problem with the 07 models....
the wheels rubbed against the fabric side panel that wraps around the metal side frame. I must say the people at Burley were very good, considering we bought the trailer online and are based in ireland. they sent us a "fix kit" which basically involved inserting a new axle and flipping the wheel around. I only got it yesterday, and i fixed the wheels.... or so i thought. used it today to bring my 2 daughters to day care, but the wheels still seem to be rubbing slightly. not nearly as bad as before, but still not perfect. i'm going to get back on to them today. I suspect this was a common problem with the 07 models....
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hi k,
no worrries abou the fabric, its already torn from my first ride with the 2 girls. a few more black marks wont make much difference! I did exactly as u said - flipped the wheel and inserted the new axle. the wheel was dished to begin with. i dont need to fold the trailer so that shouldnt add stress.
I dont need any more stress! I have enough stress using wonky trailers trying to get my kids around!!
no worrries abou the fabric, its already torn from my first ride with the 2 girls. a few more black marks wont make much difference! I did exactly as u said - flipped the wheel and inserted the new axle. the wheel was dished to begin with. i dont need to fold the trailer so that shouldnt add stress.
I dont need any more stress! I have enough stress using wonky trailers trying to get my kids around!!
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Originally Posted by eoconnor
hi,
just got my new burley d'lite 07 model yesterday.... it's was nearly fully assembled when it arrived, just needed to unfold and put on the wheels. the problem is that the wheels are rubbing against the frame, and they dont seem to "fit" very well. the quick release lever doesn't lie flat....
what am i doing wrong?
thanks
eoconnor
just got my new burley d'lite 07 model yesterday.... it's was nearly fully assembled when it arrived, just needed to unfold and put on the wheels. the problem is that the wheels are rubbing against the frame, and they dont seem to "fit" very well. the quick release lever doesn't lie flat....
what am i doing wrong?
thanks
eoconnor
But in case it got overlooked, there you go.
That's all I got.
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eoconner: I would consider your plight a warranty matter due to a design flaw--a 'fit kit' sent by Burley sounded like a feeble effort to rectify the situation. I would send pictures to Burley of the torn side panels and demand some kind of compensation--your '07 could have been a first production run that had this issue--it may have been corrected by now. Burley needs to make it right with you!
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hi karmantra,
the pics and video clips have been sent! my husband tightened up the wheels yesterday and it appears to be working normally now. just hope it stays that way. i would have gone down the warranty route, but seeing as we're so far away, with no burley distributor in ireland at all, it would all be a bit difficult. i'm just glad its working now. would be interested to hear about others with this problem though...
the pics and video clips have been sent! my husband tightened up the wheels yesterday and it appears to be working normally now. just hope it stays that way. i would have gone down the warranty route, but seeing as we're so far away, with no burley distributor in ireland at all, it would all be a bit difficult. i'm just glad its working now. would be interested to hear about others with this problem though...
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Originally Posted by rogers2queens
I know that this might seem to simple, but I think that you have the wheels on the wrong way. Try flipping the wheels around.
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hi K,
I was DEFINATELY not the only one!! the fix kit included fixing instructions for a number of models. i'm surprised no one else has posted here though.
eoconnor
I was DEFINATELY not the only one!! the fix kit included fixing instructions for a number of models. i'm surprised no one else has posted here though.
eoconnor