I have recommended Bacchetta bikes in the past based on good experiences. My recent experience has caused me to rethink this opinion.
My Giro 20 was fine for me. No adjustment needed after the purchase. My riding buddy wanted to give it a try so we adjusted the seat to accomodate his size. Well the seat struts have an inner and outer tubing with holes drilled through both sides. They must line up to function. After adjusting the seat, I pushed the "grenade pin" into the outer side and couldn't get it through due to the holes not lining up. This is a manufacturing defect. I tried to pull out the pin but it is stuck.
I go to the dealer and the building is now a Chinese Restaurant. No dealer so I email Bacchetta. That was 5 weeks ago and they haven't responded at all! I have a $1600 bicycle I can't ride because it is now sized for a taller rider. I have no dealer support and no company support.
The only company in the world that makes the part I need is unresponsive. Keep this in mind the next time you buy a bike. Buyer beware.