Are my expectations for a replacement part unrealistic?
06-19-14, 10:56 AM
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Are my expectations for a replacement part unrealistic?
I recently purchased a bike trailer/stroller combo for my 1 1/2 year old. On the first test ride (2 miles), the flag came off of the flag pole. I feel that there are 2 ways this could've happened. The first being an engineering flaw where it's not engineered properly to stay on, and the second is that it was manufactured incorrectly and didn't stay on because of that.
The company said they'd replace the flag for free, but charge me $10 shipping (for something that can fold up and fit inside of an envelope). I feel this is a bit ridiculous. Am I out of line? Should I return the whole thing to the retailer and find a different manufacturer who will stand behind their product?
The company said they'd replace the flag for free, but charge me $10 shipping (for something that can fold up and fit inside of an envelope). I feel this is a bit ridiculous. Am I out of line? Should I return the whole thing to the retailer and find a different manufacturer who will stand behind their product?
06-19-14, 01:16 PM
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The Recumbent Quant
A third possibility is that you didn't assemble it correctly. If that is the case, is that something the manufacture should stand behind?
06-19-14, 02:33 PM
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It's rather hard not to assembly it correctly. It slides over the top of the pole and just sits there. I think it should be a snug fit and it wasn't.
06-21-14, 08:47 PM
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This is a lose-lose situation. Go to your local WalMart and buy one of their cheap flags. I think I paid $6 for the last one. You get the pole and the flag.
Now that I read this again, I realize that it wasn't the pole that came loose but just the flag. Most flags come with a clip that holds the fabric on the pole. If you lose the clip or never install it, the fabric will slide up and off the pole. You can make sure it doesn't happen by smearing a bit of silicone sealer on the pole and then putting the flag back on the pole. It will not come off.
Now that I read this again, I realize that it wasn't the pole that came loose but just the flag. Most flags come with a clip that holds the fabric on the pole. If you lose the clip or never install it, the fabric will slide up and off the pole. You can make sure it doesn't happen by smearing a bit of silicone sealer on the pole and then putting the flag back on the pole. It will not come off.
Last edited by VegasTriker; 06-22-14 at 01:02 PM. Reason: re-read the post and changed answer
06-23-14, 01:48 PM
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I don't think it's crazy to expect free shipping on replacement of defective parts... I assume you told the manufacturer what YOU wanted and they wouldn't oblige?
I think I had the flag rip on my Burley and they gave me a new one, but I bought it from a Burley dealer and it wasn't cheap.
I think I had the flag rip on my Burley and they gave me a new one, but I bought it from a Burley dealer and it wasn't cheap.
