Join Date: Jun 2008
Location: Dallas, TX
Bikes: 2009 Trek 2.3, 2010 Specialized Secteur Sport
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A few good words for RBM
I've been commuting for about a month. Last week, I bought an InStep Quick n EZ from craigslist for $40 (Plus $15 in gas and tolls to drive out to the boonies of McKinney to pick it up). On the way home, I stopped off at Richardson Bike Mart in Frisco to pick up a helmet for my two year old. I got a Giro ME2 with duckies on it that he seemed to like.
He wore it 3 times in the first week and the fabric fell off which caused the webbing to fall out. Incredibly bad design if you ask me.
Anyway, I had lost the receipt in that time. I took it back to RBM Richardson near my house and showed it to them. They were as upset about it as me and told me to pick out any other helmet I wanted for a straight-up exchange, no receipt needed. I picked up another (a trek model) for $5 more which they told me not to worry about paying.
Of course, if I could get my 2 year old to stop asking for his "ducky hat" and wear the new airplane helmet, life would be easier.