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Old 04-02-07, 01:47 PM   #1
eoconnor
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Help! New Burley D'lite wheels won't fit....

hi,
just got my new burley d'lite 07 model yesterday.... it's was nearly fully assembled when it arrived, just needed to unfold and put on the wheels. the problem is that the wheels are rubbing against the frame, and they dont seem to "fit" very well. the quick release lever doesn't lie flat....
what am i doing wrong?

thanks

eoconnor
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Old 04-02-07, 04:59 PM   #2
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Just picked up my D'Lite yesterday from my LBS (it was on sale for $389) and they specifically told me that they would not let me assemble it at home for fear that my improper assembly would void the warranty (and be dangerous to our child). So they insisted on assemblying it and putting it in the car for me (free of charge). They said that most LBS will do this because of the number of consumers who don't know how to put it up properly.

Maybe you can go to a LBS who can help you assemble it for a nominal fee? Or call Burley for help? Something like this is too important to mess up.
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Old 04-03-07, 01:13 AM   #3
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maybe its not so unusual then... they might not be so easy to assemble afterall. problem is i got it on rei online, i live in ireland, and we have no burley dealers here... have been talking to burley on the 'phone, but still no luck....
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Old 04-03-07, 08:53 AM   #4
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Quote:
Originally Posted by eoconnor
maybe its not so unusual then... they might not be so easy to assemble afterall. problem is i got it on rei online, i live in ireland, and we have no burley dealers here... have been talking to burley on the 'phone, but still no luck....
The '07 D'Lites are a new design very similar to what they have used on their Solo for the last 4 years, where they fold front to back instead of side to side, (older D'lite design). Is the wheel hitting the built-in side panel reinforcement? As far as the lever not sitting flush on the wheel, that is probably a warranty issue--the new D'Lites use a different wheel mounting design than their old wheels used with their perimeter frame, and they may not have been adjusted correctly at Burley before they were shipped, LBS can probably adjust. Does the fabric side panel seem loose within the aluminum side frame? Does the rubbing occur on both sides? Maybe the panel was sewn too large for the frame. It sounds like a warranty matter, and if you did buy it via REI, they will take back, although the shipping will probably be $$$$. You could probably run some shock cord between the side panels to pull in the side panels from the wheel, but for a $500+ trailer you shouldn't have to rely on 'mickey-mouse' fixes!
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Old 04-03-07, 10:03 AM   #5
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hi karmantra,
the fabric panel is quit tight actually... rubbing occured on both sides. in fact, it was more than just rubbing, it was practically impossible to cycle with 2 kids in it. i think rei pay for return shipping, but packing the thing up is going to be a big pain. i wonder if i took and video clip and emailed it, would they just send me a new one???
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Old 04-03-07, 10:10 AM   #6
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also.... can i ask... when putting on quick release wheels, should you have to apply HUGE pressure to the lever to close it? this lever just isnt closing right....
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Old 04-03-07, 10:35 AM   #7
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Quote:
Originally Posted by eoconnor
also.... can i ask... when putting on quick release wheels, should you have to apply HUGE pressure to the lever to close it? this lever just isnt closing right....
I had a Solo that had a similar quick release wheel where one of the levers was extremely hard to close--I backed off the bolt that is located at the tip of the wheel hub that inserts into the axle and it was then easier to work the quick release (best to have your LBS check it first!) Not sure if this is the same wheel mount on the new D'Lite. Sorry to hear about your problems with the new D"Lite--I wrote an earlier thread about my concerns about the new D'Lite design--Their 'older' design had the perimeter frame that made wheel mounting a breeze, and the metal side frame rails that made 'panel rubbing' impossible--I'm sure the new design has some advantages, but the older design was well-tested & bombproof. Burley may have made the change for efficiency's sake--they almost went under last fall and was reorganized--they only make trailers now, the bicycles, recumbents and clothing line are gone. Email REI customer service and have them pull out one of their new '07 D'Lites and see if they have the same rubbing issues that you do--they will check it out & get back to you.
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Old 04-03-07, 11:11 AM   #8
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good idea karmantra.... we're emailing pics back and forth to burley to see if we can solve the problem also. i was ONE DAY too late for the older burley d'lite on sale in rei. i had read your post, so i wanted to get the older model. nevermind.
will let you all know how we get on though....
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Old 04-08-07, 10:42 AM   #9
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eoconnor: Do the wheels of your '07 D'Lite rub against the side frame or the fabric side panel, or both? I recently saw another '07 D'Lite that was within an eighth of an inch (3mm) of the wheel rubbing the fabric side panel that wraps around the metal side frame--is that the area where your wheel rubs? Seems to me that Burley is working with some very narrow tolerances in construction, where any any deviation from the 'norm' could create the rubbing that you have experienced. Any luck with Burley?
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Old 04-20-07, 11:36 AM   #10
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hi karmantra,
the wheels rubbed against the fabric side panel that wraps around the metal side frame. I must say the people at Burley were very good, considering we bought the trailer online and are based in ireland. they sent us a "fix kit" which basically involved inserting a new axle and flipping the wheel around. I only got it yesterday, and i fixed the wheels.... or so i thought. used it today to bring my 2 daughters to day care, but the wheels still seem to be rubbing slightly. not nearly as bad as before, but still not perfect. i'm going to get back on to them today. I suspect this was a common problem with the 07 models....
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Old 04-20-07, 04:52 PM   #11
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Quote:
Originally Posted by eoconnor
hi karmantra,
the wheels rubbed against the fabric side panel that wraps around the metal side frame. I must say the people at Burley were very good, considering we bought the trailer online and are based in ireland. they sent us a "fix kit" which basically involved inserting a new axle and flipping the wheel around. I only got it yesterday, and i fixed the wheels.... or so i thought. used it today to bring my 2 daughters to day care, but the wheels still seem to be rubbing slightly. not nearly as bad as before, but still not perfect. i'm going to get back on to them today. I suspect this was a common problem with the 07 models....
Dear eoconner: Burley had you 'flip' the wheel around & install the axle--are the wheels dished to begin with? Did they supply a longer axle in order to place the wheel farther away from the side fabric? The concern I would have is that over time the side fabric is going to stretch with a tendency to rub even more against the wheel, eventually leaving a black streak from the tire and possibly rubbing a hole in the side panel. The new method of how the '07 D'Lite folds down may also be a factor--it may put stress on the fabric and cause it to stretch over time.
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Old 04-21-07, 12:03 AM   #12
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hi k,
no worrries abou the fabric, its already torn from my first ride with the 2 girls. a few more black marks wont make much difference! I did exactly as u said - flipped the wheel and inserted the new axle. the wheel was dished to begin with. i dont need to fold the trailer so that shouldnt add stress.
I dont need any more stress! I have enough stress using wonky trailers trying to get my kids around!!
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Old 04-21-07, 12:11 AM   #13
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Quote:
Originally Posted by eoconnor
hi,
just got my new burley d'lite 07 model yesterday.... it's was nearly fully assembled when it arrived, just needed to unfold and put on the wheels. the problem is that the wheels are rubbing against the frame, and they dont seem to "fit" very well. the quick release lever doesn't lie flat....
what am i doing wrong?

