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Old 07-31-08, 10:14 AM   #1
mamabythesea
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Consumer rights-faulty trailer

Good morning,

I purchased a dreamer designs trailer, knowing little to none about them, it seemed fine and had a lot of nice features. All that thinking was wrong, it has not held up well at all and what's worse is it comes loose from my bicycle. I found several reviews stating the same thing, so I know it's not just me.

I bought this at my LBS a month and a half ago, and their return policy is store credit only after 7 days. I know that I have consumer rights because this is a safety issue, but does anyone have any advice for me? They don't have any other trailer that I could trade it for (just another of the same- no thanks) or I would b e willing to pay more to get a nicer trailer (burley, etc) Now I have found another trailer on CL, and I really just want to return this. I feel that I was totally ripped off, it's not safe by any means.

Thank you in advance,
Christina
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Old 07-31-08, 10:31 AM   #2
NormDeplume
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I'd take it up with the manufacturer.

If they didn't respond to my concerns and I'd used a credit card to purchase, I'd take it the credit card company. They are pretty good in customer advocacy issues.
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