thanks

eoconnor
The first thing that comes to mind is that the wheels are 'dished' -- not on center of the axle -- and you have installed them backwards. From your other posts, and given this thought probably occurred to the people at Burley, it looks like you've checked this.

But in case it got overlooked, there you go.

That's all I got.
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Old 04-21-07, 10:40 AM   #14
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eoconner: I would consider your plight a warranty matter due to a design flaw--a 'fit kit' sent by Burley sounded like a feeble effort to rectify the situation. I would send pictures to Burley of the torn side panels and demand some kind of compensation--your '07 could have been a first production run that had this issue--it may have been corrected by now. Burley needs to make it right with you!
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Old 04-22-07, 02:59 AM   #15
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hi karmantra,
the pics and video clips have been sent! my husband tightened up the wheels yesterday and it appears to be working normally now. just hope it stays that way. i would have gone down the warranty route, but seeing as we're so far away, with no burley distributor in ireland at all, it would all be a bit difficult. i'm just glad its working now. would be interested to hear about others with this problem though...
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Old 04-23-07, 04:33 PM   #16
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what is lbs?
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Old 04-23-07, 05:14 PM   #17
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what is lbs?
local bike shop
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Old 04-24-07, 12:49 PM   #18
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I know that this might seem to simple, but I think that you have the wheels on the wrong way. Try flipping the wheels around.
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Old 04-24-07, 08:08 PM   #19
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I know that this might seem to simple, but I think that you have the wheels on the wrong way. Try flipping the wheels around.
eocnnor: I think I know why you had the wheel rub issue--because Burley's wheel suppliers did not know that the wheels were dished, and procceded to install the axles on the wrong side of the wheel causing the wheel rub--the '07 D'Lite is a new design using a new wheel connection. Burley sending you a 'fit' kit to 'fix' the wheel by reversing the axle is proof that they screwed it up in the first place by not having the quality control in place to catch it before they shipped it! I have a feeling that you were not the only one that this happened to! I would not keep a stiff upper lip about this & figure that it was just bad luck--Burley at the least should send you new side panels to install on your trailer and properly-constructed wheels at no cost to you!
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Old 04-25-07, 02:09 PM   #20
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hi K,
I was DEFINATELY not the only one!! the fix kit included fixing instructions for a number of models. i'm surprised no one else has posted here though.
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